Hannah Dropbox Community Moderator

Hey @"Graeme T.1", thanks for bringing this to our attention. Can you please give us the current syncing status of the app, as shown when you hover your mouse over the Dropbox icon? When you say that a full restart fixes the issue, do you mean a restart of your computer or of the Dropbox app? And if you right-click your…

Thanks for updating us on this, @"Bleke"! We're happy to see that your issue is resolved and if you need anything else, please let us know. Have a great weekend!

Hey @"Bonker", as you know, we're continuously working on the rollout of full support for macOS 12.5 and later, and as this is a work in progress, issues will arise, but our team is here to help resolve them as quickly as possible. As for your issue, @"cricket346", would you mind copying or sending us a screenshot of the…

Hey @"hg23", happy Friday! You can post an idea on our idea board about this, if you want, and if other users think it's useful and up-vote it, our team might consider making it a possibility.

Yes, indeed it is! You can just ignore it, but if you come across any other suspicious emails, do let us know. Thanks, @"YvesMDaoust"!

Hey @"Nata3", sorry to see you're having trouble with this. Is it possible that you're a member of any shared folders or that you had previously enabled our backup feature? If you go to this page, do you see any backup files?

Hmm, strange, but happy to see that your images now display correctly. If you come across any issues again, let us know. Have a great day!

Hey @"YvesMDaoust", thanks for letting us know about this. Is the email address of the sender using one of our official Dropbox domains?

Thanks @"dismail" and everyone that posted here. This idea actually exists on our idea board at the moment. Feel free to up-vote it, to show your support!

Thanks for the additional info, @"persprof". If you just quit the Dropbox app, do these issues you're having still persist?

Thanks for the update here, @"LivePaola". We appreciate you taking the time to report this and if it happens again and is causing issues for you, please let us know. Thanks!

Let's answer your questions, @"Byte99"! For CASE I: You are absolutely correct on your assumption, as for your question, if both of you make changes to your copies and then you click on "copy to Dropbox", a new copy of the updated folder with only Sue's updates will be saved to your Dropbox. For CASE II: Links are "live",…

Hey @"camsul", thanks for bringing this to our attention. Can you please hover your mouse over the Dropbox icon in your menu bar, to check if the migration has finished? If so, is the sync status of the app "up to date"? And which version of the Dropbox app do you have installed? Keep me posted.

Thanks for checking, @"foxmanchester". If you simply reinstall the Dropbox app, without uninstalling it first, does it help at all?

Hey @"BILLS_JA17", thanks for reaching out to our Community. File operations (such as files added, edited, deleted, etc.) on the Activity tab are available only to our Dropbox Business Advanced/Enterprise plans at the moment. As for the daily email report of files added, even though there's no Dropbox way to request this,…

Hey @"kantzias", thanks for the update here! If you look up the billing info, through our lookup tool, does it bring up any results?

Hey @"jacovg91", thanks for this helpful info and the screenshots! If you try to upload your photos using our camera uploads feature instead, are you getting the same behavior?

Hey @"EvgF", can you try the steps here and let us know if they help?

Hey @"American Swede", where do you currently see this file exactly? If you can send a screenshot, omitting any personal info, would also be really helpful.

I definitely understand your concern, @"DreamingUser100", and I've passed your feedback about this to our team. If you need anything else, don't hesitate to reach out again.

Hey @"Darryl M.4", your vault should still be accessible on dropbox.com, without needing to go through the desktop app. What if you try from a different browser or a private browsing window; do you see the same thing?

Hey @"Christine Campbell", thanks for reaching out about this. If these payments are made through a credit card, you should be able to use our payment lookup tool, to find out the email associated with the paid account. Let me know if you have any trouble finding that!

Hey @"mikeinmalaga", thanks for bringing this to our attention. Can you please check the system requirements for the Dropbox application on Windows, to see if you have everything set up correctly or if there's something we're missing? Let me know what you find.

No worries! The sync status will be the message appearing along with the Dropbox version, when hovering over the Dropbox icon.

Hey @"DreamingUser100", thanks for reaching out to us today. A team admin on a Dropbox Business Advanced team should be able to access team activity for such a file operation. If you go to the Activity tab in your admin console, and click on "Add activity" in the "activity" section, then select "file operations", you…

Sorry to see you're having this issue, @"Andrew P.5". Can you let us know which steps you're following until you get to this error message?

Thanks for posting your query today, @"cr333"! If you want to share a file/folder with someone, but you don't want the recipients to be able to see each other, the best way would indeed be to share a "can view" link with them. The viewer info is available only to the creator of the link; the recipients shouldn't be able to…

Hey @"Luc-FJ" and @"Justin J.10", are you still having an issue with this? If so, does clearing your browser's cache help at all? 

Hey @"Alex_evst" and @"vizzioner", are you still having issues with this? If so, can you try using a different browser or clearing your browser's cache, to see if that helps?

Hey @"Krabut", I can confirm that your links won't be affected if you rename the folders on any level of your folder structure. Shared links will break, if the content they point to is deleted. Also, shared links are tied to the person who originally created the link. If the link points to a shared folder (shared with edit…