Hannah Dropbox Community Moderator

Hey @"dsnidey", I just sent you an email, so we can continue from there. 🙂

Hey @"kaFxo3-zigkad-nerxyb", just went over your case here and wanted to confirm that there's nothing to worry about. As long as you frequently access your account, even if it's full, your files are safe, you just won't be able to add any more to it. And of course, you don't have to upgrade it, if you don't want to.

Sorry to jump in here, @"jw1313", but can you check your email, to see if you also received an email about this promotion?

Hey @"BJRo" and @"Andrew Parker", sorry to see you're having trouble with this. Did you manage to try the advanced reinstall steps, to see if they help?

Hey @"goprea", sorry to see you're having trouble with this. In the backups tab in the application preferences, there should be a "show setup notifications when new external drives are plugged in" setting. Is that checked? If not, please uncheck it, to see if that helps. As for you, @"sightshooton", did you previously…

Sorry to jump in here, @"p aplin vft", but can you also send us a screenshot of how your Dropbox folder appears, for comparison reasons?

Hmm, if they don't appear in the All files page, then they are not actually saved to your account, I'm afraid. Could they be files you opened from links your wife might have shared with you? Can you search for them through the search bar at the top right corner of the page, to see if you can locate them?

Hey @"alessiacosio", can you let us know where you're having this issue? Is it on Dropbox Paper, or on a shared file? Also, are you referring to notifications on the website, or on the Dropbox icon on your computer? And are you receiving comment notifications from other people, just not from this particular person?

Hey @"juliemahault", thanks for posting your question to our Community! About the backup feature you're looking for, you can take a look at our external drive backup feature, to see if that suits you. Also, files you add to Dropbox are not altered in any way, when uploaded. And you can easily access them through our…

Thanks for the update, Lesley. Do the files possibly contain any of these incompatible characters in their names?

Hey @"janak1", thanks for letting us know about this. Do you happen to have the .txt file with the error log to show us? A screenshot would be perfect.

Hey @"Gregg Hall", if you hover right on the file name, you'll get the "hand" icon of your mouse, that will open files and folders with a single click. But if your mouse is not on the file/folder name, but just really really close to it (doesn't matter if it's above, under, left, right), you'll get the arrow and you'll…

Hey @"crystal772m", do you happen to have about 300K or more files in your Dropbox folder? Because that could be a reason why this might be happening. Can you try removing some folders from your Dropbox folder through selective sync, to see if that helps?

Hey @"cbankston", if both your Dropbox desktop app and the website are signed in to the same Dropbox account, all the saved files should appear in both places. If I understand correctly, you have some files online, that do not show up in your local Dropbox folder. Do the files online only appear in the Home tab? Or are you…

I see, thanks for the update here, Joan! I'm glad you were able to figure this out and that everything is back to normal now. We do appreciate your feedback on this as well. If you need anything else, make sure to let us know!

Hey @"merlin-eng", sorry to jump in here. I'm happy to see that you were able to see the location info of the photo after switching it to available offline. Do you mean that just by double-clicking on the file and opening it, you don't see the location metadata, but if you manually switch it to "available offline", they…

Hey @"lesleydd", sorry to jump in here. If you click on that small Dropbox icon in your system tray, then on your initials/profile pic and then on "view sync issues", do you see anything related to those files?

I see, thanks for keeping me in the loop here. Another way to go about this, would be to open the photo, tap on the "..." (ellipsis) button, save the image to the device and then open it with your third party apps through there. Or even better, open the file from the Dropbox folder location in your Files app and open it…

Thanks for the update here, @"chi-town198". Can we actually send you an email, so we can look into this internally?

Happy to hear that, @"Fuquan"! If you need anything else, make sure to let us know. Have a great week ahead!

Thanks for the nudge here, @"joancleary". The backup feature is a feature of the Dropbox desktop app, which backs up your desktop folders to Dropbox. Have you tried to disable the feature as a first step?

That's perfect, thanks! Let us know, when you hear back. 🙂

Hey @"BB27", sorry to jump in here. Are you still having the same issue today or was this resolved for you?

Hey everyone, are you still having this issue? And can you let us know if you're on a subscription already and are just trying to update your billing info, or are you perhaps trying to upgrade your account anew?

Hey @"Smalltowncat", thanks for reaching out to the Dropbox Community. Since the steps to link Kobo to Dropbox are coming from Kobo, have you tried reaching out to them for assistance? Also, does this page help perhaps? Let me know how it goes.

Hey @"difaraka", thanks for posting to our Community today. Which version of the Dropbox app are you using? You can see that if you open the Dropbox app, tap on account and then on the gear icon. Also, have you perhaps contacted Apple about this, to see if there's an issue on their end? Let me know what you find!

Hey @"Fuquan", thanks for bringing this to our attention. Can you try to install the application from this link and let me know what happens? Thanks so much!

Hey @"Erication", if you're having any trouble reaching out to our Support team, let me know, so I can reach out to you.

Thanks for the update, Lexeyich. I see the "Open in.." option on my own device too, so it must be something specific to your iPad. Have you restarted the device at all ever since this started happening? Can you also clear the Dropbox app's cache, from the app's settings, to see if that helps?

Hey @"Tyler5", thanks for bringing this to our attention. I just tested this on my device and the previews of .mp4 files work as normal for me. Do you have the most recent version of the Dropbox app installed (currently 304.2.2)? If you save a video file to your device, to play with the device's native media player, what…