Hannah Dropbox Community Moderator

Hey @"Uhnnohn", thanks for posting to our Community. Can you please let me know your computer's exact OS and version? And also, which version of the Dropbox app do you have installed? You can see that by hovering over the Dropbox icon in your menu bar. Once I have this info, I'll be able to assist you further. Thanks!

Sorry to see you're having this issue @"JustinBelshire". Can you let us know what kind of troubleshooting steps you've tried so far? Have you tried uninstalling and reinstalling the app at all?

Hey @"Jeff A.11", thank you for the update here. I'm glad to see that the issue has been resolved for now, but if you do come across it again, please let us know. Thank you!

Hey @"gedensor", thanks for the additional info. Would you still like us to open a ticket for you, so we can investigate on the issue?

Hey @"RichieRich1891", sorry to jump in here. Does this happen with all your online-only .txt files or just specific ones? And if you try to make one of them available offline, move it out of the Dropbox folder and then back in, does that help?

Hi there @"Ambercormier"! Is it possible that you joined a free Dropbox trial from the app on your phone at some point? If so, can you follow these steps, to see if it's possible to cancel it?

Hey @"rawas999", sorry to see you're having trouble upgrading your account. Have you tried using a different browser or a private browsing window, to see if that helps?

I'm sorry, @"BB27", but this info is required for security reasons and without it, we cannot identify the account in question, even with the email address, so we can assist you further. If the security of your billing details is your concern here, I assure you that your information will be completely safe. But of course,…

Thanks for the screenshots, @"ramona8000". Can we actually reach out to you via email, so we can look into this internally?

Hey @"robn1", sorry to jump in here. If you're trying to do this through our website, can you try again, using a different browser or a private browsing window, to see if that works?

No worries, Kunal! So, Dropbox doesn't appear as an option at all? Hmm, that's strange. Can you try a more advanced reinstall of the app, to see if that helps?

Hey @"HAL900O", sorry to jump in here. What is the current sync status of the Dropbox app? You can see that by hovering over the Dropbox icon in your system tray. And can you please also send us a couple of screenshots showing a Dropbox folder in both locations, along with the syncing icons?

Hey @"Djuna", sorry to see you're also having trouble with this. Are you getting the exact same error, when you check the error log on the message? And have you tried any troubleshooting steps, like uninstalling and reinstalling the app, or perhaps a more advanced reinstall, to see if that helps?

Not to worry, @dluptonmd, I just sent you an email, so we can continue looking into this internally. Just make sure to get back to me, when you can.

Thanks for the screenshot and the clarification, @"Founderatkda". At the moment there's no way to remove or hide this section from the Home tab of the Dropbox app. I will however pass your feedback and comments along to our team, we appreciate you taking the time to post about it. Let me know if you need anything else.

Hey @"Rajeshaslia", sorry to see you're having trouble with your subscription. How did you make the payment? Was it through credit card, PayPal or perhaps iTunes/Google Play?

Hey @"cduniforms", sorry to see you're having trouble accessing the live chat support option. Did you try from a different browser or from a private browsing window, to see if you get a different behavior?

Hmm, in this case, it seems that you enabled our backup feature for that drive. Perhaps you agreed to it by accident, the last time you plugged the drive in to your computer. But now that you deleted the backup, it will no longer take up space in your Dropbox, so you are good to go!

Hey @"SonnyP", thanks for reaching out to the Dropbox Community. This is definitely a strange behavior you're reporting here. Just wanted to clarify, whenever you're making edits to the files locally and they appear to sync, can you then access these edits online? And when your customer makes their edits and saves the file…

After you click on the 'reply' button here on the Community, there should be a camera icon right above the reply box.

Hey @"dieptn", thanks for letting us know about this. Can you check your backups page, to see if you have any backup files taking your space?

Hey @"Founderatkda", thanks for posting your question today! Would you mind clarifying what you mean by "viewed links folder"? If you can send me a screenshot of what you mean, while making sure you hide any personal info, it would be really helpful. Thanks!

Hey @"janfill", welcome to the Dropbox Community! If you're after freeing up ****** drive space, you don't really need to stop syncing. You can continue using our desktop app and take advantage of our ****** drive space-saving features! You can read more about how to save ****** drive using Dropbox here. Let me know if you…

Thanks for the nudge here, @"CPLamb", and sorry to see you're having trouble with this. Are these three options in the screenshot the only options you see when you tap on the "..." (ellipsis) button next to the files? Can you go to the app's settings and tap on the "clear cache" option and then restart your device, to see…

Hey @"doppelgaenger_digital", sorry to jump in here. Can you also let us know which version of the app you have installed? You can hover over the Dropbox icon to see that info as well. Also, what do you see if you right click and choose Properties on the folder itself in Explorer, instead of via third party apps?

Hi and thanks for joining our Community, @"ChristopherMagic ". Sorry to see your having trouble with our desktop app. Can you please check the exact sync status and version of the app for me? You can hover over the Dropbox icon in your menu bar with your mouse to see this info. If you also click on the Dropbox icon, then…

Hey @"emh1951", thanks for posting to the Dropbox Community! If all your files are online-only on your new computer, what you can do to sync them all down at once, is to right click on the Dropbox folder itself, and choose "make available offline". Or you can do that for individual folders and files, if you don't want some…

Yes, no worries! I just emailed you, so make sure to get back to me, when you have a chance.

Hmm, perhaps it's taking time for the Dropbox app to sync the changes. If you edit and save the file and then go to our website, does that show you the updated version or the older one?

Hey @"beecom99", so does your backup page look empty now? Can you send us a screenshot of how it appears? And also, if it's empty, can we send you an email, so we can look further into this?