Hannah Dropbox Community Moderator

Thanks for your reply, Sarah, but since you already tried support, can you send me the ticket number for your communication, so I can look it up?

Hey @"Cody_P", just to confirm, are syncing icons missing from all the files in your Dropbox folder? If you right/control click a file and choose "make available offline" or "make online-only", do you see any change? Also, what's the sync status of your Dropbox app and which version do you have installed? You can see this…

Hey @"FemmeFromage" and @"DrAJP", are you still having issues after rebuilding the Spotlight index? Is your computer also on the latest version of macOS?

Hey @"Sarahmnt1", sorry to hear about this! Have you tried reaching out to our support team directly, since you're now on a paid subscription? They should be able to assist you further, but if you have any issues, please let us know.

Hey @"blake03", thanks for posting your question to the Dropbox Community! At the moment, shared links can only be created on a user level and can only be user-specific. I will, however, pass your feedback along to our team about this. If you have any other questions, please let us know!

Hey @"JB2023", can you check your emails again? Megan has already reached out to you, so you should be seeing an email from her. You can also check your spam/junk folder in case it went there.

Hey @"Mr Handsome", have you had a chance to look at Jay's question above?

Thanks for the additional info again, @"THHigh". I'm still not 100% sure that this issue is related to Dropbox. If you haven't already, can you also uninstall both the Excel app and the Dropbox app, restart your device and then reinstall them, to see if that helps? Before you uninstall Dropbox, if you're on a Basic free…

Thanks, @"NermineS", I just sent you an email, so we can continue investigating there.

I do understand where you're coming from, @"emendelson". The updated Dropbox for macOS app experience was developed to adhere to the requirement as set out by Apple and to ensure the best possible experience for our Mac users long into the future. That being said, Dropbox support for macOS continues to develop and improve,…

Would you mind sending us a screenshot of the error message, @"Enrico62"? Can you also, uninstall Dropbox and the Excel app, restart your device and reinstall them, to see if that helps? Just keep in mind, that if you're on a free Basic account and you have more than 3 devices linked to your account, if you uninstall and…

Sorry to jump in here, anonymous. Depending on someone's plan, there are limits when sharing links, that have to do with traffic on the links, downloads per day, etc. Could it be possible that this is the issue your client is having?

Hey @"dpcrush2112", thanks for reaching out to us and sorry to see you're having trouble cancelling your subscription. Did you initially upgrade directly through our website or perhaps through the Dropbox mobile app (billed through iTunes/Google Play)? Let me know and we'll go from there.

Hey @"emendelson", thanks for taking the time to post to our Community. We appreciate your feedback about the Dropbox desktop app here and I'm glad to see that your issue was resolved after performing an advanced reinstall of the app. I will make sure your comments are passed along to the appropriate people. If you need…

Hey @"neamtuumarius", sorry to hear about this. Did you upgrade directly through our website or through the Dropbox app on your mobile device (billed through iTunes/Google Play)?

Hey @"Dragon Personal Management", thanks for taking the time to post today. Your feedback about moving the Paper documents is definitely valuable. I will make sure to pass your comments along to our developers. If you have any other questions, please let us know.

Thanks for the update here, Steve. Deleting the folders will definitely free up your Dropbox space, but I would first make sure that you download a copy of them, before deleting them, just to make sure you don't lose any files.

Hey @"DrAJP", what you're describing does sound like expected after the update of the Dropbox app to the new Dropbox for macOS version. You can read more about that here. As for the search function are you referring to Spotlight? If so, can you follow these steps, to see if they help? * Open the Dropbox folder in Finder,…

Thanks for the update and the screenshots, @"THHigh". Are you having this issue only with specific files or all your MS Office files? Are the files currently in a shared or in a private folder in Dropbox? And if you open the Dropbox app and tap on the (+) icon, are you able to upload the files that way?

Hey @"mvcycleart", I moved your post to this relevant thread. Can you check out this article, to see if any of the info here is helpful?

Hey @"oconnorboston", regarding the website, are you referring to the Photos tab or the All files page? And do you see the same on any browser?

Hey @"Deek", thanks for reaching out to our Community. Before we answer your questions, would you mind giving us some more info, so we can make sure that we provide all the correct info on our end? Which version of the Dropbox app do you currently have installed and what's the sync status of the app at the moment? You can…

Hey @"TW92", thanks for posting to our Community! It sounds like the last time you invited them, you invited them to join the Dropbox Business team instead of the folder. You'll need to follow the steps in this article, to share the folder with them, and as long as they have enough space in their account, they'll be able…

Hey @"steve G", thanks for reaching out and sorry to see you're having trouble with this. During the process of disabling backup you should have been asked, if you want your files to remain in Dropbox or return to your Mac. However, can you check your backups page here, to see if your backup appears as disabled? Let me…

Hey @"FrenchTeacher06", thanks for posting to the Dropbox Community today. At the moment, there's no way to edit a video file to remove the subtitles; Dropbox doesn't have such a feature. We appreciate your feedback though and I will pass your comments to our team. If you have any questions, do let me know!

Hey @"dmathes", I completely understand where you're coming from. However, I do see that our team is currently still working on your case, so once they have more info or steps for you, they'll get back to you on that email chain. If you have any other questions, please let us know.

Hey @"THigh", thanks for bringing this to our attention. Would you mind describing the exact steps you follow until you get to the point of the error message? Which Android OS version are you running and which version of the Dropbox app do you have installed? Any additional info would also be really helpful. Thanks in…

Thanks for this additional info, @"sissomi". Can we send you an email, to the address you have here on the Community, so we can look into this a bit more closely?

Thanks for the screenshot, @"Dormody". So, from what I can understand, the page opens, but the video just doesn't load. Can you copy the link and then paste it and open using a different browser, to see if you get the same behavior, please?

Thanks for checking @"JB2023" and sorry to see you're also having this issue, @"D M.6". Can we now send you both an email, to investigate?