Hannah Dropbox Community Moderator

Hey @"zjtest", I moved your post to this thread, which seems to reflect your issue. Thanks for reaching out as well, @"kartoone". As Walter mentioned previously in this thread, our engineers are aware of the situation and are currently working on resolving it. Thanks for letting us know and we'll update you on this, once…

Hey @"Björn H.2", thanks for posting your question to the Dropbox Community! At the moment, it's not possible to upload folders to Dropbox using a mobile device/tablet, only files. A workaround would be to create a new folder through the app and then upload just the contents of your folder to that. I hope this helps, but…

Hey @"QuestionBox", if your individual account is linked to Dropbox Business account, you won't be able to upgrade this one to Business as well, since two Business accounts cannot be linked to each other. You'll need to unlink them, in order to upgrade your individual to Business. I hope this helps!

Hey @"matsuli", sorry to jump in here, but can you please send us a screenshot of the tabs you see in your Dropbox preferences?

Hey @"soonerjaj", was this a Dropbox update? Did you receive a notification on your Dropbox icon asking you to update your Dropbox to Dropbox for macOS?

Hey @"norm3", happy Monday! Locally, from your Dropbox folder, you can only access the backup of that particular computer. If you want to access the backups of other computers, you'll need to go to Dropbox online, here. And changes that you make to your backed up files sync to your Dropbox instantly. If you have any more…

Thanks, @"thehoarder22"! I just emailed you, so we'll continue from there. 

Hey @"slan2718", thanks for bringing this to our attention. Can you please send us a screenshot of this message? And also, what is the sync status and version of the Dropbox application on your computer? You can hover over the Dropbox icon in your menu bar to see this info. Thanks in advance!

Hey @"tanaka15454", thanks for bringing this to our attention. From what I understand, you're having trouble with disabling our backup feature. Have you tried to quit the Dropbox app and then relaunch it, to see if that helps? Can you also restart your computer, to see if there's any difference? Let me know how it goes!

Hey @"darell_aiuken", thanks for posting to the Dropbox Community. This is actually how our shared link feature works. When you use the "copy link" option, a link is created that helps you share your files even with people who don't have a Dropbox account (that's why you could access them from a computer that's not logged…

Hey @"foxglove_1", thanks for letting us know about this. Is the folder not appearing in your Dropbox folder at all? Can you please take a look at this article, to make sure that everything is set up appropriately regarding the folder name? And also, what is the version and sync status of the Dropbox app? You can see that…

Hey @"chinchilla13", thanks for posting to the Dropbox Community. Would you mind sending us a couple of screenshots showing this discrepancy and the version of the Dropbox app for both devices? Also, are you both on the same Android version? And is it the most recent one? Thanks in advance!

Hey @"WesleyJ", thanks for bringing this to our attention. Are you using the Dropbox Passwords app on your phone, or the browser extension? If the second, on which browser are you using it? And if you remove the login for the particular websites and then add it back, does that help? Keep me posted.

Hey @"enzo950sm", thanks for posting to our Community. If you have an unknown charge in your bank statement, you can use our lookup tool, to locate the email address connected to the account in question. Let me know how it goes or if you need anything else!

Hey @"Figment", thanks for posting to our Community. Did you create the trial using our website directly, or through the app on your phone (which would make your payment come through iTunes/Google Play)? Thanks in advance!

Hey @"Mirna D.", thanks for bringing this to our attention. Can you send us a screenshot of the message you mentioned on the application icon? And if you try to rebuild the Spotlight index, does that help? Cheers!

Thanks for reporting this, @"lorebett". Can you try to rebuild the Spotlight index, to see if that helps at all?

Hey @"Vincehood", thanks for letting us know about this. Can you send us a screenshot from your settings, showing this behavior? Have you also tried clearing up the cache/offloading the app from the device's settings? And if you completely remove the Dropbox app, does the issue go away? Let me know what you find.

Hey @"PuzzledUser", thanks for bringing this to our attention. Which version of the Dropbox app do you have installed and what's the sync status currently? You can see that by hovering over the Dropbox icon in your system tray. Also, if you quit the Dropbox app and try to open these files from the Dropbox folder, do you…

Of course, Daniel, I just emailed you, so make sure to get back to me, when you have a chance. Thanks!

No worries, I just sent you an email, so we can continue from there. 🙂

Hey @"NunzaumedeinRoss", thanks for posting to the Dropbox Community. Just to clarify, our website is like a reflection of what is actually saved to your Dropbox account. If you have files in your local Dropbox folder, which do not appear in your account online, that means that there's a syncing issue with your desktop…

Hey @"NicoleDominique28", I think this should help!

Hey everyone, thanks for reporting this to us. Can we send you an email, so we can look into this internally?

Not a problem, @"willywonka"! I just sent you an email as well, so make sure to get back to me, when you have a chance.

Hey @"chris567", can you also try everything you see in this article, to see if any of those suggestions/troubleshooting steps help?

Hey @"INFD", sorry to see that you're having this issue. May we send you an email, to look into this internally?

Hey @"Jean B", I just sent you an email, so just get back to me, when you can. Thanks!

Hey @"matsuli", thanks for bringing this to our attention. Can you let us know what you see, when you plug in your external drive to your computer? Does that bring up any dialog? Are you using this external drive on other computers as well? And what's the sync status of the Dropbox application, when you hover your mouse…

Hey @"dickson14631", thanks for reaching out to our Community. It seems you have enabled our backup feature, which moves your desktop folders to your Dropbox folder. You can follow the steps here, to disable the feature and move your folders back to their original locations.