Hannah Dropbox Community Moderator

Thanks for the update, @"dompac". Would you mind giving us the ticket number for your communication with our support team, so we can have a look at it?

Happy to hear that, @"Wisdom Moon"! If need anything else, make sure to let us know. Have a wonderful week ahead!

Hey @"Wisdom Moon", thanks for bringing this to our attention. I've just tested this on my devices and everything seems to work okay on my end. Have you tried to clear the app's cache from the settings, to see if that helps? Also, can you describe the behavior a bit more? Meaning, are you searching for file names and are…

Hey @"Katepond", thanks for the comment and sorry to see you're having trouble. Have you tried reaching out to our support team for assistance? Once you do, please also send us the ticket number for your communication, so we can look it up in our system. Thank you.

Hey @"BJN", can you please check the steps in this article, to see if they help?

Apologies for that, @"dupecoop". I will include the steps in this thread in detail. Please save and quit all programs accessing files in the Dropbox folder, and then follow these instructions: Note: Please be sure to take note or take a screenshot of any Selective Sync settings you may have applied as well as the location…

Thanks for the clarification and the additional info on this, Raphael. We really appreciate you taking the time to share this with us. I will make sure your comments are passed along to our team. If you have any questions, let us know and have a wonderful weekend!

Hey @"vmkirin" and @"bri_guy", I actually moved our thread to this one, since it's about the same issue. You might want to take a look at the solution on this thread, to see if that works for you as well.

Sorry for the delay here, Airy. Can I ask for one more thing? Can you send me a screenshot of the last screen you're in, before the error message comes up? Because I'm trying to recreate this with my device and it works fine for me, so I want to see if we're missing something. Thanks!

Hey Vince, it seems that this behavior is kind of expected, with files that are as large as the one in question. I'm glad, however, that exporting it, allows you to view it as normal. For larger files like this, another workaround would also be our desktop application. Let us know if you have any other questions.

Hey @"CouruDavance", sorry to jump in here. It looks like you have the beta version of the Dropbox application installed on your computer (******.3.xxxx). Can you turn off "early releases" in your account settings and then reinstall the stable version of the app, to see if that helps?

Hey @"John E H.", thanks for the nudge here. We really appreciate your feedback here and rest assured that your opinion is heard. However, it seems that you might be looking at our website, when this setting can only be found in the Dropbox desktop app preferences. To find the preferences, you'll need to click on the…

Make sure to check your emails for an update from our team, @"Osbourne". Have a great day!

Hey @"felipevaz", thanks for bringing this to our attention. What is the current sync status of the Dropbox app? You can hover your mouse over the Dropbox icon in your menu bar to check that. Also, if you quit the Dropbox app and try to copy the folder again, do you see a different behavior? Let me know and we'll go from…

Hey @"m4rtich", I just sent you an email! When you get a chance, just reply back to me and we'll continue from there. 🙂

Hey @"dompac", thanks for bringing this to our attention. Can you let me know the exact version of your OS? Also if you click on the Dropbox icon in your menu bar, then on your initials and then on "view sync issues", do you see anything there?

Thanks Tiffany! Since there's a new version of the app out now, can you please try that and let me know if there's a difference?

Hey @"Rute", @"Sm4rt" and @"riccardo28". I've merged another thread into this one, since it's about the same issue. It seems that @"dsilva" was able to resolve this. Can you check the steps they followed, to see if they work for you as well?

Thanks for the update, Bruno. Can both you and @"Tiffanycrea" confirm if nothing happens, no matter if you left-click, right-click or ctrl-click on the Dropbox icon?

Thanks for letting us know, @"m4rtich". Would it be okay to reach out to you via email, so we can look further into this?

Hey @"ryguyone" and @"NDawson", I've moved your posts under this thread, since they're about the same issue. Can you also check if you have any security apps, like the ones I mention in my reply above, that might be affecting the Dropbox for S Mode app?

Hey @"Osbourne", if you've replied to Megan's email, she will get back to you the soonest possible, so you can continue working on your issue. Cheers!

Hey @"Blaine Z.", thanks for letting us know about this. We've just released a new stable version of the Dropbox app. Can you please update yours, to see if that helps?

Hey @"bri_guy" and @"vmkirin", thanks for the additional info here. Are you having this issue specifically with Spotlight search? If so, there are a few reasons you might be experiencing issues with it. Following the update where the Dropbox folder was moved to ~/Library/CloudStorage , Spotlight sometimes does not re-index…

Hey @"riccardo28", thanks for bringing this to our attention. Are you referring to downloading files from our website? Or is the Dropbox desktop app taking a long time to sync files to your computer? If the latter, which version of Dropbox are you using? You can see that by hovering over the Dropbox icon in your menu bar…

Hey @"dsilva", welcome to our Community! Is it possible that you have more than 300k files in your Dropbox folder? That might slow down syncing and will generally cause the performance of the Dropbox app to deteriorate. Using selective sync to remove some folders from your Dropbox folder, would definitely help in this…

Thanks for the update, @"Rustboy". Is it possible to check with your company's IT department, to see if some sort of setting is blocking something for our website? And also, please make sure that your browsers are updated to the latest version. If they're not, can you update them, if that's not restricted by your company?

Sorry to see this issue returned for you, @"jhedleyj". Can you check the status of the backup on the web surface? Do you see any issues there? Also, if you leave it for a while, does it stop "backing up"? Does it ever go away?

I see. Thanks for the update, @"mdzorn"! Is it possible that you have some kind of security program, like an antivirus, a firewall, VPN, etc., that might be affecting the Dropbox application? If so, can you temporarily disable them, to see if that helps?

Sorry to jump in here, @"harsve"! Do you perhaps have some kind of security app, like an antivirus, VPN, firewall, etc. installed, that could be blocking the app from working correctly?