Hannah Dropbox Community Moderator

Not a problem, Ann, I was happy to help! If you need further info or have other questions, don't hesitate to let us know. Have a great day!

Hey @"DrGasse", sorry to see you're having this issue. Are you having issues with other things in your account as well, like sharing links, etc.? Let me know and we'll go from there.

Hey @"janieva", thanks for the nudge here and sorry to see you're having trouble. Are you also getting a 'couldn't start Dropbox' error message? If so, can you click on the blue hyperlink on the error, to see the full error log and send us a screenshot? Also, you mentioned that you're having trouble getting to your files…

Hey @"Norfolk VHF", sorry to see you're having this issue again. Do you perhaps have any security apps/extensions on your browser or generally your computer, like an antivirus, firewall, VPN etc. that might be causing this issue? If you can, please temporarily disable them and let us know what you find.

Hey @"Douglasjin", thanks for posting to the Dropbox Community today! When you use the Dropbox application on your computer, any changes you make to the Dropbox folder, will indeed sync to your account online. So, with selective sync, you can remove entire folders from your Dropbox folder, but will still be able to access…

Glad to hear that, @"AdrianaR"! If you have the ticket number for the communication, forward it here, so we can look it up in our system as well. Thanks!

Hey @"Ann W.6", thanks for reaching out to the Dropbox Community. We do offer a feature that helps you free up hard drive space, by making your files online-only. That means you'll only be able to see placeholders of your files in the Dropbox folder and you'll only be able to open them, if you're connected to the internet.…

Hey @"PStango", thanks for letting us know about this. If you take a look at the Dropbox application's bandwidth preferences, are they limited? If so, can you set them to 'no limit', to see if that helps? Keep me posted.

Hey @"MarkInTheBox", thanks for reaching out to our Community. I think the best way to go about this, would be to reorganize your files through your account on our website. That way, when you install the Dropbox app on your new Mac and sign in to your account, the new structure will sync, instead of the old one. Let me…

Hey @"kenterickson", thanks for joining our Community. Are you referring to an API app? Any additional info you can give me, would be really helpful. Thanks!

Hey @"mnp22", is it the "security & privacy" window that opens after you click on "Open Preferences"?

Hey @"enzosav", thanks for reaching out and sorry to see you're having trouble with this. Did you upgrade your account directly through our website? Or through the Dropbox app on your phone (billed through iTunes/Google Play)?

Hey @"dmgonzales" , there's no need to create a Dropbox account to access a shared link. But can you check something? If you access the link through a computer, but from a private browsing/incognito window, are you required to enter a password?

Hey @"David H.78", how are you today? Would you mind attaching the screenshot itself to your next reply here? We can't access the link you included, for security reasons. Thanks in advance!

No worries, I've just sent you an email, so we'll continue there, @"mattiaa". Thanks!

Hey @"essendondave", thanks for posting to our Community. Is it possible that your links might be banned? Are you able to create new ones for other files? Let me know and we'll go from there.

Hey @"mauricev", thanks for posting to the Dropbox Community. We appreciate your feedback about this help center article. When you hover over a file on our website, next to the "copy link" button, you should also see a share button (rectangle with an up arrow). That's the button you need to click and then you should be…

Thanks for the screenshot, @"adgorn". Have you recently changed any screen settings? Maybe zoomed it in? Also, if you control-click the Dropbox icon, are you able to access the app's preferences that way?

I'm happy to see that, Bryan! If you do come across this issue again, please let us know. Have a great rest of your day!

Hey @"eheilner", since the Dropbox folder was moved to a new location, it needs to be re-indexed. Can you please open the Dropbox folder, wait a little bit and then retry the search, to see if it works? If not, you might need to re-index the entire disk. Note: The article mentions the 'Documents' folder, but you need to…

Hey @"zio carlos", thanks for reaching out to our Community. Can you please give us some more info on what happens, when you try to pin your files to your jump lists? A couple of screenshots or a short screen recording of the situation would also definitely help. Thanks in advance!

Thanks for the update here, Bryan. Do you see a blue hyperlink on the "couldn't start Dropbox" error, taking you to a .txt file with an error log? If so, can you send us a copy or a screenshot of the error log?

I see, thanks for the additional info and screenshots, Marc. Can you try to give Dropbox full disk access on your computer, to see if that helps?

Hey @"JOfE", apologies for the delay in our response here. Can we reach out to you via email, so we can look into this internally?

Hey @"aliabdelmoaty98", thanks for reaching out to us and sorry to see you're having trouble accessing your account. I moved your post to this relevant thread. Can you check my reply here, to see if it helps?

Hey @"dodisnake", just to clarify, are you only seeing the Dropbox for S mode app running in the background in your task manager? Or does the app also open on your screen, while you're in the game? If you haven't done so already, can you restart your computer, to see if that helps?

Thanks for the screenshot! Can you try these steps, to give Dropbox full disk access, to see if that helps, please?

Thanks for that, @"spmish". Can we reach out to you via email, so we can look into this internally?

Hey @"bryangwin", sorry to see you're having this issue. Which exact version of the Dropbox app do you currently have installed? You can hover over the Dropbox icon to see this info. Can you also quit the Dropbox app and then relaunch it from your applications folder, to see if that helps? Keep me posted.

Hey @"Marc James", thanks for taking the time to post to our Community. We appreciate your feedback about the new Dropbox for macOS app. Regarding the syncing icons, can you check if the info in this article is helpful? As for the error you're getting when trying to make a file online-only, have you tried…