Hannah Dropbox Community Moderator

Hey @"tooontime", sorry to see you're having this issue. Can you try again and this time, disable backup and during the process, choose to "Keep content in folders on this Mac". Once the process is complete, restart your computer and then re-enable backup, if you want. Let me know how that goes.

Thanks for getting back to me, @"capellifabio"! You could perhaps create a symlink in the old location to redirect to the new one, if that's something you'd like to try, but that's pretty much what we can suggest at this time.

Thanks for this additional info here, Matt. Can you please let us know what your main browser is and which version you're using? Also, have you tried to clear the cache of the browser, to see if that helps? 

Oh, I'm happy to hear that, Kira! If you need anything else, please let us know. Have a great weekend!

Hey Chris, if you're using the Dropbox desktop app and you see a Dropbox option in your finder with the Dropbox icon on it, that's your Dropbox folder. You can make files available offline in that folder, or right-click on the Dropbox folder itself, to make all your Dropbox files available offline. However, regarding your…

For everyone that's still having this issue, can you confirmed that you've followed these troubleshooting steps? 1) Cleared the Dropbox app's cache 2) Uninstalled/reinstalled the Dropbox app and the appropriate MS Office app 3) Restarted the device 4) Made sure that your OS, the Dropbox app and the MS Office app are on the…

Thanks, Russel! If you need anything else, don't hesitate to reach out to us again. Have a great day!

Hey @"ethancargio", if configured appropriately, the camera uploads feature should be upload your entire camera roll. If you're on an iOS device, can you open the Dropbox app, tap on "account", then on "camera uploads", then on "back up..." to make sure you've set this to "all photos"?

Hey @"Nick-B", welcome to our Community! Since most image files and text files are types of files that are supported for preview on the Dropbox app, the app will open them in Dropbox. If you'd like to open a file through a third party app, you can follow the steps here. Let me know if you have any questions.

Hey @"Matt Busfield", just to clarify, are you trying to delete your files from the "all files" page or the "Home" page on dropbox.com?

Sorry to jump in here, @"Russel Driscoll"! Would you mind sending over the ticket ID for your communication with support, so we can also track it in our system?

We'd still need a screenshot of this "finalizing" message, if you can send one, @"rofilmmedia". Also, can you please guide us through the exact steps you're following to upload the files to your account?

Thanks for taking the time to post about your experience with this, @"docabs". If the issue returns, please let us know.

Not to worry, @"ksl0588", I just sent you an email myself, so we'll continue working on your issue there. 🙂

Hey @"Destin1", thanks for reaching out. Do you perhaps have any shared folders taking up your space or any backed up files?

Thanks for taking the time to post here today, @"capellifabio". Indeed, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage There's no way around this at this time, as this is an update that will need to happen sooner or later, but we appreciate your feedback about this.…

Hey @"Pippa_", thanks for posting your question to the Dropbox Community! Unlinking a device from your Dropbox account will basically disconnect it from your Dropbox. That means, that any changes made to the files on an unlinked computer, no longer affect the files in your Dropbox account online. The "Delete files from my…

Thanks, @"cho day", I just emailed you, so we'll continue there.

I don't see any other Dropbox options in the right-click menu in your screenshot either, Kira; is the Dropbox application running at the moment or is it still closed?

Hey @"chrismast12", if you right-click on a file and choose to "make (it) available offline" it should stay available for you to access at any time, however thanks for your feedback on this. I will make sure to pass it along to our team.

Hey @"diveactive", thanks for coming to our Community. If you take a look at your backups page, do you see any files taking up your space?

Sorry to jump in here, @"ericg75"! So, what you'd like to do, can be accomplished in different ways through Dropbox: 1) By sharing a folder with your family with edit permissions; they'll be able to add/delete/edit/comment on the photos in the folder, but they'd need a Dropbox account with enough space, as the folder would…

Hey @"cho day", sorry to see you're having this issue. Can I send you an email, so we can look into this internally?

Thanks for joining this discussion, @"cinergia" and thanks for clarifying, @"NI44". If you access our website through a different browser or a private browsing window, are you getting the same behavior?

Thanks for trying, Kira. If syncing is finished and you can open the files online, can you please quit/close the Dropbox application, to see if your issue persists while the app is closed?

Hey @"NI44", thanks for bringing this to our attention. Can you please clarify what you mean by "Dropbox suddenly started redirecting into "Backups" and I am unable to upload files to my account"? How are you being redirected and at which point of which process? Are you having trouble opening your Dropbox folder to add…

感谢更新！ 同步完成后您是否重新启动了计算机，看看是否有帮助？ ------------ Thanks for the update! Have you restarted your computer after syncing finished, to see if that helps?

Hey @"EJ08", thanks for your update. I'm happy to see you were able to resolve this from the backups page. If you need anything else, please don't hesitate to let us know!

Hey @"Stephen Leake", I just sent you an email, so make sure to get back to me, when you have a moment. Thanks!

Sorry to jump in here, @"dennis_c". What types of files is this happening with? If it's with Microsoft Office files, you can use the Dropbox badge; you can see how to enable this feature here.