Hannah Dropbox Community Moderator

Sorry to jump in here, @"WardenBrim". Can you access your files on our website as normal?

Hey @"Meladono", sorry to jump in here, but would you mind sending us a screenshot of how "Photo" appears for you?

Hey @"AnnetteES", sorry to jump in here. You wouldn't need to upgrade your own account to join someone else's Dropbox Business team. Are you getting a prompt to do so, when following the process to join the team? If so, can you please send me a screenshot of the prompt?

Hey @"LadyJessicaDarke", thanks for letting us know about this. Can you please click on the Dropbox icon in your system tray/menu bar, then on your initials/profile pic, then on "preferences", then on "backups", to see if the "Share screenshots and screen recordings using Dropbox" option is checked? Can you take…

Hey @"BDS1", sorry to see you're having trouble with this. Can you check your backups page, to see if you have any backups taking up your space?

Not a problem, Michael! If you need anything else, make sure to give us a shout. See you around the Community! 🙂

No worries, Michael! You can currently only include members of your team in the groups. But you can share the same folders with external users individually.

My apologies, Alan, I meant to type 'OS', not 'iOS', sorry for that. This appears to indeed be expected behavior for some file types. I understand where you're coming from, though, and I will pass your feedback and comments along to our team. If you need anything else, make sure to let us know.

Not a problem! The person receiving the transfer link will see the "Dropbox Transfer" name and logo at the top left corner of the page, after clicking on the transfer link, so they'll be able to tell it apart from a shared link.

While we appreciate your feedback here, @"Admin_InsightSeminars", I do see a response from our team with some further troubleshooting steps in your -now closed- #21169506 ticket. Can you take another look?

Hey @"Wordrafter", I'm not sure this behavior has to do with Dropbox. If you make a copy of the file and upload the copy instead, what do you see? You can also try to create a new document and just copy the contents over from the original, to see if that works as well.

Hey @"Erin_Margaret", the green ticks next to your files and folders mean that these files are fully synced. Please do let us know what the Adobe forum/support comes back to you with. Thanks!

Thanks for the update and the screenshots, @"Brandonrowe14". Syncing files in the Dropbox folder and using Dropbox backup, are indeed different from one another. When syncing files in the Dropbox folder, you need to manually add them in, for them to sync. With Dropbox backup, the backup is automatic, without manually…

Hey @"anniele", thanks for bringing this to our attention. Are you having this issue when using Paper on a browser? If so, can you use a different browser or a private browsing window, to see if that helps? Keep me posted.

Sorry to jump in here, @"ercortes". If you manually search for the missing files through the search bar in the 'all files' page, are you able to find anything? When was the last time you accessed these files?

Thanks for your feedback here, @"CP Chang". We will make sure to pass your comments along to our team about this feature. If you have any other questions, don't hesitate to let us know!

Hey @"vipere66", thanks for posting your question to our Community today! With shared links, there's no way to keep track of who or how many times a file was downloaded. However, you should be able to see the number of views and downloads for a file, if you share it with Dropbox transfer. Let me know if you have any…

Thanks for the screenshot here, Alan. That's strange indeed, because I'm testing this on my end and I can see both the delete and the rename options. Are you on the latest iOS and Dropbox version as well? If so, can you tap on "account", then on the gear icon and then on "clear cache", to see if that helps?

Hey @"Kooskoos", which email address did you reply to? If it's a 'no-reply' address/email, you won't get a response. Can you let me know a bit more about what you need?

Hey @"Bonker", have you updated the Dropbox app to the latest version, to see if that helps, like it did with other users?

Hey @"Tom M " , sorry to jump in here. This is actually something that's not really supported, nor do we have a process for it. It might also affect permissions etc., so we wouldn't recommend it. The best way would be to just switch them to available offline and let them sync.

Hey @"omac", sorry to see you're having trouble here. Can you send us a couple of screenshots, so we can have a visual of the issue, please? If you click on the Dropbox icon in your menu bar and then on the folder icon next to your initials/profile pic, do you see your Dropbox files there as normal?

Hey @"rymanbugs", thanks for posting to the Dropbox Community today. At the moment, there's no direct way to back up the contents of your Dropbox to your external drive. With the new Dropbox for macOS app, the Dropbox folder is saved to ~/Library/CloudStorage and cannot be moved somewhere else. If you don't have the space…

Hey @" Christian " , welcome to our Community. Would you mind sending us a screenshot of this message, so we can have a visual, please? Thanks in advance!

Hey @"Kottke", thanks for posting your question to our Community! You can see more info and clarifications about each syncing icon in this article from our Help Center. Let me know if you still have any questions.

Hey @"Alan R.4", thanks for reaching out to the Dropbox Community. Are you referring to the PDF editing feature on our website? If so, thank you for your feedback. We really appreciate you taking the time to post this and I will make sure to pass it along to our team. If you want, you can also submit your feedback…

Hey @"SamuelWakeman", thanks for taking the time to write on our Community. Can we actually send you an email, so we can look into your request internally? Let me know.

Hey @"HREP", thanks for reaching out to us. I moved your post to this relevant thread, so be sure to check it for any info that might seem helpful to you. Also, can you please give us the ticket number for your communication with our support team, so we can look into it?

Hey @"tsu_mc", thanks for reaching out to our Community. When you accept a shared folder that's shared with you with edit permissions, it gets added to your account, thus taking up space in your account as well. If you want to upload files to someone else's account, without them taking up space in yours, they can send you…

Hey @"Michael Monney", thanks for posting to our Community! With Dropbox Business you can definitely set up your sharing the way you want. You can use Groups, to share subfolders with different groups of team members and you can set things up, to share folders outside the team too. Let me know if you have any questions.