Hannah Dropbox Community Moderator

Hey @"cwithe", thanks for taking the time to post about this. We really appreciate your feedback here, but let's see what we can find out about this. When did you start having this issue? Was it after the app was updated to the latest version? Have you tried restarting both the computer and the Dropbox app, to see if this…

Hey @"username1232", thanks for posting to the Dropbox Community! You can enable the feature of automatically uploading screenshots to your Dropbox folder, by following the steps here. Let me know how it goes or if you have any questions.

Hi there @"FLYONTHEWALL", I just replied to your previous post! Can you please clarify if you're seeing this behavior when uploading through our desktop app or the website? If it's the website, can you try from a different browser or a private browsing window, to see if that helps? Keep me posted.

Hey @"Panda13", welcome to the Dropbox Community. When you say 'standby mode', do you mean when the app is open in the background and the phone is locked? I have no trouble previewing audio files in the background, after testing this on my end. Which version of the Dropbox app do you have installed? You can see this if you…

Hey @"NickPT", thanks for reaching out to the Dropbox Community. While there's no such option for Android, there is in fact a refresh option on Windows. If you open a folder and right click anywhere in the folder (but not n a specific file), you should see a "refresh" option. However, keep in mind that the changes you're…

Thanks for the confirmation! Can we actually send you an email there, so we can look into this internally?

Hey @"mattvinyl", thanks for posting to the Dropbox Community today! You can send 'can edit' links to folders as well. See more info and steps on how to create them here. I hope this helps!

Hey @"jw1313", you should receive a reply to your ticket really soon. As for you @"AlBal", I just reached out to you, so we can continue from there. Thanks!

Happy to see that your issue is now resolved, @"jadabe3". If you come across any other issues, don't hesitate to let us know. Have a great weekend!

Hey @"dlwoaud", thanks for the update. I can see you're replying to this thread from two different Community profiles (or Dropbox accounts). Which one is currently having this issue? Your @"dlwoaud" or your @"dlwoaud1" account?

Hey @"Tacitus24", thanks for reaching out to the Dropbox Community. I believe this should have more to do with your OS, rather than Dropbox. If you take a look this or this article, can you find any helpful info? Let me know how it goes.

Hey @"RogueXLR", thanks for bringing this to our attention. Generally, syncing is a more complicated process than just transferring data. Each file is divided and compressed into hashed components, transferred via secure data transfer, and then encrypted and stored on our servers. It also depends on how fast your computer…

Exactly, we definitely recommend uninstalling, before reinstalling in this kind of situation. So, make sure to let us know, when you have an update. Thanks Patrick!

Happy to hear that you resolved this, Beth! If you come across any issues, make sure to let us know. Have a great day!

Hey @"jpeterka", thanks for bringing this to our attention. Are you having this issue in your local Dropbox folder, on dropbox.com or our mobile app? Can you please send us a screenshot of how your PSD thumbnails appear, compared to your Tiff files? Thanks in advance.

Hey @"JCmk", if you follow the steps in this article, are you able to locate the Dropbox folder's location?

Hey @"Antonio Segurado", thanks for the reply and sorry to jump in. Can we reach out to you via email, so we can investigate this further?

Hey @"YeeM", thanks for the nudge here. The Dropbox app needs at least 500mb of free device space to work correctly. Can you confirm that you have at least that amount of free space?

No worries, @"SL10". Do you mind if we email you, so we can look further into this?

Hey @"photobeth", I'm not really sure you're having the same issue as @"SharkWithLegs" here. When you say that it says you have only approx. 80 GB left, is it possible it's referring to ****** drive space instead of Dropbox space? If you can reply with a screenshot of the error message, I should be able to give you more…

Hey @"ANDRE S.7", it's not really possible to set up Dropbox backup on your D drive; the feature currently only works when Dropbox is installed on the default C: drive. Would you mind sending over a screenshot of the error you're getting?

Hey @"bjose", thanks for joining our Community. Have you tried to uninstall the app, restart your computer and then reinstall it, to see if that helps? If not, try reinstalling it using our offline installer. Let me know how it goes.

Hey @"PatrickMcGraw", thanks for bringing this to our attention. Firstly, can you please double-check in the Dropbox preferences that you've set the app to start upon system startup? If that setting is already enabled, have you tried to uninstall the app, restart your computer and then reinstall it, to see if that helps?…

Thanks for the update here. Would you mind sending us a screenshot of what you see when you try to open both online-only files and available offline ones?

Thanks for the tip here, @"cengelma"! I moved your post to the relevant board, so other users can see your suggestion. Let me know if you have any questions!

Hey anonymous, thanks for the additional info and the screenshots. Do you mind if we reach out to you via email, to investigate this further?

Hey @"DREAMSLOTH", sorry to jump in here. Are you sure that the file was saved to your Dropbox account? And particularly to the Dropbox account you're searching for it in? If this is your only Dropbox account, can you check your links page, to see if you can locate it?

Hey @"JCmk", thanks for bringing this to our attention. Can you check if you have a small Dropbox icon in your menu bar? If so, please hover over it and let us know exactly which version of the app you're using and what the sync status is. Have you also checked ~/Library/CloudStorage to see if you can locate your Dropbox…

Hey @"Burnt-On", thanks for the nudge here and sorry to see you're having trouble with this. Are the files in question currently set to online-only or are they available offline? If they're online-only, can you manually right-click them, and choose "make available offline" and let us know if that makes any difference?

Hey @"Luc-FJ", thanks for reaching out to our Community. Are you getting this error when trying to import files from Dropbox to a Google Slide? A translation of the error and a bit more info on the issue would be most appreciated. Also, is your Google account connected to your Dropbox, in your connected apps page? Keep me…