Hannah Dropbox Community Moderator

Thanks @"LoanTran". If you have any additional info to provide, you can forward it to the ticket, that is already with our support team, who are assisting you. They'll get back to you as soon as they can!

Hey @"Lk2678", thanks for taking the time to post here today. The support options available to you, should appear on this page. You should be able to submit a help request, if you open the support page from a browser not signed in to your account, or from a private browsing window. Let me know if you have any trouble with…

Hey @"jason999", sorry to hear about this. Since you still have a Dropbox icon, can you hover over it, and let us know which version of the app you're running and what's the sync status? A screenshot of how the preferences appear on your end, would also be really helpful, if you can send us one.

Hey @"Absl", thanks for posting your question to our Community. Just to clarify, how are you trying to upload these files to your Dropbox account? Are you using the Dropbox mobile app, the website, or the desktop app? The best and fastest way would definitely be the desktop app. You can read more about it here. Let me know…

Hey @"Credible_Media", just wanted to jump in here, to mention that since it's a different user that is having this issue, they'll need to reach out to us from their own Dropbox account. Do they in fact have a Dropbox account of their own? And are they receiving other Dropbox related emails? Also, have they perhaps reached…

I see, thanks for this info. Can you also let us know which version of the Dropbox app you're using? You can see that by hovering over the Dropbox icon in your system tray.

Hmm, are you the family manager, Like? If not, is it possible that the family manager has their account in Chinese?

Hey @"Divepuget", thanks for taking the time to post here. I understand your frustration and so we really appreciate your feedback about our available plans. I will make sure to pass these comments along to our team. If you need anything else, please let us know.

No worries @"brainmartin" and @"Christof". I just sent you both an email, so we can look into this internally. Thanks!

Thanks for the ticket number, @"LoanTran". I apologize for the inconvenience, but as these are security matters, we need to be extra diligent and take them very seriously. However, I can assure you that the team is looking into the issue for you and they will be in touch the soonest possible.

Sorry to hear about this, @"rickyx1313". When was the last time you accessed this account? Could it be more than 12 months? And is your password also expired on that account, do you remember receiving such an email at any point?

Hey @"HelloHoffy", welcome to the Dropbox Community! One way you could go about this, is to install the Dropbox application and then move only the contents of the Library/Pictures folder into the Dropbox folder. The Dropbox folder will be created once you install the application and will sync any files you have in Dropbox…

Hey @"atmegadriverrr", thanks for bringing this to our attention. We really appreciate you taking the time to provide us with this info, screenshots and screen recording. Can you try restarting your device, to see if that helps? Also, can you make sure that you have at least 500mb available storage on your phone (not…

Sorry to jump in, @"RagnheidurB". Do you see the same if you login from a different browser or a private browsing window?

And you see the same, if you login through a different browser, or a private browsing window, Like?

Hey @"nikkilewis", thanks for letting us know. Can we send you an email, so we can look into this a bit more closely?

I see. Well, the creator won't get notified, if you view the signed document. And if you want to share it, I would actually suggest you download it from Dropbox Sign and then upload it to your Dropbox account and share it from there. I hope this helps!

Hey @"Scanlon44", would you mind clarifying if you're doing this from the advanced settings during the setup? Or are you doing this once the app is set up and starts to sync?

Hey @"likehu", I see that you're in this folder through the 'all files' page. If you click on the "Family Room" option on the left of the page, does that take you to the same folder with the same contents? What I mean is, is it possible that the folder in Chinese is just a simple shared folder in your account and not the…

Hey @"Joycegtx1951", sorry to see you're having this issue. Can you please send us a screenshot of the error message you're getting and a screenshot of your right-click options? Also, what's the current sync status and version of the Dropbox application? You can hover over the Dropbox icon in your system tray for this info.

Thanks for the additional info and the screenshots here. If you check the syncing status of the app now, from the Dropbox icon in your menu bar, does it still show files indexing or is it now "up to date"? And if so, do files you add to the new Dropbox folder in Locations, sync to your account online?

Hey @"lucidlight", thanks for reaching out to the Dropbox Community about this. We do appreciate your feedback here, but I'd really like us to look into this. Can you let us know which version of the Dropbox app you're using, by hovering over the Dropbox icon in your menu bar? Also, please send us a screenshot showing what…

Will you be sharing this document through Dropbox or other means?

Hey @"RobPen1", thanks again for your feedback here. It has already been passed on to our team. For any future updates, you can always keep an eye on the dedicated help center article.

Hey @"silverface", thanks for your comment here. After the update of the Dropbox app for macOS, the Dropbox folder was moved to ~/Library/CloudStorage. Is that where you've been adding your files to?

Hey @"cloudstoragelover", I do understand this is quite inconvenient and I can also confirm it's one of the expected changes after the update. We do appreciate your feedback, though, and I will make sure that your comments are passed along to our team. If you need anything else, just give us a shout.

Hey @"Walt805", thanks for taking the time to post today. While this is not written in one of our help center articles, it has been officially stated by other Dropboxers around the Community (see here and here), that Dropbox does not compress your files upon upload. Are you seeing any issues with a specific feature?…

Hey @"l3x", sorry to jump in here. Is it possible that the videos in the iPhoto app are in some kind of 'online-only' state, meaning they're placeholders instead of actual, full-sized videos? And is there any way to download or export them to the device first, like Walter suggested, and then move them to Dropbox, to see if…

Hey @"thejanman", welcome to our Community! Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out. Where did you initially see that your space was down to 2 GB? If you go to your account settings here, how much space does it report? If it's a different…

Hey @"Luckywesterly", thanks for posting your question to the Dropbox Community! Can you give me some more info on the situation? For example, do you have a Dropbox Sign account that you're currently signed into? Or are you currently signed into (and are a member of) a Dropbox Business team account? Are these the members…