Hannah Dropbox Community Moderator

Would you mind clarifying what you mean by "is only having internal access to files on the laptop also 'normal'?"? Also, can you send us a screenshot showing the issue, to help us get a visual? If you can describe the steps you're following to upload the photos, I'd really appreciate it as well.

Hey @"Franb1", are you using an Android or iOS device? And are you on the most recent version of both your OS and the Dropbox app?

Hey @"JasmineLam", if you don't have the option to create a Paper doc on dropbox.com, it means you're indeed on the old version of Dropbox Paper. I've moved your post to this thread, so you can access some more relevant info about the new release of Dropbox Paper. I hope this helps!

Sorry to jump in here as well, @"Aloha1". If you go to your backups page online, can you disable the backup from there?

Sorry to jump in here, @"Peter66". So is your issue resolved now or do you still need assistance?

Hey @"kw9", I just sent you an email, so we'll continue there.

Hey @"Warren J." thanks for taking the time to reach out to us. Since this is a public forum, any Dropbox user can access your post, hence the reply you got above. We do appreciate your feedback here and rest assured that your comments have been passed along to our team. That being said, is there something specific you'd…

I'm happy to hear that, Jim! If you need anything else, please let us know. Have a great day!

I'm happy to see that it was resolved, Greg and thanks for keeping us in the loop. If you come across this issue again, or need anything else, let us know. Have a great day!

What does your plan tab report, Leta? Also, do you see any files in your backup page here?

Hey @"Kenny C", thanks for reaching out to us today. Is it possible that you have any shared folders taking up your space, or you had previously enabled our backup feature? If you check your backups page here, what do you see? Can you take a look at Iliana's reply here, to see if the info there is helpful?

Thanks for the update, @"Keep Innovations". Since Dropbox doesn't have a way of doing this automatically, you might want to look into whether PrintNode has a way to import files from other apps/services. You can definitely check with their support as well, and of course, I will leave this thread open, in case another user…

Sorry to jump in here, @"Greg HP", but can you give us a bit more info on the authenticator app you're using? Does it support the Time-based One-Time Password (TOTP) protocol, like Google Authenticator or Duo Mobile? Any additional info you can give us would be really helpful.

Hey @"Krabut", I just tested this out and my link did not get affected. If you're still unsure, do test this on your end as well, perhaps with a random folder structure, or a new test one you'll create, before actually trying it.

Hey @"Keep Innovations", thanks for reaching out to the Dropbox Community. Are you trying to print a document you received through a Dropbox shared link? Have you tried downloading the document to your computer and printing the downloaded copy, to see if that works? Keep me posted.

Hey @"lilyplants3", thanks for your feedback here. Are you having trouble disabling our backup feature? Have you tried following the steps in this article?

Hey @"BrucePCranston", thanks for the nudge here. I'm not really sure what you're referring to as color blocks; is it possible to send us a screenshot? But in any case, you should be able to access any Dropbox files you might have in your All files page here. If you want, you can use these steps, to see the size of your…

Hey @"SueStreis", if you downgrade, your files will still be safely stored in your account, however, syncing will stop and you won't be able to add new files, if you exceed your free space. You may simply re-upgrade, to resume syncing.

Hey @"stevanmacgregor", sorry to jump in here. Just to clarify, DropSync is a 3rd party app, unrelated to Dropbox; Can you let us know what it is you'd like to back up to Dropbox from your Android phone? If you want to back up the photos and videos you take with your camera, you can use our camera uploads feature. Other…

Hey Steve, thanks for your screenshot. When you open a shared link on a computer, by default, the link will open through a browser, so this looks like the expected behavior. However, I've passed your feedback along to our team, so thanks for letting us know. If you need anything else, we'll be around the Community!

Sorry to jump in here, @"nickfroud9". You can't really merge two accounts automatically, however, you can either share the files of one account with the other, or just download them from one account and upload them to the other. Did you use our payment lookup tool, to find the email of the account linked to the payment you…

Hey @"Jim R.23", does your Dropbox still appear full, when you look at your account settings here, or has your space been cleared up?

Hey @"Robyn Mott", sorry to jump in here! Since we don't have an official integration with this third party service, you might want to check out their help center/support page for info on this. If they don't have a way of connecting to Dropbox, you can certainly just download the files from Dropbox and upload them to…

Hey @"DropD", thanks for reaching out to our Community again. The preview links won't work for your recipient, as they'd need to be signed in to your Dropbox account, to access the files. However, they shouldn't have an issue accessing the shared links. Have they tried opening the links from a different browser or private…

Hey @"hg23", thanks for posting your question to our Community. At the moment, you can only upload photos and videos from your Gallery/Camera roll and your screenshots through Camera Uploads. If you want, you can manually upload the photos you receive by MMS, by following the steps here. Let me know if you have any…

Hey @"Alfie1", thanks for reaching out to us and sorry to see you're having this issue. Can I send you an email, so we can look into this?

Hey @"bethgdunn", thanks for reaching out to the Dropbox Community! At the moment, Dropbox doesn't offer such a feature, but you should be able to do this through some kind of third party app. Also, feel free to up-vote this idea on our idea board, to show your support, since it's under investigation by our team. Thanks!

Hey @"Niki74", thanks for joining our Community! Can you give us a bit more info as to why the automation is not working? Are you getting some kind of error message? Is the organization by keyword the only one that's not working? Have you tried other options? Let me know what you find.

Hey @"ambern1023"! You can add tags to both files and folders, however, this feature is only available on our website; tags won't appear on the mobile or desktop apps. When the same tag is added to several files/folders, you can search the tag through the search bar at the top of your All files page and the search will…

You didn't really get subscribed, this is basically the default. And you'd need to unsubscribe from within each file, I'm afraid, but I will pass this feedback to our team. If you have any more questions, let us know.