Hannah Dropbox Community Moderator

Hey @"Bjames", if you have a free Basic account, but got charged, you probably got charged for a different account. Is the @"JesusPlease" profile yours as well? Could it be possible that you're charged for that account instead? And which account should we reach out to, please?

Hey @"pamchromebook", thanks for bringing this to our attention. Dropbox on a Chromebook doesn't really work as the desktop client does on a PC or Mac computer, it basically acts more like our mobile app. Are you having this issue only with Dropbox? Are you having trouble opening other files on your Chromebox (apart from…

Hey everyone. If you're still having this issue, can we reach out to you via email, so we can have an in-depth look into this?

Hey @"warren green ", sorry to jump in here! Did you receive an automated reply, when you submitted the help request? The ticket number should appear there or perhaps in the title of the email.

Hey @"mykle", thanks for bringing this to our attention. Is it possible that you were signed in to another member's account at the time you tried to change these settings? If not, can you try from another browser or a private browsing window, to see if that helps? You can also try the "content" tab in your admin console,…

Thanks for checking that, Sarah, and happy Monday! Can you also let us know which version of the Dropbox app you have installed? If you restart the device, does it help? Or if you uninstall and reinstall the Dropbox app?

Hey @"Ian J.10", sorry to see you're having this issue. Do you have the most recent version of the Dropbox application installed on your computer? If not, make sure to update the app, to see if that helps.

Hey @"MartynC", thanks for visiting our Community. Can you please go to this page in your account settings, and try to change your email address from there? If you don't see an "edit" button, what do you see? Let me know how it goes.

Hey @"Alex Andru", thanks for posting to the Dropbox Community. Did you recently make any changes to your hard drive or add a very large number of files to your Dropbox folder? What's the current sync status of the Dropbox app? You can see that by hovering over the Dropbox icon in your system tray. Let me know what you…

Hey @"Doris7", perhaps the files are taking a while to sync. If you hover over the Dropbox icon in your menu bar, what's the sync status of the app?

Thanks for the screenshots, Sergio. Can you click on the "Try Dropbox Backup" button in that page that I gave you, to see if that allows you to set up your backups?

Hey @"Bjames", thanks for the nudge here and sorry to see you're having trouble. How did you pay for this subscription, was it through a credit card or through iTunes/Google Play?

Thanks for your feedback here, @"MrtzWlkr". I will make sure your comments are passed along to our team about this. If you need anything else, make sure to let us know. Have a wonderful weekend!

Hey @"bocoo", sorry to see you're having this issue. Which version of the Dropbox app are you using and what's the sync status? You can see that by hovering over the Dropbox icon in your system tray.

Hey @"Melissa11", sorry to you see you're having this issue. Did you happen to try what @"ccowap" suggested that worked for them, to see if it helps you too?

Hey @"adrian29630", thanks for the screenshots here. This clarifies the situation indeed, as it looks like you've been invited to add a shared folder to your account. Shared folders give you edit permissions, so they are added to your account, thus taking up your space. If you just need to view the folder, this person can…

We already have it, Brandon! I just sent you an email, so make sure to check it out, when you get a chance. Thanks!

Thanks for your feedback here, @"Steve Conard"! I'll make sure your comments are passed along to our team. If you need anything else, make sure to let us know. Have a great weekend!

Hey @"jxrgen", disabling the Dropbox system extension, will just no longer allow you to use the 'make online-only' feature. Syncing will otherwise not be affected, nor will you need to do this every time you use Dropbox.

Hey @"Joweir A.", thanks for posting to our Community. We really appreciate your feedback here. I'll make sure to pass your comments along to our team. If you need anything else, please let us know.

Hey @"Jeff Marks", sorry to see your syncing icons are missing from your Dropbox folder. What is the sync status and version of the Dropbox app on your computer? You can hover over the Dropbox icon in your menu bar, to see this info. Are you also missing context menu items (Dropbox right-click options) from the files in…

Hey @"RogerLin", thanks for bringing this to our attention. .txt files are definitely supported, so could you please try again from a different browser or a private browsing window, to see if that helps? Let me know how it goes.

Hey @"chanan1967", thanks for this post! We've moved it to our Tips & Tricks section and hopefully it will help other users that come across this issue. Make sure to let us know if you need anything or have any questions. Have a great weekend!

Hey @"jxrgen", thanks for reaching out to the Dropbox Community. To disable this feature, first you need to make sure that all your files are switched to 'available offline' Once you've right clicked on the files and chosen 'make available offline' for everything, you should be able to disable the Dropbox system extension.…

Hey @"Tryingtoshareafilewithfriends", thanks for the update. Can we reach out to you via email, so we can check this out internally?

Hey everyone. If you're still having an issue with this, can we reach out to you via email, so we can investigate? Please let us know!

Hey Sarah! Jay is actually referring to the storage space of your device, not your Dropbox account. If you go to your device's Settings > General > iPad storage, do you see that you have at least 500MB of space available there?

Sorry to jump in here, @"Matthew G.11". Are you using the Email app on your iPhone, or a specific email app, like Gmail, etc. to send your emails?

Thanks for your reply, Brian. We do appreciate your feedback on this, and I will make sure to pass your comments along to our devs team. Let me know if you need anything else.

Hey @"MSDinFL", how are you today? Is it possible that there are a lot of icons in your menu bar and Dropbox is hidden? If you reduce the number of apps running there, does that bring up the Dropbox icon? And if not, can you try the steps here, to make sure the Dropbox icon is selected to appear in your menu bar?