Hannah Dropbox Community Moderator

Perfect, I just sent you an email, and we'll continue there. 🙂

Hey @"mwpmvanbeek", my apologies, you mentioned that your main account has much more storage, so I mistakenly thought it was a paid one. In any case, have you checked whether you have two Dropbox accounts? One way to check this, is to search for any Dropbox related emails in both your email addresses; that should give you…

Hey @"RRRarchit", thanks for reaching out to us. Space earned by referrals or by completing the Dropbox 'getting started' checklist, is permanent and would not get removed. Did you perhaps redeem some kind of promotion that has now expired? Or are you maybe looking at a different Dropbox account?

Hey @"amberdeann", if you want to disable the backup feature, you can follow the steps here. If you have any backups taking up your Dropbox space, you should be able to find and delete them from this page. But keep in mind, shared folders also take up space in your account, so if you have any, they might be what's taking…

Hey @"rmatdrop", thanks for the nudge here and sorry to see you're having trouble. From what I can see in your previous ticket, the agent had asked you to try and install a previous version of the Dropbox app, but there was no update on the ticket, so it was eventually closed. Did you try what the agent suggested or have…

Hey @"cmag1sp", sorry to see you're having this issue. There are some processes on your computer that could be looking at and downloading these files without you manually opening them. This could be some kind of backup service you might have, an antivirus, recently used file lists or third party apps that monitor files in…

Hey @"cbcollins", is this what you're seeing before or after submitting the links? Sometimes a link will behave like a link after it's been submitted or sent, like when you paste a link to an email, for example. It pastes like text, but then shows up as a link after the email's been sent. You can test this on your end…

Hey anonymous, thanks for the screenshot here. Would you mind sending another one that'll be showing the email address of the sender? Is the email coming from one of these official Dropbox domains?

Hey @"lindsaylindsay", how are you today? Can you try this again, this time from a different browser or a private browsing window, to see if you get the dropdown with the option to remove yourself this time?

Thanks for the screenshots, @"Oscar Fogelstrom", and sorry to jump in here. If you right click on one of those files, choose "make online-only" and then switch it to "available offline" again, does that help at all?

Hey @"kgrafer", no worries, can we email you on our end, so we can look into it together?

Hey @"Hil", I just wanted to clarify something here. In order to access the receipts/invoices for a subscription (by following the steps in the article you linked), you need to actually be logged in to the account in question. If you don't have access or don't know which account the payment is for, you can use the look-up…

Hey @"platfarm Inc", the look-up tool that you used should provide you with the email address attached to the payment. If however, you don't see the address or don't have access to the account in question, we can help you out. I just sent you an email, so make sure to get back to me, when you have a chance. Thanks!

Perfect, I just sent you an email, so we can continue there. Thanks!

It does sound like you have two accounts. So, if I understand this correctly, you have a paid account that uses an email you can access, but is not your preferred one. And another account, which is free and doesn't have a lot of space, but uses your main/preferred email address. In this case, you can try one of two things:…

Hey @"impossiblefunky", I understand that this is quite inconvenient, but from what I see, your ticket is being handled by our specialists, so once they have news for you, they'll reply back to you there. If you have any other Dropbox questions, please let us know. Have a great day.

Hey @"MSDinFL", since you don't have the Dropbox icon to check the selective sync settings, can you check if the Dropbox application is actually running? You can check this from your activity monitor. If it's not running, can you try our offline installer, to see if that helps bring back the Dropbox icon?

Hey @"Mord0r85", can we actually send you an email, so we can look further into this?

Hey @"alimaybar", indeed, this behavior is expected and when you upload photos and videos using camera uploads, they will start getting added from the newest to the oldest. We appreciate your feedback here and it will of course be passed along to our team.

Thanks for the update here, @"Geoffrey F.". Can you please check the sync status of the app and let us know what you find? You can see this info, by hovering over the Dropbox icon in your system tray.

Hey @"Juliane01", just wanted to give you some info on this as well. Basically, this one-time security code email is sent to you, if Dropbox detects a "suspicious" sign-in attempt, but it's not related to two-step verification. You can read more about it here. At the moment, there's no way to disable this email, but we…

Hey @"Whitecold", would you mind sending us a screenshot of your space usage, showing the space used by the Dropbox cache, so we can investigate this a bit further?

Hey @"scrapbooker", sorry to hear that. Can you please send us a screenshot of how the files appear and a screenshot of the options you currently see, when right-clicking on the files?

No worries, @"RonH1", I just sent you an email, so we can investigate this internally. 🙂

Hey @"jxrgen", the way the Dropbox for macOS app works, new files will indeed sync as online-only. As a workaround, you can make your entire Dropbox folder available offline.

What kind of emails are you receiving to your old address, please? Are they emails sent by Dropbox, or from people sharing files with you, for example?

Hey @"robert1881", it sounds like you replied to that ticket after it was closed. Can you send us the ticket number for the new communication (the one that went to the unmonitored inbox)? As for you, @"Redalong", can we email you as well?

Hey @"Kaliuitbali", thanks for bringing this to our attention. Can you double-check to see if you received the purchase receipt from Google about your payment? If you did, can we reach out to you via email, so we can look into this? Thanks.

Привет, @"AleksandrMoskalev", спасибо, что присоединился к нашему сообществу! Возможно, вы когда-нибудь включали нашу функцию резервного копирования? Видите ли вы какие-либо резервные копии, занимающие ваше место здесь? Дайте мне знать, что вы найдете. --------- Hey @"AleksandrMoskalev", thanks for joining our Community!…

Hey @"marcciatti", can we email you, so we can look further into this?