Hannah Dropbox Community Moderator

Hey @"droppinguser101", I moved your post to this relevant thread with more info about the issue. Can you try these steps here, to see if they help you too?

Hey @"Gene Wayne", thanks for letting us know about this. If you quit the Dropbox app and then relaunch it, do you see any difference in behavior?

Hey @"4rt45566", are you downloading the files using the browser on your phone? If these files are stored in your Dropbox account, can you use the Dropbox mobile app, to save them to your device, to see if you get the same behavior?

Hey @"martinhawley", thanks for the nudge here. Can you give us some more info or send us some screenshots explaining the issue you're having?

Hey @"Peter M.42", I understand you're referring to the desktop app and not the website. Can you check the Dropbox application preferences, to make sure the bandwidth used is not limited?

Hey @"Victoria 494", sorry to jump in here. This message appears to be related to our external drive backup feature. Is that enabled for your team and has this member enabled it on their computer? If you turn off the feature for your team, do you still get the same message?

Hey @"dcc1717", thanks for reaching out to our Community. Indeed, file and folder paths must be less than 260 characters long, for you to be able to access/sync the files. You can see more info on this and on other file naming related info here. Let me know if you have any questions.

Hey @"KeepMeAnonymous", the article that Jay and Walter linked for you in their replies above will show you more info and screenshots on how to locate the viewer info. I hope this helps.

Not a problem, @"constantinos"! If you need anything else, make sure to give us a shout. See you around the Community!

Thanks James. I moved your post to this relevant thread. Can you take a look at the replies and solution above, to see if it helps?

Hey @"constantinos", sorry to jump in here. Dropbox and OneDrive (or any other file syncing service) do not work together. You can manually copy your files to OneDrive if you wish, but the two services won't be linked/synced to each other.

Hey @"Shirin-t", sorry to see you're having trouble. Are you getting the exact same error, when trying to start Dropbox? Would you mind sending us a screenshot of the error log?

Hey @"jamesatkins", thanks for bringing this to our attention. It's not actually possible or supported to go back to a previous version of the Dropbox app, but we do appreciate your feedback. What's the app's current syncing status, if you hover over the Dropbox icon? Let me know and we'll go from there.

Hey @"AndyT81", sorry to see you're also having this issue. I just sent you an email, so we'll continue there.

Hey @"yulianwardhana", thanks for reaching out to the Dropbox Community. At the moment it's possible to link a personal Dropbox account with a Dropbox Business team account, for both to be accessible using the Dropbox application. If you want, you can up-vote this relevant idea, to show your support. Let me know if you…

Hey @"FredH0725", thanks for posting to our Community. At the moment, Dropbox doesn't have a way of detecting duplicate files. If you have duplicate files in your account, you can manually search for them through the search bar in your All files page, in order to delete them. I hope this clarifies things, but let me know…

Hey @"Dr-PC", are you able to see the folder in question in your events page?

Thanks for getting back to me, @"sturdy". I understand your frustration, so let's see if we can manually revert the locations of your desktop folders. Please follow these steps: 1) Firstly, check that computer backup has been disabled successfully for each folder. * Go to Finder. In the top bar, click Go —> Home. * If you…

Thanks for the ticket number, @"ae1m". I can see that you're already in contact with our team, so I've passed your comments along to that communication and raised the priority on my end. Please keep an eye out on the email chain, and you will have a reply from them very soon.

Hey @"mohamad alhindi", I just sent you an email, so we can look into your issue internally. And @"clairegardens", I can see that my colleague Walter sent you an email about your issue the other day, which was sent to our specialists. Have you taken a look at the email, to see the info they provided?

Hey @"ae1m", like @"Rich" mentioned, if you have the ticket number for your communication, please pass it along to us, so we can locate it in our system.

Hey @"Dave4443", sorry to jump in here. I'm afraid that this is not currently possible with Dropbox. A workaround would be to sync your files using the Dropbox desktop app. The app will sync the files in your account to a folder named 'Dropbox' on your hard drive, and nothing will be zipped. And you can use selective sync…

Thanks for the screenshot! Have your display settings been changed recently? Did you zoom the screen in perhaps? If you change it back to the default settings, what do you see?

Hey @"AbimaelMedina", thanks for joining our Community. This has probably happened, because the website is trying to avoid abuse. Can you try connecting to a different network/connection, to see if that helps? Keep me posted.

Hey @"Shelbs", sorry to see you're having this issue. Is it possible that the files you mention, have any of these characters in their names? If so, can you remove the characters, to see if they sync?

Hey @"JMwambala", thanks for letting us know about this. Is your screen zoomed in by any chance? Can you please send us a screenshot of how the window appears for you?

Hey @"Stuck2", I just sent you an email, so we can continue there. Thanks!

Hey @"Mika2", thanks for replying here. Jay had previously asked you if you'd like us to send you an email, so we can investigate this further. Is the @"Rubydel" account yours as well? And if so, which account is having this issue? The one connected to the @"Mika2" or the @"Rubydel" profile?

Could it be possible that you have more than 3 devices linked to your account and that's why it's not allowing you to sign in? You can see your connected devices here.

No worries! 🙂 Would you be sharing the file itself (through the 'share' option and typing in the email address of the recipient) or a shared link to the file?