Hannah Dropbox Community Moderator

Thanks for the update, @"Simonp0123" and @"Rammi-Kanj"! I'm happy to see that this worked for you and rest assured that your feedback has also been passed along to our team. If you need anything else, please let us know.

Hey Rachael! Can you see if you can disable the feature from the backups page?

Hey @"Simonp0123" and @"Rammi-Kanj", if you open the Dropbox app, tap on "account", then on the gear icon and then you turn off the "Keep folders on top" option, does that help?

Hey @"lehestro", thanks for reaching out to our Community today. We appreciate your feedback about our desktop app, but let's look into this. If you quit the Dropbox app, are you seeing the same behavior? And are you having this issue only with the Dropbox folder or other folders in your Finder as well? Let me know what…

I see, thanks for checking, @"weltym". Can we send you an email, so we can look into this?

Thanks, @"toemaytoe". I just sent you an email, so we'll continue there. 🙂

Hey @"goblynn93", thanks for bringing this to our attention. Can you please go to the plan tab in your account settings and send us a screenshot of what you see there? Also, how do you get to the page in the screenshot? Are you clicking on some kind of pop-up or banner in your account? Thanks in advance!

Thanks for your reply, @"Agent V". If you wish to cancel the subscription, we can help with that. Can we send you an email?

Hey @"Sean S.14", Walter was actually referring to user @"Haumann", is this another one of your profiles as well? If not, can you please update your macOS to the latest version, to see if that helps?

I see, thanks for the update and the screenshot, @"Steph333". I'm afraid that this is a known limitation. Files larger than 100 MB cannot be converted at this time. Sorry for any inconvenience this might cause. If you need anything else, please let us know.

Thanks for the update, @"Gustynpip", but would you mind clarifying how you're uploading this file to Dropbox?

Hey @"weltym", sorry to see you're having trouble with this. Can you check your backups page to see if your space is taken up by backups?

Thanks for your feedback here, @"CK12". Would you like assistance with the same issue? Are you having trouble cancelling your subscription?

Hey @"Gustynpip", thanks for bringing this to our attention. Are you using our website, the mobile app or the desktop app to upload this file? How large is the file you're trying to upload in size? If you're using the website, can you also try from a different browser or a private browsing window, to see if that helps?…

Hey @"Agent V", unfortunately, without access to the email address associated with the account, there's not much we can do to help you regain access to the account. Can you take a look at this article, to see if you can find any helpful info?

Hey @"Rammi-Kanj", thanks for the nudge here and sorry to see you're having trouble with this. After testing this on my own device, the feature does work for me, so you'll need to check a few things on your end. Firstly, make sure you're on the latest version of iOS and the Dropbox app. Also, the Dropbox app needs at least…

Hey @"Saltatempo", I've moved your post to this relevant thread. Make sure to take a look at this reply for more info.

Hey @"30003000", I've just sent you an email, so we can look into your issue internally, so when you have a moment, please make sure to get back to me.

I understand where you're coming from, @"raffishtenant". Hopefully, the app will finish syncing soon, but if there's an issue, e.g. it gets completely stuck, do let us know!

I do understand where you're coming from, @"getho" and we definitely also want to help figure this out. I also took another look at your ticket and I can see you're pursuing this over there as well. Reaching out to our support team directly is the best way to go in this case, as they're the ones who have the means of…

Hey @"davidisaacweiss", sorry to see you're also having this issue. Are you attaching files that are inside your Dropbox folder? If so, are the files currently set to "online-only" or to "available offline"? If they're online-only, can you right-click them, choose "make available offline" and then try to attach and email…

Hey @"joeking1", can you check your backups page online, to see what if your external drive appears as active and connected there?

Hey @"DANI3L", sorry to jump in here. If you quit the Dropbox app and then proceed to copy the file again with the Dropbox app closed, are you getting the same behavior?

Hey @"Rikybrain", thanks for the clarification here. I think that a way to accomplish what you want, is to add the files into a folder in your Dropbox folder and sync them to your account (as you've already done) and then use selective sync, to remove the folder from your Dropbox folder. This will keep the files in Dropbox…

Hey everyone. After looking into this, we believe that this is an issue with the Office 365 app, rather than Dropbox. We suggest you contact Microsoft Support for more info and a resolution. Once you have more info from Microsoft, please keep us updated. Thanks.

Happy to hear that, Jacob! 🙂 If you need anything else, please let us know. See you around!

Hey @"aihand", what you see in your events page, is all the info we can also access on our end. Regarding your Dropbox storage going from 124% usage to 60%, are you able to see any files that were perhaps deleted here?

Hey @"natasha123", happy Monday! You should be able to choose what kind of notifications you get on your Dropbox icon, by following the steps here. If you need anything else, please let us know.

Hey @"gloriathom997", sorry to see you're having trouble with this. Can you please send me the ticket number from your communication with our support team, so I can look into this? Thanks in advance!

Hey @"2023", sorry to see you're having this issue. Can you restart Dropbox, by following the steps below, to see if that helps? * Open your Dropbox desktop app if it isn’t running already. * Click the Dropbox icon in the menu bar at the top of your screen. * Click your profile picture or initials in the upper right of the…