Hannah Dropbox Community Moderator

Hey @"CouruDavance", sorry to jump in here. It looks like you have the beta version of the Dropbox application installed on your computer (******.3.xxxx). Can you turn off "early releases" in your account settings and then reinstall the stable version of the app, to see if that helps?

Hey @"John E H.", thanks for the nudge here. We really appreciate your feedback here and rest assured that your opinion is heard. However, it seems that you might be looking at our website, when this setting can only be found in the Dropbox desktop app preferences. To find the preferences, you'll need to click on the…

Make sure to check your emails for an update from our team, @"Osbourne". Have a great day!

Hey @"felipevaz", thanks for bringing this to our attention. What is the current sync status of the Dropbox app? You can hover your mouse over the Dropbox icon in your menu bar to check that. Also, if you quit the Dropbox app and try to copy the folder again, do you see a different behavior? Let me know and we'll go from…

Hey @"m4rtich", I just sent you an email! When you get a chance, just reply back to me and we'll continue from there. 🙂

Hey @"dompac", thanks for bringing this to our attention. Can you let me know the exact version of your OS? Also if you click on the Dropbox icon in your menu bar, then on your initials and then on "view sync issues", do you see anything there?

Thanks Tiffany! Since there's a new version of the app out now, can you please try that and let me know if there's a difference?

Hey @"Rute", @"Sm4rt" and @"riccardo28". I've merged another thread into this one, since it's about the same issue. It seems that @"dsilva" was able to resolve this. Can you check the steps they followed, to see if they work for you as well?

Thanks for the update, Bruno. Can both you and @"Tiffanycrea" confirm if nothing happens, no matter if you left-click, right-click or ctrl-click on the Dropbox icon?

Thanks for letting us know, @"m4rtich". Would it be okay to reach out to you via email, so we can look further into this?

Hey @"ryguyone" and @"NDawson", I've moved your posts under this thread, since they're about the same issue. Can you also check if you have any security apps, like the ones I mention in my reply above, that might be affecting the Dropbox for S Mode app?

Hey @"Osbourne", if you've replied to Megan's email, she will get back to you the soonest possible, so you can continue working on your issue. Cheers!

Hey @"Blaine Z.", thanks for letting us know about this. We've just released a new stable version of the Dropbox app. Can you please update yours, to see if that helps?

Hey @"bri_guy" and @"vmkirin", thanks for the additional info here. Are you having this issue specifically with Spotlight search? If so, there are a few reasons you might be experiencing issues with it. Following the update where the Dropbox folder was moved to ~/Library/CloudStorage , Spotlight sometimes does not re-index…

Hey @"riccardo28", thanks for bringing this to our attention. Are you referring to downloading files from our website? Or is the Dropbox desktop app taking a long time to sync files to your computer? If the latter, which version of Dropbox are you using? You can see that by hovering over the Dropbox icon in your menu bar…

Hey @"dsilva", welcome to our Community! Is it possible that you have more than 300k files in your Dropbox folder? That might slow down syncing and will generally cause the performance of the Dropbox app to deteriorate. Using selective sync to remove some folders from your Dropbox folder, would definitely help in this…

Thanks for the update, @"Rustboy". Is it possible to check with your company's IT department, to see if some sort of setting is blocking something for our website? And also, please make sure that your browsers are updated to the latest version. If they're not, can you update them, if that's not restricted by your company?

Sorry to see this issue returned for you, @"jhedleyj". Can you check the status of the backup on the web surface? Do you see any issues there? Also, if you leave it for a while, does it stop "backing up"? Does it ever go away?

I see. Thanks for the update, @"mdzorn"! Is it possible that you have some kind of security program, like an antivirus, a firewall, VPN, etc., that might be affecting the Dropbox application? If so, can you temporarily disable them, to see if that helps?

Sorry to jump in here, @"harsve"! Do you perhaps have some kind of security app, like an antivirus, VPN, firewall, etc. installed, that could be blocking the app from working correctly?

Hey @"DV87"! The process you're following is indeed correct. Have you tried to quit the Dropbox app and then relaunch it, to see if that changes the behavior you're seeing?

Thanks for letting us know about this, @"lbrindise". Have you tried to also clear the cache on your Google Chrome browser, to see if that helps?

Thanks for the screenshots and the additional info here, Jenny! Since it works as normal on other browsers, it seems that this is more of a Firefox issue, not really a Dropbox one. But if you clear the cache on Firefox, does that help? 

Hey @"paulsimongb", sorry to jump in here. It would be a good idea to disable backup, if you never did, so do try to reinstall the app and try it, to see if it helps. And I would definitely suggest you reach out to Microsoft, see if they have some insight on the particular error and update us here, once you know more.

Thanks for sharing your workaround with our Community, @"BrunoJ"! We'll actually leave the thread open, in case another user has some more info for you. Let us know if you have any other questions.

Thanks for that, @"Peleela". You never mentioned it, but I assume you've also restarted your computer, right? If you haven't, please do and let us know if that makes any difference.

Thanks for the update, Bruno. Can you please turn off "early releases" in your account settings and reinstall the app, to go back to the stable version and let me know if you see the same status, after the installation is finished?

Hey @"vrovera", thanks for bringing this to our attention. Since you've figured out that the issue is connected to your home WiFi network, can you try restarting your router, to see if that helps? Or try disconnecting and reconnecting your WiFi on the computer. Let me know what you find.

Sorry @"CR4FTY", but before we send you an email, would you mind clarifying if you paid for the plan through your iTunes? If so, can you open the Dropbox app, tap on "account", then on the gear icon and then on "restore purchases" to see if that helps?

Thanks for the ticket number, Valeri. It seems however, that if you change the top-level content management setting, the members will still be able to edit/add/delete files in the team folders they already have access to. What happens, is they cannot edit the top level, the main directory, let's say. What we call the team…