Hannah Dropbox Community Moderator

Hey @"Dan1198", thanks for posting to our Community today! There is indeed a minimum of 3 users for our team plans, however, consider them as more like "seats"; they're what we call licenses. You'd be purchasing 3 licenses, but you can absolutely use only two of them and leave the third one unoccupied. I hope this helps,…

Hey @"dpcrush2112", could it be that you used a different Android device to upgrade the account, or a different Google email?

Sorry for the delay here, @"TERRACE_87". If you open the Dropbox app, tap on "account", then on the gear icon and then you turn off the "Keep folders on top" option, does that help?

I'm afraid there's really no way to stop someone from creating an account in general, however, it sounds like you mean that people are adding themselves to the team. To be added to a team, someone needs to be invited or request access, but either way, an admin has to approve. Do you mean that they're requesting access and…

Hey @"Brandon K.3", sorry to see you're also having this issue. Would you mind sending over the ticket number from your communication with our support team, so we can look it up in our system?

Hey @"Holly Roth", thanks for posting your question today! Are you referring to just limiting the creation of Dropbox accounts? Or specifically to limiting invitations to join a Dropbox Business team? A team admin should be able to manage who can invite people to the team and how people can join the team. You can read more…

Hey @"dieselzeus", thanks for bringing this to our attention. Can you please clarify where you're having this issue? Is it on the Dropbox website or locally in your Dropbox folder? If it's the website, can you try from a different browser or a private browsing window, to see if that helps? Keep me posted.

Hey @"arnaud7", thanks for posting again. Since this is a library, we definitely wouldn't recommend this, especially with the new Dropbox for macOS app, as some libraries are no longer allowed to be synced over cloud-storage services. You can read more about the expected changes with Dropbox for macOS here. Let me know if…

Thanks for the nudge here, @"Anton Haikov" and sorry to see you're having this issue. If you haven't already, can you please restart your computer, to see if that helps? Also, if you quit the Dropbox app, are you seeing the same issue with the properties setting?

Hey @"bva974", sorry to see you're having this issue. How did you initially upgrade your account? Was it from our website (billed through credit card) or from the Dropbox app on your mobile device (billed through iTunes/Google Play)?

Hey @"Carla Moody", sorry to see you're having trouble here. If you right click on the files and choose to "make them available offline", are the gray X's replaced by green check marks and are you able to open the files?

Hey @"WoofGrrrr", sorry to see you're having this issue. Can you quit the Dropbox application, restart your computer and then restart Dropbox, to see if that helps?

Hey @"SubbaV", to make sure you don't lose any files, can you try to disable the computer backup feature first? Does that help with your space issue as well?

We really appreciate your feedback, @"Tfrancis1" and I will make sure to pass your comments along to our team. Regarding disabling backup, @"taoctiger", can you try to do it through your backups page online, to see how that works?

You can also use selective sync, which is available to all our plans, the free Basic one included.

Hey @"magleahy", yes, we do have access to your email address, and I just reached out to you, so we'll continue there. Thanks!

Thanks for the update here, @"VikingPadre". I'm glad to see that everything is okay now. If this issue returns, try to right-click on the files and choose "make available offline". That should allow you to open the files without issues. See you around the Community!

Thanks, Cody, will be looking forward to your reply!

Hey @"Basmayer", at the moment there's no way to automatically mass-create individual links to individual folders. Let me know if you have any questions.

Hey @"OMARsalama", thanks for reaching out to the Dropbox Community. You should be able to directly contact our support team about your request, through this page.

Sorry to see you're having this issue, @"Alan S". Can you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", to see if that helps. We'd also recommend uninstalling and reinstalling the app as well. Keep us updated.

Hey @"OceanElf", thanks for reaching out. I moved your post to the thread you linked, so we can keep everything together and still look into it. Are you still having this issue today? And how many files do you have in your Dropbox folder? Do they have syncing icons on them?

Hey @"kevin353", thanks for posting to our Community. What you'd like to do is account specific and it shouldn't affect any other members on your team. You'll need to go to your connected apps page, which in your own account's settings and disconnect the apps from there. If you want to manage third party apps for the…

Hey @"Michael T.10", thanks for reaching out to the Dropbox Community. From what I understand from the second folder path you provided, you have our backup feature enabled for your Documents folder. This means that your Documents folder has been moved to your Dropbox folder, thus the folder path change. Can you let me know…

Hey @"melanie1112", thanks for reaching out to the Dropbox Community! I had never tested this out myself, however, here's a list of file types that can be previewed through the Dropbox mobile app for iOS. Even though you can't preview it directly through the Dropbox app, you should be able to open it with any e-reader you…

You got it, Omar, I just reached out to you, so we'll continue over email. 🙂

Thanks @"DrAJP", you've got mail!

Thanks for the additional info! And can you also send us a screenshot of the error you're getting when trying to open the synced files?

Thanks, @"DrAJP". In that case, can we please send you an email, to investigate further?

Thanks for the update, Omar. If you want, we can send you an email, so we can help you look for the files, and see what happened. Let me know if you'd like us to do that.