Hannah Dropbox Community Moderator

Hey @"rsv869", welcome to the Dropbox Community. Not really sure how that might have happened, if I'm honest, as Dropbox doesn't have a feature that would allow this. Can you perhaps clear your browser's cache, to see if that helps? Let me know what you find.

Hey @"Nickybubbles", thanks for bringing this to our attention. How did you initially upgrade your account? Was it directly from our website (billed through a credit card/PayPal) or from the Dropbox mobile app (billed through iTunes/Google Play)? And which exact platforms are you getting charges on? Let me know and we'll…

Sorry to jump in here as well, @"Lawjamesq". Can you please confirm that you've followed these steps? And once you do, does it help at all? Also, you should be able to send us a screenshot, by clicking on the camera icon right above the reply box, after clicking on "reply".

Hey @"Omar N.4", thanks for bringing this to our attention. Have you searched your Dropbox account online for these files? Do you see anything related to those files in your deleted files page or your events page? Let me know what you find.

Hey @"acadianlifepromo", sorry to see you're having trouble with this. If you previously started a trial, it would make sense that it appears in your billing page. However, if your plan page shows that you're on a Basic plan, you probably cancelled it already. How did you initially start the trial? Directly through our…

Hey @"Lisa sinclair", thanks for reaching out to the Dropbox Community. You should be able to send multiple documents for signature, if you're signed in to a Dropbox Sign account. Through the Dropbox website you can only send one document at a time. As for the links in your documents, can you let me know a bit more? Do…

Thanks for your feedback here, @"emjay2". Since your case was sent to our experts, you can definitely discuss all of this with them, so they can assist you in resolving these issues. If you have any other questions, just let us know.

Not a problem! I just emailed you, so we'll continue there. Thanks!

Hey @"yoriss67", thanks for reaching out to the Dropbox Community. It looks like you enabled our backup feature on your computer. Have you searched your entire file explorer for the files that you're missing? Do you perhaps see them in your backups page here? Let me know what you find.

Hey @"lesmezei", thanks for reaching out to us. I moved your comment to a thread of its own, since it seems to be different than the one you originally posted it in. Are you only having this issue with photos in your Dropbox folder? And is it just photos or other files as well? What's the sync status and version of the…

Thanks, @"mrylander"! I just sent you an email, so I'll see you there. 🙂

Thanks for the update here, Sonya! I'm glad to see that you were able to figure this out. If you need anything else, don't hesitate to let us know. Have a great weekend!

Hey @"Gverm92", thanks for bringing this to our attention. Can you open the Dropbox app, and try to restore your purchases by following these steps? Let me know how it goes.

Hey @"brunovieira", I was just on the other post you commented, so make sure to check that out. Here's an article about the ways to get some extra space in your account. I hope this helps!

Hey @"brunovieira", sorry to see you're having trouble. Can we send you an email, so we can look into this?

Sorry to jump in here, @"Lighting Dogo". Can you please send us a screenshot of the error you're getting? Also, what's your drive's file system? And lastly, please hover your mouse over the Dropbox icon and let us know the sync status and version of the Dropbox app. Thanks!

Hey @"UnhappyClient", thanks for your reply. The support options you have available, depend on the plan you have, but hopefully, we can get to the bottom of this here. Can you please clarify how you moved/copied the files? Did you move this "My Dropbox Move" folder into your local Dropbox folder or did you drag and drop it…

Thanks, @"aristeidist"! Can you please check if you can enable backup from the backup page in your account online?

Thanks for the additional info and the screenshots, @"mrylander". Can we perhaps send you an email, so we can look further into this?

Hey @"selkie19", thanks for the update here! I'm glad to see that your issue seems to be resolved, but do let us know if you come across any other issues. And thanks for checking as well, @"EagleG". Would you mind letting us know the version of the Dropbox app that you have installed? You can hover over the Dropbox icon…

Hey @"sonyat23", thanks for reaching out to our Community. It sounds like you might be paying for a different Dropbox account. Are these payments credit card ones? Or through iTunes/Google Play? If they are credit card ones, please use our lookup tool, to see which email address is associated with the account you're paying…

Hey @"bobfaucher", thanks for letting us know about this. Can you check your backups page, to see if you have any backups taking up your space? You should be able to see the same there as well, @"g4bsamurai"!

Hey @"Guilherme_Maito", sorry to see you're having this issue. Can you confirm that you tried to delete your backup files from the backups page online and are unable to? If so, can we send you an email, so we can look into this?

Hey @"DS15", like Mark mentioned, there is a limitation to how long a file or folder path can be. If you move the files somewhere higher in the folder hierarchy, you should be able to rename it. For more info on naming files, you can see this article.

Hey @"JB2023", before we send you an email, can you please open the Dropbox app, go to the Home tab, tap on the bell icon, then on the "..." (ellipsis) button at the top right corner and then on "mark all as read", to see if that works?

Hey @"rmatdrop", sorry to see you're still having trouble with this. The thing here is that you're already in contact with the team that specializes in these kinds of issues, so there's not much more we can suggest on our end. I would definitely advise you to respond to Tony, though, and explain to them what the issue is…

Thanks for the update and the screenshots, @"mrylander". If you haven't already, can you please restart your computer? Also, please make sure that no other apps are running at the time you try to disable backup and let us know if the issue persists.

Thanks for trying, @"Miguelito67". Can we send you an email, so we can look further into this issue?

Hey @"sissomi", sorry to jump in here. Can you double-check your account settings here, to make sure that your new email address is what appears there? If you open a different browser or a private browsing window and try to login using your old email, what do you see?

Hey @"glennbroadway", let me jump in here, to see what we can find out about this situation. Right now, if you contact the admin of the team and ask them to check the "members" tab in their admin console, are they able to see you as a member of the team? And under which email address? Please ask them to check both the…