Hannah Dropbox Community Moderator

Hey @"Podblast", we appreciate you still being here and please do update us, when you have more info! As for you @"RR88", can you let us know if you have the most recent stable version of the app installed? You can see this info, by hovering over the Dropbox icon in your system tray.

Hey @"jhedleyj", happy Monday! We appreciate your feedback here about this. Can you also just check the bandwidth that the Dropbox app uses, to make sure it's not limited?

Hey @"minpi", we definitely appreciate your feedback here, and rest assured that it's passed along to our team. Thanks for sharing what worked for you, @"r2xman", hopefully this will help other users as well. @"ThePlanner", have you had a chance to try what worked for @"r2xman"?

Hey @"ojl", thanks for reaching out to our Community. So, this might be happening, if you and your collaborators are on different versions of Dropbox Paper. To test this, you can all go to the "all files" page on dropbox.com and click on Create > Document. If "Dropbox Paper" is one of the options that appear there for you,…

Thank you for sharing your findings from playing around with this, @"marvf". If you have issues in the future, please make sure to let us know. Have a great day!

Happy to see this helped, @"andakarv2"! If you need anything else, make sure to let us know. Have a great day!

Hey @"nikkilewis", thanks for bringing this to our attention. Is this happening to all team members or just specific ones? And are you seeing the same error, when trying from other browsers or a private browsing window too? A screenshot of the error would definitely be helpful, if you can send us one as well. Thanks!

Thanks for checking this, Sergio. Can you try to see if you can enable it from our website instead, to see if that works?

Thanks for checking, @"Danimach". Can you also let us know some info about the formatting of the drive and maybe send us a screenshot, showing the drive's properties?

Hey @"Josephine9", sorry to jump in here! Have you tried uninstalling/reinstalling both Dropbox and StyleNote Pro, to see if that helps at all?

Hey @"BamaSubvet", can you clarify what you mean by "destroyed"? Are you getting an error, when trying to open them? Were the files set to online-only, before you disbanded the team? And are you able to access/open them on dropbox.com?

Thanks for the update Kristina! Would you mind comparing the folder paths for when you go to the Dropbox folder through the app and, then when you go to attach a file to an email, etc. to see if they're the same? Sorry to insist on this, it just sounds quite strange, so just wanted to confirm! 🙂

Hey @"kingfisher41", as a test, can you please copy a small folder from Dropbox to another location, to see if the same thing happens? And is this happening only with your Dropbox folder? If this happens only with your Dropbox folder, can you please try a more advanced reinstall of the application, to see if that helps?…

Hmm, is it possible that you're not signed in to your Dropbox account on our website? Do you see your avatar (profile pic/initials) at the top right corner, when you go to any Dropbox page? If you are signed in, can you check if you can access the backups page manually from the waffle menu at the top left corner of any…

No worries, I just sent you an email, so we can look into this internally.

Hey @"gilesbelfrage"! Can you click on the "view now" option on the notification and send us a screenshot of the errors you see there? Also, please send us a screenshot of anything shown when you hover your mouse over the Dropbox icon in your menu bar as well.

If you temporarily disable this, @"slan2718", does the error go away?

Hey @"nataliaz", sorry to jump in here! If after clicking on the "manage backups" option, you don't see any of your desktop folders already checked, then they're not chosen to be backed up, so no need to worry!

Hey @"Edouardd", can you also give these steps a go, to see if they help? * Click on the Apple logo located at the top-left of the screen. * Click on 'System Preferences'. * Click on 'Extensions'. * Click on 'Finder Extensions'. * Only leave Dropbox Finder Integration ticked. * Once this is completed, suggest to close the…

Thanks for the update here, @"marvf". The thing is that it's expected that the passcode will no longer be enabled/valid, if you sign out of the app and then back in. If you're able to access the passcode, can you just close the app and re-open it, instead of signing out, to see if the passcode sticks?

Hey @"marktb1961", can you clarify your issue a bit? Are the files in question syncing to your Dropbox folder, just as online-only? Or are they not getting synced at all? And is it happening to files that the other member of the folder is uploading? Or files that both of you upload?

Hey @"TomFuller", thanks for joining our Community! Your setup is actually not really supported by Dropbox (with the VM and all), but let's see what we can find. If you switch out of S Mode on the Windows side, and try to install the Dropbox app again, does it work? Let me know when you have an update.

Hey @"SCOOP245", sorry to see you're having trouble with camera uploads. Can you take a look at this article with some camera uploads troubleshooting steps, to see if they help?

Hey @"Brian L.31", thanks for reaching out to us and happy Friday! Would you mind sending us the ticket number of your communication with our support team, so we can look into it? Also, have you tried quitting the Dropbox app and relaunching it, or unchecking the "Share screenshots and screen recordings using Dropbox"…

Hey everyone, thank you for alerting us to this issue. Dropbox engineers are aware of the problem and are working on a solution. Sorry for any inconvenience this is causing. We'll update you shortly on this issue.

Thanks for the nudge here, @"marvf", and sorry to see you're having trouble with this. Did you restart your device at all, after clearing the app's cache or before reinstalling? If that doesn't help, can you give us a more detailed description of the issue?

Thanks @"iien", I just emailed you and we'll continue from there. 🙂

Hey @"funkdawggg", sorry to jump in here as well. Perhaps the email went to your spam/junk folder? Have you tried contacting our support team about this? If not, let us know and we can assist you on our end, by opening a support ticket for you.

Hey @"SP1965", I moved your post to this relevant thread. Can you let me know if you've completed these steps? And have you taken a look at this article, to make sure that you've followed the correct steps?

Not a problem! If you need anything else, just let us know. See you around the Community!