Hannah Dropbox Community Moderator

Hey @"djrocks66", apologies for the delay here, can you please follow these steps, to see if they help? - Save any files that you have open and close any applications - Click on the Apple icon in the top left of your screen - Click on "force quit" - Relaunch the Finder

Thanks for the update here, @"karkness". Are you on the most recent version of both your iOS/iPap OS and the Dropbox app on your devices? If not, can you try updating them, to see if that helps?

I see, thanks, Steve. Are these links to files that are currently set to online-only or available offline? If they're online-only, can you change them to available offline, to see if that makes a difference?

Hey @"todt", sorry to jump in here. Generally, when the word "conflict" is appended to a file name, it means that the file is being edited by two devices at the same time. You can see more info about the conflicted copies here. However, it's strange that the entire file name changes. Do you see anything related to this in…

Hey @"karkness", thanks for bringing this to our attention. Are you having this issue on both your iPad and your iPhone? And did it start at the same time for both devices? Can you tap on "account", then on the gear icon, then on "clear cache" and then restart Dropbox, to see if that helps? Keep me posted.

Thanks for the clarification, @"cloudres"! This is still something that is controlled by your OS settings (if it can actually be changed). There's no setting on Dropbox that would allow you to change the size of the preview. Have you looked into your OS settings, to see if you can change it?

Sorry to jump in here, @"SteveBraff". How were the hyperlinks created? Are they Dropbox shared links? If, as a test, you replace a hyperlink with the link to the location of the file in your local Dropbox folder, does that help?

Thanks! Just sent you an email, so we'll continue there. 🙂

Hey @"ianmh", thanks for your post. Does this icon take you to your Dropbox folder, when clicked on? If so, that's actually the normal behavior of the Dropbox app and it can't be disabled through Dropbox. Perhaps there's a way to hide the icon through your OS settings. Let me know how it goes.

Hey @"danclarkis", thanks for the update. Can we send you an email, so we can investigate this further?

Hey @"Marina Matic", thanks for the screenshot. Actually, the moment that you joined the Family plan, your Professional trial was automatically cancelled. You should be able to check the personal subscription history here. I hope this helps!

Sorry to jump in here, @"BG Mahesh". If you don't really care about backing up the computer files on your new machine and only want your Dropbox files to be available on it, Dropbox-wise, you can simply install the Dropbox app on the new machine, sign into your account and the app itself will sync your files; no migration…

Ciao @"Gianluca-72", grazie per aver postato nella nostra Community. Poiché il nostro abbonamento Plus è un prodotto per uso personale piuttosto che un prodotto aziendale, non è possibile aggiungere un numero di partita IVA sulla fattura. Tuttavia, come soluzione alternativa, puoi aggiungere il tuo numero di partita IVA,…

Thanks for the update, Sarah. Can I send you an email, so we can look into this internally?

Hey @"gc3", are you able to find this file in your Dropbox folder? If so, can you move it out of the Dropbox folder, to see if that helps? Also, what you see when you hover your mouse over the Dropbox icon in your system tray/menu bar?

Is that what you saw after trying from a different browser, @"areiss954"? Can you also try to clear your browser's cache, to see if that helps? 

This is quite a strange issue, if I'm honest. You mentioned in your initial post that you can see the list of files on your iPad, but cannot access them; why is that? Are you able to access and open them through the Dropbox app?

Hey @"lisajanel", thanks for reaching out to the us today. Can you please send us a screenshot of the warning that you got and also a screenshot of what your plan page is reporting, so we can look into this? Thanks in advance!

Hey @"1Biscuit", welcome to the Dropbox Community! When a file gets copied, it's actually considered as a brand new file. That's why the tags don't transfer along with it. We appreciate your feedback, however, and I will make sure that it's passed along to our team. If you have any other questions, let us know!

Hey @"Sarah carrier ", thanks for reaching out to the Dropbox Community. If you use the tool that Rich mentioned and you find that it's an account you cannot access, please let us know, so we can assist you in cancelling it.

Hey @"admin_comm", thanks for posting here! Adding files from Google Drive to Dropbox is actually already possible on our individual accounts. There's an option to do this, by clicking the "..." (ellipsis) button at the top of the screen in your All files page (next to the Organize button). This is currently not possible…

Thanks for the update here, @"menaralf". If you click on your initials on both the website and the desktop app (after clicking on the Dropbox icon), do you see that both of them are signed in to the same Dropbox account?

Hey @"_adamdunbar", thanks for the nudge here. Can you please let us know, which version of the Dropbox app you're running and what the sync status is? You can hover over the Dropbox icon in your system tray/menu bar, to see this info. Also, does your backup appear to be correct in your backups page online?

Thanks for the update here, Ben, and apologies for the delay. Can we reach out to you via email, so we can look into this internally a bit more?

Hey @"khkannisto", thanks for joining the Dropbox Community! The best way to go about this is to add your files in batches, as you were planning, and once each batch has finished syncing, switch it to online-only, to free up the space. When you add files to the Dropbox folder, they'll initially need to take up space, in…

Hey @"cloudres", thanks for posting to our Community. Since the Dropbox folder is just another folder on your computer (just with syncing abilities), this is a setting you should be able to change through your OS. You can see how to do this on a Mac computer here. I hope this helps, but let me know if you need anything…

Hey @"wellenreitr", thanks for bringing this to our attention. Since you're on the beta version of the Dropbox application, can you switch to the stable one, to see if that helps? To do so, turn off the "early releases" option in your account settings and then reinstall the app. Let me know how it goes.

Hey @"Fgrat", are you having the same issue with the same notification about updating the Dropbox app to the Dropbox for macOS version? If so, does the issue persist after following the steps to update the app?

Hey @"menaralf", can you let us know where you saw that your Dropbox is full? Did you get some kind of email, or a pop-up notification? A screenshot would also be helpful.

Hey @"kw9", can you please double-check these devices, to make sure they're all linked to the same Dropbox account?