Hannah Dropbox Community Moderator

Hey @"Lyralina" and @"bartb", thanks for all the info. Can we reach out to you via email, to look further into this?

Hey @"eaadams", thanks for the nudge here. With annual subscriptions, you do get an email about your upcoming renewal almost a month before it's due. Can you double-check your emails, to see if you missed it perhaps? Or maybe it went to your junk/spam?

Thanks for this info, Jeff. What about the context menu items, are they also missing? And if you close the Dropbox app and then relaunch it from your Applications folder, do you see the same behavior?

Happy to see that helped, Martyn! If you need anything else, make sure to let us know. Have a great day!

Hey @"Richardv", sorry to see you're also having this issue. Have you tried Jay's suggestion here, to see if it helps?

Hey @"dariab", sorry to jump in here. Can you try to access your Dropbox Business account and Paper using a different browser or a private browsing window, to see if you get the same behavior?

Hey @"ashleysalas06", thanks for joining us on the Dropbox Community. It sounds like the Dropbox application on your laptop, is not syncing the files you add to your Dropbox folder. Can you please hover your mouse over the Dropbox icon in your system tray/menu bar, to check the sync status and version of the app? Let me…

Hey @"RaiyuLovesToast", before you delete the files, please make sure that you've unlinked the computer from your account. You can do so, by clicking on the trash can next to the name of the computer in question from the 'Devices' section in your account settings here. And as for you, @"MikeDodson", generally, as long as a…

Sorry to jump in here, @"AS75". If you open the file on our website and hover over it to bring up the black bar, where it has the zoom %, can you please click that and see if toggling between "zoom to fit" and "view actual size" makes any difference?

Hey @"fenulagg", you should be able to see a reply from me directly through your email account. Can you reply to me from there? Thanks!

Hey @"CarolLight13", sorry, but can you clarify what you mean by "the 'downgrade your account' page is useless"? Were you not able to downgrade the account from there? If so, why not? And do you still need help cancelling it?

Hey @"torbachkristensen", thanks for reaching out to the Dropbox Community today. Which browser are you using to download the files? Do you see any difference, if you download them from a different browser or a private browsing window? And do the files preview correctly on the Dropbox website? Keep me posted.

Everyone still facing this issue, please make sure to reach out to our support team for further assistance. If you're having trouble reaching out to support, please let us know. Thanks!

Hey @"jdbisbey" and everyone else that is having this issue. If you're still having trouble, can we reach out to you via email, to investigate further?

Hey @"impossiblefunky", thanks for bringing this to our attention. Have you tried from a different browser or a private browsing window, to see if that helps? Let me know how it goes and we'll go from there.

Hey @"abhishek anand", I'm sorry to see that you're also facing this issue. Can you send us a screenshot of the error message, while making sure your personal info is hidden? And also, can you try to upgrade your account from another browser/private browsing window and let me know the results?

Hey @"Shawn G.2", sorry to jump in here. Can you please clarify something? When you're getting the error, you're basically trying to access the Dropbox folder from another user account, is that right? And before the Dropbox folder was moved to the Library, did you have it located in the shared folder or somewhere…

Hey @"alimaybar", sorry to jump in here. It seems that the behavior you're seeing is actually expected. I will, however, pass your comments along to our team, so thank you for your feedback. If you need anything else, don't hesitate to let us know.

Hey @"gloriacc88", thanks for bringing this to our attention. Can you try to clear Chrome's cache, to see if that helps at all? And what happens if you use an Incognito window? Let me know what you find.

Hey @"jxrgen", can you right/control click the Dropbox folder itself and choose to make it available offline, to see if that helps?

Hey @"Julian G.2", I hope you're well. Please try again, but this time, open your Dropbox folder and select all your top level folders and switch those to "available offline", to see if that works. If not, please send us a screenshot of the Dropbox application's sync status and a screenshot of your local Dropbox folder,…

Can you please send us a screenshot of the options you see, Kyle?

Hey @"E_3", thanks for reaching out to our Community. We appreciate your feedback on this matter. I will make sure that your comments are passed along to our team. If you have any questions, let us know!

Thanks, Piero! I just emailed, you so we can continue from there.

Hey @"HongStarr", in the sidebar of your Finder, there's a Dropbox option in "Locations". Does that take you to the folder we see in your screenshot? And how about if you click on the Dropbox icon in your menu bar and then click on the folder icon? Does that take you to the same folder?

Thanks for that Mark! Can you try these steps, to see if they help at all? If not, then try these steps. Thanks!

Thanks for the update, Ian! I'm happy to see that this was resolved for you after updating the Dropbox app. If you need anything else, make sure to let us know.

Hey @"Javeon", thanks for posting this. We really appreciate your feedback here. I'll make sure to pass your comments along to the team. If you need anything else, just let us know. Have a great day!

Hey @"Macnerdy", welcome to the Dropbox Community. Can you let us know the steps you're following to add the photos to Dropbox? Are you using our mobile app or our desktop app? Any additional info on the process, would be really helpful. Thanks in advance!

Hey @"PieroNeri", if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?