Hannah Dropbox Community Moderator

Hey @"Asjadsfjur", thanks for reaching out to our Community. If all the files in your Dropbox folder before the update, were synced and available in your account online, they will also be available in the new location of the Dropbox folder. You can see more info about the sync icons on your files here. After the update,…

Happy to see that this issue was resolved for you, @"peterv43". Everyone else, are you still experiencing this?

Hey @"TLK", thanks for posting your question to our Community today! If the signed document is saved to your Dropbox, you can delete it, like you would any other file in your Dropbox account. To do so, hover over the file name, click on the "..." (ellipsis) button that appears and then click "delete". Let me know if you…

Hey @"Orome", are you getting a specific error message, maybe? If so, can you please send us a screenshot?

Thanks for the update here! If you close the Dropbox app and then relaunch it from your applications folder, does that help at all? Also, please make sure you restart your computer as well, if you haven't done so already.

Thanks for that, @"LikesBooks"! Can you check if the Dropbox application on your computer has finished syncing and is 'up to date'? You can hover over the Dropbox icon, to see that. Also, which app version do you see there?

Thanks for the update, @"nrf". At this time we don't really know why this might be happening, but please do keep us updated on this, and if the issue persists, we can definitely look further into it.

Hey @"Cole99", sorry to see you're having this issue. Do you perhaps have any devices linked to that account? If not, would you be able to contact the email service provider for assistance on possibly re-enabling the address?

Hey @"Darryl M.4", thanks for reaching out to us today. We really appreciate your feedback about this and I will make sure that your comments are passed along to our team. Indeed, on the latest Dropbox for macOS update, you will no longer be able to access Vault through the Dropbox desktop app. However, you can still…

Thanks, @"kmbryant"! I actually meant the one you see when you click on the Dropbox icon, the "Dropbox for macOS is now ready" one. Does that still appear there?

I see, thanks for the update, Rebecca! If you open the Dropbox app on your iOS device, tap on "account", then on the gear icon and then on "restore purchases", does that help?

Hey @"LikesBooks", thanks for posting to the Dropbox Community today! Indeed, the new Dropbox for macOS app will install the Dropbox folder on ~/Library/CloudStorage, which will be accessible from Locations. Is this what you see on your end? Can you send me a screenshot of the alias folder, so I can check it out? Thanks in…

No worries, I just sent you an email, so we'll investigate this further. When you have a moment, please reply back to me. Thanks!

I see, thanks for checking! In that case, can we send you an email, so we can look further into this?

Hey @"Gr8sons", thanks for letting us know about this. Can you check which version of the Dropbox application you're using and what's the sync status? You can hover over the Dropbox icon in your menu bar, to see this info. Let me know and we'll go from there.

Hey @"nrf", thanks for bringing this to our attention. Do you see the same behavior while using other browsers as well? Make sure to try a private browsing window too. Let me know how it goes.

Hey @"shelshot", do you perhaps have a screenshot of her camera uploads settings from the "account" tab you can send us?

Hey @"Rebeccagceo", thanks for bringing this to our attention. Did you upgrade your account directly through our website or through the Dropbox app on your mobile device? If the second, was the payment made through iTunes or Google Play? Let me know and we'll go from there.

Hey @"Jazzee", thanks for posting to our Community today and sorry to see you're having trouble. Do you see the same behavior, if you use a different browser or a private browsing window? Let me know what you find.

Can you also check if your browser is updated to the latest version?

Hey @"BillyG", thanks for looking into this and for the additional info. Can we reach out to you via email, so we can have a look at this internally?

Hey @"ppan", thanks for clarifying this. May we send you an email, so we can look into this internally?

Hi all, Thank you for reaching out regarding this! At this time, Dropbox Engineers are aware of the issue involving receiving Error 500 alerts when attempting to view your invoices/receipts, and have released a fix to resolve this. The fix will take some time to ensure that all invoices/receipts have been updated…

Thanks for the additional info, everyone. For those who are having this issue, can you please specify which browsers you're using to access Dropbox and which specific browser version?

Hey @"spmish", sorry to jump in here! Can you just clarify which version of Nautilus you're running?

Perfect, I'm happy to see that you resolved this, Irene! If you come across any other issues, please let us know. Have a great day!

Hey @"Graeme T.1", thanks for the update here and sorry for the delay in our response. May we reach out to you via email, so we can investigate further?

Hey @"imxplorer", thanks for your patience while we were looking into this. We appreciate your feedback on this! If this feature gets added, you'll be notified. You can also click here to up-vote this and show your support. Thanks!

Hey Irene! Dropbox might not appear in your Favorites any more, but it should still appear on your sidebar, in Locations, would you mind checking?

Hey @"kb-23", thanks for reaching out to us and sorry to see you're having trouble with this. Is this a credit card charge or an iTunes/Google Play one? If it's a credit card charge, you should be able to look it up and locate the account in question, in order to cancel the subscription. Let me know how it goes and if you…