Hannah Dropbox Community Moderator

Hey everyone, thanks for flagging this. Since you're trying to upgrade directly through our website, can you all try to use a different browser or a private browsing window, to see if that helps at all?

That's great to hear, @"LDrop"! I'm happy the download link worked for you. If you need anything else, make sure to let us know. Have a great weekend!

Hey everyone! There have been some recent changes and you can now share a subfolder inside an already shared folder. However, there are some rules to keep in mind, when trying to do this. You can read more about that in our Help Center article here. I hope this helps!

Hey everyone! You should be able to find the steps on how to disable the external drive backup through the desktop application's preferences here. I hope this helps!

Hey everyone! When it comes to streaming audio and video files shared through a link, the streaming time depends on what plan the person who owns the file has and the times have been updated. - If the owner is a Dropbox Basic user, you can stream the first 30 minutes. - If the owner is a Dropbox Plus, Family, or…

Hey @"Barclay", thanks for letting us know about this. When the app quits, is it giving you some sort of error message? And what's the exact status of the app, when you hover over the Dropbox icon in your system tray/menu bar? Let me know and we'll go from there.

Hey @"JamieCarr0520", is this error message coming from Dropbox or from your computer's OS? Can you please send us a screenshot, so we can have a visual too? Thanks!

We appreciate the update here, @"cavega". Your comments have already been passed along to our team. If you have any further issues, don't hesitate to let us know.

Hey @"Lexeyich ", thanks for reaching out to the Dropbox Community. Are you referring to exporting (or opening with a third party app) files through our mobile app? If so, are you using an Android or an iOS device? And which version of Dropbox do you have installed? Is it the latest one (304.2.2)? Once I have this info,…

Hey @"LDrop", thanks for posting to our Community today. Can you clarify why you aren't able to install the Dropbox desktop app on your computer? Are you getting some kind of error message? If you click on this link, do you perhaps get a pop-up that suggests you install the S mode version instead? If so, there should be an…

Thanks for keeping me in the loop. @"Peleela"! I'm happy to see that you were able to resolve the issue and that your Dropbox application works correctly now. If you come across any other issues, or if you have any questions, let us know. Have a great day!

That's awesome news, @"twid"! Thanks for keeping us updated! I'm happy to see it worked and if you need anything else, make sure to let us know. Have a great day!

Hey @"Movin", thanks for posting your question to our Community today. Can you let me know at which point of the process, does this pop-up show up? And are they trying to do this using the Excel app on their computer or when trying to edit the files through Excel for the web on our website? Once I know more, I'll be able…

Sorry to jump in here, @"chi-town198". Strange issue indeed. Which version of Dropbox do you currently have installed? Is it the latest one (304.2.2)? If not, try to update it and let us know if that makes any difference.

Thanks for the update here. Do you perhaps have any security apps that might be interfering with Dropbox, like an antivirus, firewall, VPN, etc.? If so, can you temporarily disable them, to see if that helps? If not, you can give our offline installer a try as well.

Thanks for the screenshot and the update, @"Steven-in-OC". Hopefully restarting the machine will do the trick and you won't have this issue again, but if you do, make sure to let us know. Thanks!

Sorry to jump in here, @"twid". Can you try our offline installer, to see if that helps?

Thanks for the update here, @"Peleela" and sorry for the delay. I'd like you to try a more advanced reinstall of the Dropbox app, to see if that does the trick. Please save and quit all programs accessing files in the Dropbox folder, and then follow these instructions: Note: Please be sure to take note or take a screenshot…

I'm happy to hear that, @"dompac"! If you need anything else, make sure to give us a shout. Have a great day!

Hey @"Anderssssf", would you mind giving us some more info on the issues you're having? Can you, perhaps, give us a few examples of the files with the random names? About backup actually backing up your folders, but only randomly backing up files in them, could you check your backups page online, to see what you can find…

Thanks for the update, @"dompac". Would you mind giving us the ticket number for your communication with our support team, so we can have a look at it?

Happy to hear that, @"Wisdom Moon"! If need anything else, make sure to let us know. Have a wonderful week ahead!

Hey @"Wisdom Moon", thanks for bringing this to our attention. I've just tested this on my devices and everything seems to work okay on my end. Have you tried to clear the app's cache from the settings, to see if that helps? Also, can you describe the behavior a bit more? Meaning, are you searching for file names and are…

Hey @"Katepond", thanks for the comment and sorry to see you're having trouble. Have you tried reaching out to our support team for assistance? Once you do, please also send us the ticket number for your communication, so we can look it up in our system. Thank you.

Hey @"BJN", can you please check the steps in this article, to see if they help?

Apologies for that, @"dupecoop". I will include the steps in this thread in detail. Please save and quit all programs accessing files in the Dropbox folder, and then follow these instructions: Note: Please be sure to take note or take a screenshot of any Selective Sync settings you may have applied as well as the location…

Thanks for the clarification and the additional info on this, Raphael. We really appreciate you taking the time to share this with us. I will make sure your comments are passed along to our team. If you have any questions, let us know and have a wonderful weekend!

Hey @"vmkirin" and @"bri_guy", I actually moved our thread to this one, since it's about the same issue. You might want to take a look at the solution on this thread, to see if that works for you as well.

Sorry for the delay here, Airy. Can I ask for one more thing? Can you send me a screenshot of the last screen you're in, before the error message comes up? Because I'm trying to recreate this with my device and it works fine for me, so I want to see if we're missing something. Thanks!

Hey Vince, it seems that this behavior is kind of expected, with files that are as large as the one in question. I'm glad, however, that exporting it, allows you to view it as normal. For larger files like this, another workaround would also be our desktop application. Let us know if you have any other questions.