Hannah Dropbox Community Moderator

Hey @"Moslaz", thanks for reaching out to us about this. Are you trying to opt in for the free trial through our website or the app on your phone? Can you send me a screenshot of what you see when you try to opt in for the trial? Just make sure you hide any personal info on the screenshot. Thanks in advance!

Thanks for the update here! Does clearing the cache of the Dropbox app help with this? You can do so, by tapping on 'account', then on the gear icon and then on 'clear cache'.

Hey @"MikVest", thanks for bringing this to our attention. Are you previewing the files using the Dropbox app? If you use the 'open with' option and open the files with the PowerPoint app, do you see the same behavior? How about saving the file to your device and opening it locally? Let me know and we'll go from there.

Hey @"AZ13", thanks for reaching out and sorry to see you're having trouble accessing your account. The issue is that without access to the email address associated with the account, there's no way to verify ownership of the account. Is it possible to reach out to the email service provider, to ask them to re-enable the…

Hey @"hekeha", thanks for posting to our Community. Can you please let me know what you were trying to do with this inivitation? Was this a referral, so you can gain extra space? Or perhaps an invitation to a shared folder? Let me know and we'll go from there.

When this issue appears, @"FixMyRun", what does your plan tab report? Does it show enough free space? Does the message only appear when you plug your camera in to your computer? And does your Dropbox account have enough space for all the photos/videos in your camera?

Thanks for keeping me updated on this, Debby. I will suggest an alternative here, so please let me know if it helps. You'll need to follow these steps: * Make sure all your files are available in your account online. * Quit the Dropbox app. * Manually reset your desktop folders location, by following the steps here. *…

Thanks for the update here, Rachel. I understand your confusion, so let's see what we can find out about this. Are the files that appear to be getting downloaded usually set to "online-only"? If so, is it possible that any third party apps are trying to access those files? E.g. an antivirus, other backup services, or other…

Hmm, if the email address that the admin was using for their account is under a business domain that you use for the company, perhaps the company IT can gain access to the email and that would help you gain access to the Dropbox account. If not, I'd suggest you contact our support team directly, to see if there's something…

If you're using the Dropbox desktop application, you should have a folder named Dropbox in your file explorer. Are you able to locate and open the file from that folder?

Hey @"TexAK", if your desktop files are within your Dropbox folder, are you able to just try and move some of the files back to your Desktop, to see if that helps?

Thanks for the update, @"BeeLighting". Is there a way to contact the current team admin? If so, you can let them know that they can make someone else on your team an admin by following the steps below: 1. Log in to https://www.dropbox.com/team/admin 2. Click the gear to the right of the member you'd like to turn into an…

Hey @"Debkny", would you mind trying to disable backup through the Dropbox application preferences, by following these steps? Make sure to choose the option to "Keep content in folders on this Mac" (or let us know if it doesn't allow you to). Also, if you go to the Home folder via Finder, are you able to see the…

Hey @"David Sparks", to see this info, you'll need to hover your mouse over the Dropbox icon in your system tray, at the bottom of your screen. I hope this helps!

Hey @"BeeLighting", welcome aboard the Dropbox Community! Can you give me some more info on the situation, like has the admin already left the team? Were they the only team admin? And do you have access to their login credentials? Because only a team admin can make someone else an admin of the team. You can see more info…

Sorry to see you're having this issue, @"Ray1986". Can you let me know if you've tried to do this through a private browsing (Incognito) window as well, or from a different browser, to see if that helps?

Hey @"reggoboy", sorry to see you're having trouble with this. Can you please give us the ticket number for your communication with our support team, so we can look it up in our system?

Hey @"CPDev", thanks for bringing this to our attention. It's a strange issue indeed; can you quit the Dropbox app and restart it to see if that helps? If that doesn't help and if you haven't already, can you also restart your computer? Let me know how it goes.

Hey @"eduardbekker", thanks for posting to the Dropbox Community today. I do understand where you're coming from and we really appreciate your feedback here. Unfortunately, as of June 2023, the Dropbox desktop app will no longer work on any Mac device running macOS 10.12 or older. You can take a look at this article for…

Hey @"banbikas", if you click on the Dropbox icon in your menu bar, then on your initials/profile pic and then on "view sync issues", what do you see?

Hey @"TV_brad", are these files in a private or a shared folder?

Hej @"Putte1957", kan vi sende dig en e-mail, så vi kan undersøge dette privat? ------- Hey @"Putte1957", can we send you an email, so we can investigate this privately?

Thanks for the screenshot, @"dieselzeus". Is this file saved to your Dropbox account? If so, can you navigate to the file using the Dropbox folder and see if you can open it from there?

Hey @"Racquels", sorry to jump in here and thanks for the screenshot! What this notification means is that these files that you're backing up to Dropbox are getting downloaded to your computer. Since you're using the Dropbox application on this computer, any files that you add to your account from other devices or…

Sorry, @"TERRACE_87", did you mean off? If it's on, can you turn it off?

Hey @"Andy Johnn", thanks for posting here! With Dropbox Business Advanced plans, admins have the option to "sign in as user", which allows them to sign in to a member's account. They can indeed access and delete files, if they want. You can read more about the feature here.

Hey @"Dan1198", thanks for posting to our Community today! There is indeed a minimum of 3 users for our team plans, however, consider them as more like "seats"; they're what we call licenses. You'd be purchasing 3 licenses, but you can absolutely use only two of them and leave the third one unoccupied. I hope this helps,…

Hey @"dpcrush2112", could it be that you used a different Android device to upgrade the account, or a different Google email?

Sorry for the delay here, @"TERRACE_87". If you open the Dropbox app, tap on "account", then on the gear icon and then you turn off the "Keep folders on top" option, does that help?

I'm afraid there's really no way to stop someone from creating an account in general, however, it sounds like you mean that people are adding themselves to the team. To be added to a team, someone needs to be invited or request access, but either way, an admin has to approve. Do you mean that they're requesting access and…