Hannah Dropbox Community Moderator

Hey @"kegloadam", thanks for the additional info. Our team is looking into this, but we don't have an ETA for you at this time. You will be updated, once we have more info on our end. Thank you!

Thanks for the update, Timo. If the location of your downloads folder changed to be in Dropbox, it does sound like you enabled the backup feature. Do you remember uninstalling the Dropbox app? Do you see a small Dropbox icon in your system tray? If you do, you should be able to follow the steps to disable backup in the…

They do, you'd just need to look up the info on the website of your router's manufacturing company.

Hey @"onebadshah", the truth is that if you don't have access to either the email or the password, there's not much we can do, really. Do you have any devices connected to that account maybe? Otherwise, we can help you cancel the subscription, if you want. If you've already reached out to our support through the form and…

Hey @"PaulaM", thanks for reaching out to the Dropbox Community again! At the moment, your can perform the following actions, when editing a PDF file in Dropbox: * Search for text * Rotate right/left * Delete a page * Move a page * Insert a page * Highlight a section/text * Add text * Sign If you'd like to see more info or…

Thanks for taking the time to post to our Community today, @"L. M.1". We really appreciate your feedback about this. I will personally make sure that your comments are passed along to our team. If you need anything else, please let us know. Have a great day!

Hey @"jlsdunn", like my colleague Jay suggested, when an account is a free Basic one, you can't really update your billing info on it. The charges seen in your screenshot appear to be from 2021, but if the account was downgraded, there wouldn't be any billing info on file for the account any more. Have you tried purchasing…

Hey @@"Erica DeChavez", I moved our thread under this one, since it's about the same issue. Would you like us to send you an email, so we can investigate this further on our end? And @"Segothic", I just sent you an email, so make sure to get back to me, when you have a chance. Thanks!

Hey @"timmm", thanks for commenting here and sorry to see you're having trouble. If I understand correctly, you've lost your 'downloads' folder. Did you previously enable our backup feature? If so, can you take a look inside your Dropbox folder to see if you can find a "PC" folder, containing your downloads folder? If it's…

Hey @"WonderingAboutThat", thanks for this info. May we reach out to you via email, so we can take a closer look into this?

Thanks for your feedback here, @"abbipress" and sorry to see you're having trouble. Can you tell me the current sync status of the app, as it appears when you hover your mouse over your Dropbox icon?

Hey @"RamiGraFX", once you click on the Dropbox icon, you'll need to click on your initials/profile pic to see the 'preferences' option. Let me know if that's not what you see on your end!

Hey @"poojajain", did this person also sign in to the Dropbox application with their account? What's the referral's status on your plan page here?

Hey @"Kenda", thanks for bringing this to our attention. I checked this on my own device, but I wasn't able to reproduce the issue. If you tap on "account", then on the gear icon and then on "clear cache", are you seeing any difference? Also, do you have at least 500MB of storage space available on your device (the device…

Hey @"Travcore", thanks for taking the time to reach out to our Community. We really appreciate your feedback about the device limit on Basic accounts. I will make sure to pass your comments along to our team. If you need anything else, please let us know. Have a great day!

Hey @"Yuliia Halkina", sorry to jump in here. It seems that IMPORTRANGE should work, even though it is not in the list of formulas. However, you'll need to make sure the master file is in your Google Drive. There are some steps in the thread that Walter linked in his response above, that should be able to help you.

No worries! Let me know what you find. And yes, team members can add passwords to shared links as well.

Hey @"becklouis", sorry to jump in here. I believe that if you add the file to a folder and then share this folder with your recipient, you should be able to accomplish what you're after. Once the folder is shared, when previewing the file, you should also be able to see activity on the file, like when it was…

Hey @"jlsdunn", sorry to see you're having this issue. Have you tried to do this from a different browser, or a private browsing window, to see if that helps?

Hey @"jbneubauer", thanks for bringing this to our attention. Can you let us know if your experience changed when you tried from a different browser? Did you get the same error? Have you also tried from an incognito window? Keep me posted.

Hey @"Erica DeChavez", thanks for reaching out to the Dropbox Community. When it comes to sharing links, there are certain traffic and bandwidth limits in place, depending on the plan you're on. Is it possible that someone on the team has reached those limits? Have you also tried reaching out to our support team about…

Hey @"jebauder", thanks for bringing this to our attention. Not sure why this would happen, and I would like to see an example of both an accessible and an inaccessible file (name), if possible. Which version of the Dropbox app are you also using? And of course, please let us know what you find, if you upload less files at…

Hey @"clk5", thanks for taking the time to post to our Community. We appreciate your feedback here about Dropbox. Generally, you don't need to have a subscription to use Dropbox. And you can always add some free bonus space, if you need some. Regarding sharing, it really depends on which method you choose to share your…

I see, thanks for checking, @"DrGasse". Can we send you an email, so we can look further into this?

Sorry for the delay here, @"likehu", we took some time to look into this for you. Can we send you an email, so we can investigate this internally?

Hey @"Builda", thanks for joining our Community. This is a bit of a tricky situation. If you had joined your friends' Dropbox Business team with your personal account and didn't choose to keep your files separate, then your files would have been added to this Business account. Have you tried logging into your account? And…

I see, thanks for the update, Janie. If you hover your mouse over the Dropbox icon in your menu bar, what's the version and sync status of the app?

No worries! Is it possible that the date/time settings are maybe wrong on the router and that's what's causing this issue?

Hey @"leandrosilva" and @"roger272", thanks for letting us know about this. I tried to reproduce this on my end, but I'm not having any issues. Can you tap on 'account', then on the gear icon, then on 'clear cache', and restart the app, to see if that helps?

Hey @"fotokeld", sorry to see you're having issues with your Dropbox space. Can you check your backups page, to see if you have any backed up files taking up your space?