Hannah Dropbox Community Moderator

Hey @"tammy1999"! Thanks for the additional info here and sorry to jump in. Do you currently have the Dropbox application installed on your computer? If not, to get the Dropbox shortcut, you'll need to install it from this page.

Hi there, @"Hyoga79", sorry to jump in. Have you tried to clear the app's cache, to see if that helps? To do that, open the Dropbox app, tap on 'account', then on the gear icon and then on 'clear cache'.

Sorry to jump in here, @"dragomirradev" and sorry to see you're having trouble. The Dropbox app's performance is definitely not at its best right now, due to the large number of files and the simultaneous tasks it's trying to perform. Do you see that the sync status of the app is stuck on a specific number of files or does…

Hey @"Turki Al Nassib", sorry to see you're having trouble with this as well. Just to make sure, have you tried to upgrade using a different browser or a private browsing window? How about with a different card or PayPal, if that's a possibility?

Thanks for the comment here, @"quizbane", and sorry to see you're having this issue. Can you let me know the size of the folder that you downloaded? Is the same behavior also true for smaller files or folders, when downloaded from our website?

Hey Frances, sorry for the delay here. Are you still having an issue, or did you figure this out? If not, have you tried reinstalling the Dropbox application and choosing the 'advanced' setup during the installation process? This should allow you to choose the parent folder of the existing Dropbox folder as the location…

Hi there and happy Monday! I don't think transfer would also be a viable solution to what you're trying to do. Perhaps you might want to consider shared folders with wildcards in your Excel formulas. Wildcards, e.g. "%HOMEPATH%”, would let you point to a location without having to worry about different usernames in the…

Not a problem! If you have any other questions, let us know. Have a great day!

Sounds good! And happy to help! If you need anything else, don't hesitate to let us know. Have a great week ahead!

Thanks for this info @"Norfolk VHF", and sorry to jump in here. It seems that this is a shared link that someone has shared with you, right? What if you open it through a different browser or a private browsing window? Does that work?

Hey @"DC2022", thanks for bringing this to our attention. Can we actually reach out to you via email, so we can look into this internally?

Thanks for joining our Community, @"jusmin"! If you want to share a folder with someone who doesn't have enough space, you can share a link to the folder instead. However, if you want them to upload more than 2 GB of files to your account, you'd need a Dropbox Professional or Dropbox Business plan of your own. Because we…

Hey @"210", thanks for posting your question and sorry to hear about this. Have you already removed the device from your connected devices in your account settings? If you have, I'm afraid it won't work, even if you upgrade your account. But if you haven't unlinked it yet, you should be able to use remote wipe…

Hey @"Pete17", thanks for reaching out about this. I'd suggest you take a look into this article. It will give you info and a workaround on how you can go about this issue. Let me know if you have any questions, of course!

Hey @"Catalyst-of-Awesomeness", thanks for all this info. Can we reach out to you via email, so we can investigate on this internally?

Sorry to jump in here, @"KRichardson", just wanted to ask you a couple more questions. Are you seeing the same behavior on other video files you make available offline, or just this one? Also, can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'clear cache', to see if that helps? If not, try…

Hey @"BGH401", thanks for posting your question to our Community and happy Friday! A way to go about this would be to upload all your photos in a folder and then share a link to that folder with your class members. This link will give them access to the photos, but they won't be able to upload their own files through it.…

Thanks for the update, Terry. If you see the same behavior with the Dropbox application closed and not running, that means that something else is probably causing this behavior. Do you have any third party apps looking into your Dropbox folders? Or perhaps your computer is having a ****** time sorting through too many…

Hey @"Kevin B.36", thanks for posting to our Community. Nested shared folders are still allowed in the team space on a Dropbox Business team, this feature has not been taken away. You can see more info here. Let me know if you have any questions.

Thanks for the update here, @"Terry H.10", and sorry to jump in here. These look like steps to an advanced reinstall of the Dropbox application. Would you mind checking something, before we try anything else? Please close/quit the Dropbox application and let me know if the issue persists with the app closed.

Sorry to hear you're having trouble with this, @"Not happy right now". Have you tried to contact our support team? Since you have a paid subscription, you can either email or chat in, to be assisted. I hope this helps!

Thanks for the additional info here. I think I'll agree with @"Megan" and say that the best way to resolve this now, is to share the folder back to your client. You can also do it through a shared link, so she can download the updated files on her end as well.

Hey @"NancyTheSpeedy", thanks for joining the Dropbox Community. I would definitely not recommend sharing your email address and password, so others can access your Dropbox, for security reasons. But what you could do is move all your folders inside one parent folder and then share a link to that one. I hope this helps,…

Happy to see that you're now able to preview the video! If you're on a free Basic account with 2 GB of space, what you wouldn't be able to do, is save it to your Dropbox account. But you shouldn't have an issue downloading it to your computer. Are you using the 'download' button or the 'save to Dropbox' one?

No worries! If you have any more questions, feel free to let me know. Have a great day!

Hey @"Palosanto", thanks for bringing this to our attention. Connection issues usually have to do with some kind of security app you might have, like an antivirus, a firewall, etc. Do you have any of those apps and does it help when you temporarily disable them? Keep me posted.

Hey @"thelwang", thanks for bringing this to our attention. If you open your Dropbox app, tap on 'account', then on the gear icon and then on 'clear cache' at the bottom, does that help? Keep me posted.

Hey @"sachouh", thanks for bringing this to our attention. I see that you're trying to view the video from the shared link. Are you able to preview it on dropbox.com, if you save it to your Dropbox instead? Also, would it be possible to try to connect to a different network and check if you get the same behavior? Keep me…

Hey @"BNC_2022", thanks for reaching out to our Community. Would you mind clarifying what happened exactly? Do you mean that you overwrote the file with a different one? If so, you might want to restore the old version of the file from the version history, to see if that helps. Let me know how it goes.

Hey @"mk34", thanks for joining us on the Dropbox Community! Are you sure that the folder was shared to the correct email address? If so, you might want to access the invitation from a browser that is not signed in to any Dropbox account or from a private browsing window. Otherwise, you can go into your personal account…