Hannah Dropbox Community Moderator

Thanks for the additional info here. Just so we can also have a visual of this, can you send us a screenshot of how the sign in page appears for you?

Thanks! I just sent you an email, so make sure to get back to me when you get a chance.

Sorry to jump in here, @"Middlebrook". Which version of the Dropbox application do you have installed on your computer? You can see that, if you hover over the Dropbox icon in your system tray with your mouse. And while you're there, can you also check the sync status of the app?

Sorry to jump in here, @"STUOS", and thanks for keeping us in the loop. If you'd like to free up some space in your Dropbox, one thing you could do, is move any synced files (ones with green check marks) out of your Dropbox folder, to a different location. Another thing you could do to retrieve your files from our website,…

Thanks for the heads-up @"pier457". Does this seem to be fixed for everyone else as well?

Sorry to jump in here, @"Omar Azman"! Can we send you an email, so we can look into this a bit more closely?

Hey @"martychaos", we appreciate your feedback here. Are you referring to members of a Dropbox Business team or just Dropbox users that you know? Can you have them reach out from their own accounts, so we can assist them? If they have paid accounts, they can alternatively reach out to our support team directly.

Thanks for the screenshot, Drago. Hmm, is it possible that your screen is zoomed in? If not, try restarting your computer, to see if that helps at all (with the window issue).

Hey @"mrbmusic", thanks for the nudge here and sorry to see you're having trouble. Can you give us a few more details about your issue? Are you getting the exact same error message and the user who originally created this thread? And is it also after switching the files to online-only and then making them available offline…

Sorry to jump in here, @"DH090622", but have you also checked if the email went to your spam folder? If not, can we send you an email, so we can investigate on this?

Sorry to see you're having this issue, @"MichP". Is it possible for the Family Manager to delete their invite and re-invite you, to see if that helps? If not, let us know and we'll happily send you an email, so we can look into what's wrong on the backend.

Awesome news, Tammy, happy to see we've figured this out! If you need anything else, just give us a shout. Have a great day!

Hey @"Nfelsheim ", thanks for bringing this to our attention. Can you let me know if you're uploading the files through the 'upload' button or by drag and drop? If it's by drag and drop, can you try the upload button, to see if you get a different behavior? Also, are you and your colleague accessing Dropbox from the same…

Sorry to jump in here, @"mosi3311", but where did you send your email? Did you contact our support team and open a support ticket? If so, can you send us the ticket number, so we can look it up in our system?

Sorry to jump in here, @"x184926", but I'm afraid that if your files are still syncing, you won't be able to make them online-only, until they're fully synced. Can you right click on files that are fully synced (have a green check mark), to see if those ones have the option to make them online-only?

Hey @"sjain", thanks for letting us know about this. Can you please describe the steps you followed to move the Dropbox folder? Was it manually or did you do it through the application's preferences? Also, are you currently able to open and view your files online, or are you having trouble there as well? Let me know and…

Hey @"jmu1981", I've just sent you an email, so we can look into this. Just make sure to get back to me, when you can.

Hey @"Learningtech", how are you today? An example name of a file uploaded through a file request would be "file name Hannah.jpg", if I were to upload it. I hope this helps!

Hey everyone, If you're still having an issue with this, let us know, so we can send you an email to look into this internally.

Hey @"pafnooty", sorry to see you're having an issue with the Dropbox desktop app. Are you also not seeing the Dropbox icon in your system tray? If you see it, can you please hover over it with your mouse, to see the app's sync status?

Thanks for your update on this @"sustainingfarmers"! Happy to see that the issue has been resolved for you. If you have any issues, make sure to let us know.

Not to worry @"Turki Al Nassib", I just sent you an email, so we can look into this. Just make sure to get back to me, when you get a chance!

Hey @"HKelley", thanks for joining us on the Dropbox Community! It sounds like there might be a security app, like an antivirus, firewall, VPN, etc. that's blocking your connection to Dropbox. Can you try temporarily disabling these programs, to see if that helps? Keep me posted.

Hey @"Prem Rana ", thanks for posting your question to our Community! If you click on the 'share' button next to the shared folder, you'll see a window with a 'who can access' option. You should be able to see the names and email addresses of the people accessing the folder there. Let me know if you have any questions.

Ledsen att jag hoppar in här, @"Cissi"! Är du säker på att du tittar på rätt mapp när du loggar in på ditt konto online? Du kanske tittar på en kopia av mappen istället. Om så inte är fallet, kan du försöka logga in via en annan webbläsare eller ett privat surffönster för att se om du får ett annat beteende? ---- Sorry to…

Hey @"fridebidehu", how are you today? As a workaround, I would suggest that you pause syncing or quit the Dropbox application, while you're downloading files. I hope this helps!

Hey @"tvmunforgettable", thanks for bringing this to our attention. Can you try to install the Dropbox application, using the offline installer, to see if that helps? Keep me posted.

Hmm, try reinstalling it from the link I gave you, to see if the shortcut returns.

Hey @"permissions", do you know which one exactly is the shared folder? Like Здравко suggested, you might be looking at the wrong folder. For example, you might be looking at a subfolder, instead of the parent folder, which might be the one shared, or vice versa. Do you see the shared folder in question here?

Sorry to jump in, @"DioNik", how are you today? I'm afraid that if the drive remains plugged in and the backup feature is still enabled, the drive will keep syncing. Alternatively, you could copy the files into your Dropbox folder, allow them to sync and then remove them with selective sync, like Walter suggested. I hope…