Hannah Dropbox Community Moderator

Hey @"Stuck2", I just sent you an email, so we can continue there. Thanks!

Hey @"Mika2", thanks for replying here. Jay had previously asked you if you'd like us to send you an email, so we can investigate this further. Is the @"Rubydel" account yours as well? And if so, which account is having this issue? The one connected to the @"Mika2" or the @"Rubydel" profile?

Could it be possible that you have more than 3 devices linked to your account and that's why it's not allowing you to sign in? You can see your connected devices here.

No worries! 🙂 Would you be sharing the file itself (through the 'share' option and typing in the email address of the recipient) or a shared link to the file?

Hey @"HappyCake", just to see if we can clarify this situation. Dropbox cannot connect to your SD card. You can only manually upload files from the SD card to Dropbox. But regarding the files that you move out of Dropbox, when you're on your computer; is it possible that you're copying them to the folder of your choice,…

Hey @"bmwspw", is your space taken up, but don't have any files in your Dropbox? Have you checked your backups page, to see if that's what's taking up your space?

Hey @"Jean Chan", I'm sorry to see you're having an issue with your storage. Can you check the plan tab in your account settings, to see how much usage it reports there?

Hey @"Dombo", it sounds like your links might actually be banned. Can we reach out to you via email, so we can look further into this?

Not a problem, @"Barettaski", can we send you an email, so we can investigate this internally?

Hey @"TilmanM", do you see any blue circling arrow icons or perhaps a circular progress indicator (icon) next to any files in your Dropbox folder?

Not a problem, Anne! I'm happy to see the issue was eventually resolved. If you need anything else, make sure to give us a shout. Have a great week ahead!

No worries, @"Batata1", I just sent you an email, so we can continue from there. Thanks!

Just to check this on your end, you can see how much of your space you're using here. If you see that your account is full, you can use the steps in this article, to see the size of your files and calculate the size of your folders in Dropbox, to see which files take up your space. As for the issue you reached out for, can…

Hey @"scy", not a problem! Let me see if I can answer your questions: 1) If after the move, the shortcuts don't seem to work, you might need to update them indeed. 2) Since the Dropbox folder on your computer is named "Dropbox (old)" that means it's no longer syncing. So any changes you make to this folder, won't sync to…

Sorry to jump in here, @"Heather11", but have you reached out to Apple's support, to see if they can give you further info?

Hey @"SPZero", you should be able to add a screenshot to your reply, by clicking on the camera icon above the reply box. And can you confirm that Dropbox doesn't work with the VPN temporarily disabled?

Hey @"sturdy", sorry to see you're having this issue. Is the Dropbox application currently uninstalled? If so, can you please reinstall it and then follow these steps, to see if they help?

Thanks for your contribution here, @"ReDRuMx", and sorry to see you're having trouble. May we reach out to you via email, to investigate this further?

Thanks for this @"abbipress". Can you please confirm that you've also restarted both the Dropbox app and your computer ever since this started happening?

Hey @"ronfriedmann", would you mind giving us the ticket number for your communication with our support team, so we can look it up in our system? Thanks!

Hey @"funkdawggg", thanks for the nudge here. I just wanted to clarify that the email you received is referring to the sharing bandwidth limits your account has, and not your Dropbox space usage. You can see more about the limits and info on traffic when sharing links in this article.

Hi and sorry to see you're having this issue, @"Dr-PC". If your Dropbox files have been corrupted by some kind of ransomware, you'll need to follow the steps in this article. That should allow you to safely restore the folder back to your Dropbox. Let me know if you have any questions.

Hey @"clairegardens", thanks for letting us know about this. Can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchases', to see if that helps with this?

Hey @"cjohnston22", thanks for reaching out to the Dropbox Community. When you say you merged files from an old computer, are you referring to files in the 'desktop' folder or your Dropbox folder? What is currently the location of both the 'desktop' and the Dropbox folder? Can you send us a screenshot of the folder paths?…

Thanks for the update here. Have you restarted the device at all, to see if that helps?

If the link is deleted, there's no way for it to be recovered, I'm afraid. If they still have access to the files, they can definitely send you a new link, but the original cannot be restored.

I see, thanks for this info, @"scy". What you could do in this case, is to simply move the files from the Dropbox (Old) folder to the one with the random files. The one that currently has the random files is the Dropbox folder that's actually syncing. So, if you move the files from the old Dropbox folder to it, they will…

Hey @"Hillsgolfer", thanks for bringing this to our attention. Are you trying to install the Dropbox client directly from our website or the S mode version of Dropbox? And is it failing during the downloading process or the installation process? Are you getting any error messages? Keep me posted.

Have you reached out to the third party website's developers/support with this info, to see what they come back with, @"anneg35"?

Hey @"Talorzalach", thanks for posting your question to our Community today. If the content of a shared link has been deleted, or if the link has expired, it will give you an (404) error message. If you wish to access that content, you'll need to reach out to the person who originally shared the link with you. Let me know…