Hannah Dropbox Community Moderator

Hey @"alex ross", can you try this solution here, to see if it helps?

Hey @"Steve A.13", if you pause syncing, rewind will most likely restore just whatever appears as deleted in your account online. But if you intend to keep using the Dropbox desktop app, it can't remain paused. You'll have to unpause it, so the deletions will need to sync anyway. So, I'll agree with Mark on this one; allow…

Thanks for reaching out to us, @"melvinkjames". I have added your comments in the ticket you gave us and raised its priority, so a member of our team will be replying to you the soonest possible. Let me know if you have any questions.

Спасибо за обновление здесь! Если вы удалите специальный символ из имени папки, папка сможет без проблем синхронизироваться на всех ваших устройствах. Что касается контента, который был удален, вы можете увидеть его на странице удаленных файлов? -------- Thank you for the update here! If you remove the special character…

Hey @"HSG2000", thanks for joining our Community. In order for someone to stop receiving Dropbox emails, they'd need to change the address associated with their Dropbox account. I'm afraid, this can only be done from the account owner's end, or someone who has login access to the account. Let me know if you have any…

Hey @"seamusvibe", thanks for reaching out to us. Can you let me know what the status and version of the Dropbox app is at the moment? You can hover over the Dropbox icon in your system tray, to see this info. Also, can you try to quit the app and all your running tasks and then relaunch it, to see if that changes…

Hey @"gaglianocarissam", thanks for joining us on the Dropbox Community! Would you mind sending us a screenshot of this error message? Also, how did you upload this file in the first place? If you can give me some more info on the process you followed, that would be really helpful. Thanks in advance!

Hey @"Redderz", thanks for bringing this to our attention. Can you try to login to this account online through a different browser or private browsing window, to see if you're getting any errors there? If you can access it online as normal, can you temporarily disable any antivirus, firewall, VPN, or other security app you…

Hey @"b_in_vt", if your 'downloads' folder was synced to Dropbox on your old computer, you probably had enabled the backup feature. Dropbox backup allows you to back up your desktop, downloads and documents folders to Dropbox, without manually moving them into the Dropbox folder. You can read more about the feature here.

The ones with the green check mark (solid green), would be available offline and the ones with the cloud icon would be online-only. You can see all the sync icons here.

Hey @"finnstru", there are some other things you can try, when coming across camera uploads issues like this. You can go the app settings and clear the cache. You can also make sure to have at least 500mb of memory available on your device (not your Dropbox account). And you can try turning on the option to use cellular…

Hey @"JPerry", happy Friday! I just wanted to also confirm that notifications from the desktop app about files being added/edited/deleted from folders, can only be turned off by each user individually. There is an option in the admin console, for admins to turn off viewer info, to hide info about who has viewed a file, if…

Привет, @"office_eco", спасибо, что обратились к нам. Не могли бы вы уточнить, о каких специальных символах вы говорите? Вы добавили эти символы в название папки, которая не синхронизировалась? Содержит ли имя папки какие-либо символы здесь? Держите меня в курсе. -------- Hey @"office_eco", thanks for reaching out to us.…

Hey @"Terrig", that's it! If you can right-click a file or folder now and see the 'make online-only'/'make available offline' options, then you're good to go!

I'm afraid we can only send an email to the address associated with your Community profile. It should be the one you see here. Do you have access to this address?

Hey @"Tipster", an admin that updates the billing info on a Dropbox Business team, automatically becomes the billing admin, and so the billing emails go to their email address.

Не проблема, мы можем изучить это подробнее, если хотите. Можем ли мы отправить вам электронное письмо? ------- Not problem, we can look into this further, if you want. Can we send you an email?

Hey @"irenesf", how are you today? If you're using the Dropbox desktop app, the changes you make by editing/adding/deleting files in your Dropbox folder, will sync to your account online. So even if your files are online-only, you can always make them available offline to edit them and your edits will sync online and to…

Hey @"KobusMe", thanks for reaching out to the Dropbox Community today. Do you perhaps have any security programs, like an antivirus, VPN, firewall, proxy, etc. on your computer, that could potentially be blocking the Dropbox app? If so, can you temporarily disable them, to see if that helps? Keep me posted.

Hey @"bdoman", sorry to jump in here. Does the Dropbox icon in your system tray show that the application is "up to date" or is it still syncing? And can you also right-click on your Dropbox folder, then click on "properties" and send me a screenshot of the info there?

Hey @"Terrig", this setting needs to be turned on, actually. Can you also follow the steps here, to make sure you've set the correct permissions for the Dropbox application?

Hey @"cloudstoragelover", the fact that new files added by other computers, sync as online-only (cloud icon), is expected behavior with the Dropbox for macOS app. You can see that and other expected changes in this article, that Walter hyperlinked in his reply before. As for the right-click menu items, are they missing…

Hmm, if you temporarily disable Sophos, do you see any difference?

Hey @"lumbarbandit", what my colleague suggested, is for us to send you an email to the address you have here on the Community, so we can look into and figure this out internally. Is that okay?

No worries, I'm happy to help! If you need anything else, make sure to let us know. Have a great day!

Hey @"AlvaroHuertas", thanks for posting your question today! Are you actually using an API, or do you just want to use Dropbox as a normal user? Any additional info you can give us, would be really helpful. Thanks!

Sorry to hear about this, @"portesi". Did you try this from a different browser or a private browsing window, to see if that helps?

Hey @"Mesaboy1969", I'm sorry to hear about this. Is it possible that you're looking at a different Dropbox account, than the one the files were in? To check this, you can look through any other email accounts you might have, to see if you've received any Dropbox emails and compare the address to the one you see in your…

Hey @"ashmtl", to find the SDC folder, you'd have to locate it via the SD card and find it on your phone. Another workaround would be to plug your phone into your computer, to browse your files/folders a bit easier. However, we do appreciate your feedback about making folder navigation when saving files from Dropbox to the…

Hey @"Mauxmoney", I'm not really clear on the issue, would you mind sending us a screenshot of what you see? Just make sure to hide any personal info on the screenshot.