Hannah Dropbox Community Moderator

Hey @"Rustboy", thanks for bringing this to our attention. Would you mind sending us a screenshot of how the website appears for you? Also, what was the result, when you tried from an Incognito window and from Edge? Thanks!

Hey @"Fergal O.", thanks for reaching out to our Community. Did you happen to enable our backup feature at some point? This would explain your space being taken up. You can take a look at your backups page for more info. Let me know what you find.

Hey @"BrunoCarvalho", I see that in the screenshot the other user posted above, there's a "Moving Dropbox" message, when they hover over the Dropbox icon. Are you getting the same message? If not, what do you see when you hover over it?

Hey @"darenas19", I just sent you an email, so we can look into your issue. Just get back to me when you can!

Hey everyone, thanks for reaching out about this and for the info provided. Have you all reached out to our support team about it? If so, can you please give us the ticket numbers for your communications, so we can look them up on our end?

Hey @"leo2302", sorry to see you're having trouble receiving the verification email. Can we actually reach out via email, so we can look into this?

Hey @"messiaen", I think we'll need some more info, so we can be clear on your sharing situation. Is this a shared folder that you have shared with her, giving her edit access, so she can upload files? This would mean that you both have access to the folder, each from your own Dropbox account. Or are you perhaps sending…

Hey @"Peleela", sorry to jump in here. The fact that the application gives an "unexpectedly quit" error, could potentially be caused by the very ****** move you were trying to make. Has the app managed to finish syncing? Or is it quitting mid-sync? When the app is open and running, what do you see when you hover over the…

Thanks for the screenshot, Airy! I'm not entirely sure it's coming from Dropbox, though, so would you mind guiding me through the steps you're following up until you encounter this error?

Hey @"pafreeman", have you tried closing and restarting the corresponding Microsoft program (Word, Excel), to see if it helps? Otherwise, you can always contact Microsoft for more info, as this appears to be more on their turf.

Hey @"Valeri1111", would you mind giving us the ticket number for your communication with our support team, so we can locate it in our system? Thanks!

Hey @"JohnSmith4", thanks for bringing this to our attention. No worries, I have just sent you an email, so we can look into this. Make sure to get back to me, when you get a chance. Thanks.

Hey @"alreadytaken", thanks for bringing this to our attention. Would you mind giving us some more info on this? If you're getting a specific error message, can you also send us a screenshot, so we can look into it? Cheers!

Hey @"TobyBaz", files can only be permanently deleted from Dropbox, if someone manually does that, using our website. If you delete files from a computer that is linked to a Dropbox account, the files will indeed get deleted, but will still be recoverable. If it's been less than 30 days since the deletion, you should be…

Hey @"CR4FTY", thanks for bringing this to our attention. Can you please clarify, if you upgraded to the Dropbox Plus plan or the Dropbox Family one? And did you use the Dropbox app on your phone to upgrade (payment made through iTunes/GooglePlay store), or directly through our website? Let me know and we'll go from there!

Hey @"Jenny E.6", thanks for posting to our Community today. This does sound like your browser might be zoomed in, but it's strange that Command-minus isn't helping. Do you see the same behavior with other websites on this particular browser? And what do you see if you actually try from a different one? Keep me posted.

Sorry to jump in here, @"vinceortega"! Does the whole screen go blank when you open the file, or does the file itself appear to be empty, as if it has no contents? Have you tried clearing the cache from the app's settings, to see if that makes any difference?

Hey @"lukevan", sorry to jump in here. Does the folder get selected, when you right-click on the blank space next to it? And what do you see when you right-click on files (both on the name and on the blank space) outside of Dropbox?

Thank you for the update, Alex! I appreciate you taking the time to let us know this was resolved. If you come across any issues, please don't hesitate to give us a shout. Have a great weekend!

Yes, absolutely! When you click on the "reply" button, you should see a little camera icon right above the reply box, to attach your screenshot. Thanks!

Hey @"pumabea", did you perhaps enable our backup feature at some point? What do you see in your backups page?

Hey @"Capital House", thanks for the nudge and sorry to see you're having trouble with the Dropbox for S Mode app. Have you recently installed any security programs on your computers, like an antivirus, firewall, VPN, etc.? If so, can you temporarily disable them, to see if that helps?

No worries, there's no need to provide your email address here. I already reached out to you, so make sure to get back to me, when you get a chance!

Hey @"Alex Ximea", how are you today? Do you perhaps see the folder in your shared tab, so you can add it back from there?

Hey @"raphaelamann", happy Friday! Did you get a chance to take a look at my colleague Walter's response above?

Thanks for the update and the screenshot! Did someone share this file with you, or is it just a simple non-shared file in a personal folder of yours?

If you compare the old Dropbox folder (the one you have been updating all this time) to the new one that you located from the preferences, do they have the same files? And how about your account online? Do you see the same files that the "new" Dropbox folder has?

Hey @"dupecoop", thanks for reaching out to us and sorry to see you're having trouble. To fix this, open the "Task Manager" by right-clicking your taskbar and clicking "Start Task Manager". Then click on the "Processes" tab to see if there are any other Dropbox processes that may be preventing the app from being…

Hey @"Airycleere ", thanks for bringing this to our attention. Can you tell where this error is coming from? Dropbox or your email app? If you can send us a screenshot, it would be really helpful. Thanks in advance!

Hey @"Brisbane Cameraman", thanks for posting to our Community. Shared folders indeed take up space in the accounts of all the members, because they have edit access to the folder. You can read more about this here. If you want to upload files to someone else's account, they can send you a file request instead.