Hannah Dropbox Community Moderator

Hey @"EmmaRoseR", thanks for your reply. I removed your links here to avoid unnecessary traffic in your account. And I'm afraid that if you're billed through Google Play, you can only have a monthly billing schedule. If you wish to be billed annually, you'd need to cancel your subscription, allow your account to…

Hey @"lorena d", thanks for the update on this. Did you try to refresh the page afterwards, to see if that helps? If not, make sure to also try to permanently delete your files using a different browser or a private browsing window as well. Let me know how it goes!

Hey @"jtad", thanks for bringing this to our attention. To access the live chat option, you'll need to have a paid individual subscription or to be an admin of a Dropbox Business team. The rest of your support options are available here. As for the issue you're having, can you first hover your mouse over the Dropbox icon…

Hey @"aihand", thanks for posting your questions to the Dropbox Community. Just to clarify, when you chose to export the files from Google Drive and chose the "delete files from the source after upload", this is an action taken by Google Drive and not Dropbox. Any files that have successfully been uploaded to your Dropbox,…

Hey @"Vrdenton", thanks for reaching out to our Community. I moved your post to this thread, which is relevant to your issue and has some info on what you can do. Basically, since shared folders take up your own space as well, your boss could send you a "can view" link instead. This will allow you to access and download…

Hey @"Gallatin", thanks for reaching out today! Are you perhaps opening the link, while logged in to your account? This wouldn't require you to enter the password. Can you open it from a different browser or a private browsing window instead, to see how that goes? Keep me posted.

Thanks for the update here, Nick! If you switch the files from online-only, to available offline, are you able to see the correct file sizes?

Hey @"Connie M.4", can you send us a screenshot of the options you when you follow the steps in the article that Rich linked in his reply? Just make sure you hide any personal info, like file names etc.

Hey @"Daveb5", can you let us know a bit more about why the files aren't opening? Are you getting some kind of error message? If you can send us a screenshot, that would be really helpful. Thanks in advance for any additional info!

Hey @"Toonbox", do you see your deleted files in your deleted files page, so that you can restore them from there?

Thanks for the ticket number, @"blac0177"! I was able to locate the communication and I can see that one of our agents has already contacted you. If you need anything else, please let us know.

Happy to hear that, @"hekeha"! If you need anything else, don't hesitate to let us know. Have a great day!

Not a problem, @"dpcrush2112", I'm glad to see you were able to figure it out! If you need anything else, please let us know. Have a great week ahead!

Hey @"dmc013", if you're still having problems submitting a help request after Rich's suggestions, please let us know, so we can send you an email on our end.

Hey @"Relaxalot", thanks for bringing this to our attention. Are you also getting a "couldn't start Dropbox" error pop-up on your screen when you try to open Dropbox? Have you received a notification to update your Dropbox to the new Dropbox for macOS version? If not, which version of the app are you using? You can hover…

Thanks for the update here. I went ahead and passed your feedback about this along to our team. If you need anything else, please let us know.

Hey @"clairethayers", and @"Jay Nazar", can we send you an email, so we can look into this internally?

Hey @"MKendle", thanks for reaching out to our Community. Generally, if you don't have access to the email address, there's not much we can do to help you regain access to the Dropbox account linked to it. Is it possible that you might have any devices linked to that account, that might have received the 6 digit code…

Hey @"idislikenotification", thanks for letting us know about this. We appreciate your feedback here and I will make sure to pass your comments along to our team. Some promotional emails cannot be disabled from your account settings, however, do you see an "unsubscribe" option at the bottom of this email? If so, you can…

Hey @"angusm", thanks for bringing this to our attention. Can you please let us know which email address this email came from? Is the address one of the official Dropbox ones? Keep me posted.

That's great to hear, Peter, and I was happy to help! If you need anything else, let us know. Have a great week ahead! 🙂

Hey @"SBabiche", thanks for joining our Community! To edit an Office file through the Dropbox app, firstly you'll need to also install the appropriate Office app, in this case the Excel app. Once that's installed, open the file from the Dropbox app and tap on the "open with" button (the square with an arrow right below the…

Hey @"Johnson S.", thanks for posting and happy Monday! Have you taken a look at our Help Center article with info and steps on how to use our automations feature? Let me know how it goes.

Hey @"Nick_S", thanks for reaching out to us. Can you let me know which version of the Dropbox app you have installed and what the sync status currently is? You can hover over the Dropbox icon, to see this info. Also, what kind of icons do the files in your Dropbox folder have next to them? Cloud icons? Let me know and…

Hey @"peteratdrome", thanks for reaching out to us. Since your Dropbox folder is now in ~/Library/CloudStorage, there are some things you need to know about this version of the Dropbox app. Specifically, when it comes to some third party apps, might need to be allowed access as seen here, so that you can use them properly.…

Would you mind attaching the screenshots instead? You can click on the "reply" button and right above the reply box, there should be a camera icon that will allow you to attach them to your next reply.

Hey @"Pippo123", to attach a screenshot to your next reply here, click on the "reply" button and right above the reply box, you should be able to see a camera icon that will allow you to attach it.

Hey @"hekeha", just to clarify, sharing a folder doesn't really count as a referral. If your brother created an account without using the referral invitation, there's really not much we can do. If you follow the steps to send a referral on dropbox.com and choose the "copy link" option instead, can your brother sign up…

Hey @"Tom S.18", do you mean that our backup feature was enabled and your desktop files got uploaded to Dropbox? Are those the files you're looking for? If you take a look at your backups page, are you able to locate them?

Hey @"Moslaz", thanks for reaching out to us about this. Are you trying to opt in for the free trial through our website or the app on your phone? Can you send me a screenshot of what you see when you try to opt in for the trial? Just make sure you hide any personal info on the screenshot. Thanks in advance!