Hannah Dropbox Community Moderator

Hey anonymous, thanks for bringing this to our attention. Are you having this issue with the browser extension or the Passwords mobile app? And is it the first time you're using Passwords on the particular device? Keep me posted and we'll go from there.

Hey @"cybrojo", thanks for bringing this to our attention. Can you clarify where you're having this issue? Is it on our website, the desktop app or the mobile app? If you can also send us a screenshot of the error, that would also help a lot. Thanks in advance!

Thanks for the update here! Can you confirm that you're both looking at the same folder? Is it possible that your client sent you a shared link to the folder instead of an invitation to a shared folder? If they just sent you a link, you'd have the options to 'download' the files or 'save to Dropbox', when you opened the…

Sorry to jump in here, @"rdt17"! Do you have the Dropbox application installed on your computer? You'll need that, so that your Dropbox files can sync to your computer and then you'll be able to open them through the local Excel app. If you have it and you still can't see the option to open the files locally, try from the…

Hey @"cheesed off", sorry to jump in here. We really appreciate your comments about this, I will definitely pass your feedback along to the team. If you've paid already, you should be on a Dropbox Plus subscription for 2 TB now, which you can see here. Is this the plan you wanted to upgrade to, or a different one?

Sorry to jump in here as well, @"xyber32", but would you mind sending us a screenshot of what you see in this page?

Hey @"FrancescMuntada", thanks for joining our Community. It sounds like you are on a Dropbox Business team and is the name of your team 'Fotografia', right? If so, that is actually what your Dropbox folder will be named as. As for the resyncing part, you'll need to rename your existing Dropbox folder to 'Dropbox (old)' or…

Hey @"ayudanos2023", thanks for bringing this to our attention. Have you tried the sound alternative, to see if that might be a bit easier to complete? One thing I've also seen that helps, is to reset your password. Let me know how it goes!

Hey @"OTFM-BC", thanks for bringing this to our attention. Can I email you, so we can look into this internally perhaps? Thanks.

Hey @"surajkjha", thanks for letting us know about this. This does sound a bit strange. What does your client see when they go to the folder on dropbox.com? Are the most recent versions missing from there too? If so, can you have them check the version history for the files, to see if the updates show up there? Keep me…

Hey @"netpro1", thanks for reaching out to our Community. We appreciate the info that you gave us. Would you mind if we reach out to you via email, so we can investigate further?

Thanks for the update here, Matt! Hmm, what is the sync status of the Dropbox application now? You can see that by hovering your mouse over the Dropbox icon in your system tray/menu bar.

Hey @"mattjackson", thanks for joining our Community and happy Friday! Can you please give us some more info on your issue? How are you trying to upload the files? Through our website? And if so, are you using the upload button or drag & drop? Or are you perhaps using the Dropbox desktop app/mobile app? Any additional info…

Thanks for keeping me in the loop, @"sewlady"! I'm happy to see that it works, even though we never found out what was wrong. However, if you come across any issues again, do let us know and we'll happily look into it. Have a wonderful weekend!

Hey @"Peter H.87", thanks for posting to our Community! This section is your viewer info; it shows who has access to the shared file in question. The avatars that appear in color, are of the users who are currently viewing the file. And the gray ones show when someone last viewed the file. I hope that helps, but let me…

Sorry dat ik hier tussen kom, @"Toortsbovenbeen". Als je van plan bent om Dropbox volledig van je bureaublad te verwijderen, moet je het zeker ontkoppelen van je verbonden apparaten. Het ontkoppelen van uw desktop heeft geen enkele invloed op uw laptop. Je hebt nog steeds toegang tot je Dropbox-bestanden vanaf de laptop.…

Thanks for the update here, @"Malinalda", and sorry to jump in. If you right/control click on a file with the cloud icon, and change it to 'available offline', does searching for it work?

Hey @"MazzolaMj", thanks for the nudge here. Can you please let us know the version of your macOS and the exact version of the Dropbox app that's installed on your computer? You can see the latter, if you hover your mouse over the Dropbox icon in your menu bar.

Not a problem, @"Maria Klimova", I just sent you an email myself, so make sure you get back to me when you get a chance.

I see, thanks for checking. Would you mind confirming that you also have the same Dropbox account linked to your computer, as on the Dropbox website? To check that, click on the Dropbox icon in your system tray, then on your initials/profile pic, then on 'preferences' and then on 'account'. Do you see the same email…

Hey @"moodyjudy0817"! When you install the Dropbox application on a computer, the app creates a folder named 'Dropbox' in "/Users/<username>/Dropbox". Any files that are uploaded to the Dropbox account, will sync to that folder, locally. Your employee's updates need to be made directly in the Dropbox folder, for them to…

Hey everyone. Have you tried to submit a help request to our support team? If so, please give us your ticket numbers, so we can look them up in our system. If you're having trouble opening a ticket, let us know and we will happily open one for you.

Thanks for the update here, @"cwo23". If you're having selective sync conflicts, you can see how you can go about that here. Other than that, though, is the issue fixed? Is your desktop syncing again?

Thanks for the screenshot, @"SOpp". One more thing, would you mind sending us a screenshot of the current syncing status of the Dropbox application on your computer? To see that, please hover your mouse over the Dropbox icon in your system tray. Make sure to click on the arrow that shows your hidden icons, if you don't see…

Thanks for the additional info here, @"sewlady". Are you still having an issue with this? If so, it sounds like you have some kind of security extension/ad-block etc., that's blocking the Dropbox website from loading fully. Have you tried going through this software's settings to whitelist/allow dropboxcaptcha.com, as…

Happy Monday, Dave and thanks for the screenshot and the additional info. Can we reach out to you via email, so we can investigate on this internally?

Thanks for your extra info, @"Toorumbee". I can assure you that the agent assigned to your case is working on it and you'll have a response from them soon. Let us know if you need anything else.

Hey @"trebbi", welcome to our Community and happy Monday! Are you logged in to your Dropbox account when uploading files to the file request? And are you uploading files from your Dropbox or your computer? Keep me posted.

Hey @"sallybm", thanks for bringing this to our attention. Do you not see an 'Open' button, right above the file, when you're previewing it on our website? This button should allow you to open the file through Word for the Web and edit it. Let me know what you see.

Thanks for getting back to me here! Absolutely, I understand where you're coming from and rest assured that I will pass your comments along to our team. If you have any more questions, don't hesitate to reach out again. Have a great weekend!