Hannah Dropbox Community Moderator

Thanks @"Xiangliang", for the screenshot and sorry to jump in here. The triple backtick (aka fenced code-blocks) isn't a standard markdown extension. Paper isn't a markdown editor per se, and at this time, exporting a Paper doc converts fenced code blocks to four-space. I hope this helps.

Hey @"Steph333", thanks for bringing this to our attention. Are you seeing the option to convert an .mp4 file into an .m4a one? Would you mind sending us a screenshot showing this option? Also, how large is the file in question? Is it larger than 100 MB? Let me know and we'll go from there.

Hey @"Rich14", thanks for bringing this to our attention. Can you send us a screenshot of what you see in the plan tab of your account settings? Also, what do you see, when you go to your backups page online? Keep me posted.

Hey @"carldagostino", I moved your post to this relevant thread. Make sure to check Jay's reply that has some info on your query and if you have any questions, please let us know.

Hey @"alessandra_1897", thanks for bringing this to our attention. If you manually sign in, using your Dropbox credentials, are you getting the same error message? Have you tried uninstalling the Dropbox application, restarting your computer and then reinstalling it, to see if that helps? Let me know and we'll go from…

Thanks for that, @"toemaytoe". While on the properties window, if you click on the lock icon at the bottom right of the window, are you able to change the permissions of the folder? Note that you'll be prompted to sign in, but the credentials you'll need to enter, are the ones for your computer profile, not your Dropbox…

Hey @"leandrosilva", thanks for the screenshots and the additional info. Do you know how many files you have in your Dropbox folder at the moment? Could they be more than 300K? If so, can you please remove some folders through the selective sync settings, to see if that helps?

Thanks for your feedback here, @"raffishtenant", I hope you had a good weekend. What is the sync status of the app now? Did it continue syncing your files? If not, can you select the folders in the Dropbox folder and choose to make them available offline that way, to see if it works?

Hey @"Jacob7878", thanks for reaching out to the Dropbox Community. To control which specific folders get synced to a computer linked to your Dropbox account, you can use selective sync. Selective sync allows you to remove entire folders from you Dropbox folder, and it's computer specific, so you can have different folders…

I see. Strange, indeed. If you now add the Camera Uploads folder back through the selective sync settings and plug your phone in again, what happens?

Would you mind sending us a screenshot of that message, @"Aviv3"? As for what you said about the path, do you mean that your files are actually in their right place? Had you perhaps already disabled backup, then?

That sounds great, @"raffishtenant", I appreciate it! We'll wait for your update and in the meantime, if you need anything else, please let us know.

Thanks for getting back to me, Daniel! Hmm, this is quite tricky, to be honest. Do you see the newly imported photos in the Camera Uploads folder in your account online? Or do you perhaps see a new Camera Uploads folder created in your Dropbox folder? Yes, please let me know what happened after you restarted. Thanks!

Thanks for the screenshots, @"tranvu". Just to be clear, are you using the Dropbox API in order to embed the preview of the file to your website, or are you possibly trying to force a shared link to preview?

Hey @"Cosmotic", thanks for your post today. While you can postpone the update of the Dropbox application to the new Dropbox for macOS version, I'm afraid you'll have to do it at some point, otherwise the application won't work properly after a while. That's why the notification keeps coming back, however, we appreciate…

Thanks for trying, @"toemaytoe". Can you cmd+click the folder and send us a screenshot of the properties, please? Also, have you tried to delete the folder, while the Dropbox app is not running? You close the app, by following these steps.

Thanks for the additional info here. Just a couple more things I'd like to ask you, @"banbikas", can you quit the Dropbox app and then try to run the commands, to see if that helps? Let us know if you still can't remove the folder.

Hey @"Aviv3", let's see what we can find out about this. Do you remember disabling the backup feature on this computer? If not, and the Dropbox icon in your system tray shows that the app is "up to date", can you follow the steps in the article above to disable it, and choose to keep your content on your PC, to see if that…

Hey @"Briskola", thanks for reaching out to the Dropbox Community today. We appreciate your feedback on this a lot and I do understand where you're coming from. Since for this update all your files need to be re-synced, depending on the number of files you have, this process might indeed take a while to finish. I would…

Hey @"danieliversen", thanks for bringing your issue to our attention. What is the current sync status and version of the Dropbox app on your computer? Please hover over your Dropbox icon to see this info. Let me know and we'll go from there.

Sorry to jump in here, @"raffishtenant". One of the expected changes of the new Dropbox for macOS app is that files synced down to the computer from other devices or the website, will sync as online-only by default. This also includes folders that you removed and then added back through the selective sync settings. So, I…

Hey @"wok1909", thanks for reaching out to the Dropbox Community. I'm afraid that without access to the email address, there's no way for us to verify your ownership of the account and give you access. Do you perhaps have any devices linked to it still, so you can access and download your files? You also recommend you…

Hey @"tranvu", thanks for joining our Community here. Would you mind giving us a bit more info on the issue you're facing? What are you trying to accomplish? Does this have to do with previewing this PDF file? And if so, where? On the Dropbox website or mobile app? If you can send us some clarifications and also a…

Hey David, thanks for the additional info. Just to confirm, have you tried opening the files through our website, like Walter suggested? Does it work?

Thanks for the reply, @"PT Taps", that's very strange indeed. Can we send you an email, so we can look into this?

Hey @"georgekoh", sorry to see you're also having trouble with this. I know you didn't mention getting a specific error, but can you please check the suggestions here, to see if they help? If not, please let us know and we'll reach out to you as well.

Hey @dluptonmd , you should be able to create a Word file directly through the Dropbox app, by tapping on the (+) button, can you try it that way and let us know if it works?

No worries, Alexis, in that case, can I email you, so we can sort this out?

My apologies, @"getho", I must have missed that in your reply, sorry about that. In any case, rolling the account or the folder back, won't restore the sharing permissions. If someone removes their own access, or if the folder is unshared, or someone removes a member from the folder, the only way to regain access is for…

Hey @"MilosVukobradovic" and @"Alessandro Belotti", are you also having the same issue with verifying your email address?