Hannah Dropbox Community Moderator

Hey @"Luckystar1952 ", thanks for your input here. Have you tried any of the troubleshooting steps in this thread, to see if they help in your case?

Thanks, @"sarahlauden" for your response! We appreciate your feedback on this and we've taken note of your comments and they will be passed along to our team. If you need anything else, please let us know!

Sorry to hear that, @"foxmanchester". 😕 When you check the sync status, does it give you a number of files it's indexing or does it simply say "indexing"? How long has it been like this? And if there's a number of files indexing, does the number seem to reduce or is it completely stuck?

Hey @"moatazsalama", thanks for joining our Community. Even if your device was stolen or lost, your files should still be available in your account on dropbox.com. You can take a look here, to see if you can locate them. Are you perhaps trying to remove the files from that computer, after you've disconnected it from your…

Hey @"Nick O", thanks for joining our Community. I'll be happy to look into this for you; can I send you an email to the address linked to your Community profile here?

Hey @"korall", does this issue persist for you? If so, can you try following these steps, to see if they help?

Hey @"BillGr", can you please send us a screenshot of what you see when you tap on this note icon? It sounds like it's the comment icon, showing you the comments made on the file by you or other users accessing this file, could that be the case?

Hey @"joeburke1", sorry to see you're having this issue. Have you already updated your Dropbox application to the new Dropbox for macOS version? To confirm this, check if your Dropbox folder is currently located in your User folder or in ~/Library/CloudStorage. Let me know what you find.

Hey @"Arielct", if you're having this issue with our desktop app, can you check your preferences, to make sure your upload speed is not limited?

Hey @"Ks113", if you created a copy of your Dropbox files, you've made sure that the copying process is complete and you can access/open those copies as normal, you should be able to just delete the files from the Dropbox folder. If your Dropbox application is syncing correctly, after you've deleted them from the Dropbox…

Hey @"Brenda_F", thanks for joining our Community. Since you've cleared out all your files and you don't have any shared folders either, can you check your backups page, to see if you have any backups taking up your space?

Hey @"liteheart1", thanks for bringing this to our attention. Is your application currently still stuck on indexing the same number of files, or is it moving just very very slowly? What do you currently see, when you hover your mouse over your Dropbox icon? Can you also go through this article, to make sure you've tried…

Hey @"Robert oneill", thanks for reaching out to us. If you don't have any shared folders, is it possible that you previously enabled our backup feature? Do you see any backups in your backups page online?

Hey @"S-Etherea", sorry to see you're having this issue. Have you reached out to Microsoft about this at all?

Hey @"bubbliciouscyborg", can you please try these steps, to see if they help? * Download and install the Passwords mobile app or browser extension on your new device * Sign in to Passwords using your main Dropbox account email and password—you will be prompted to check your other device for a notification * Click on "I…

Happy to hear that, @"Luc-FJ", thanks for keeping us in the loop! If you have any other issues, please let us know. Have a great week ahead!

Thanks for your reply, @"lilyplants3", and thanks for sharing your thoughts on this. Just to clarify, when you enable the backup feature, you can indeed see your backups in this page. If you click on the "manage backups" option on that page, or if you follow the steps in this article, you can disable the backup feature.…

Hey @"LuckyE" , sorry to see you're having trouble with this. Are you getting the exact same error message? Can you copy or send us a screenshot of the error log from the blue hyperlink in the "couldn't start Dropbox" error pop-up, so we can check this out?

Hey @"Toei_2984", welcome to the Dropbox Community. If there are a lot of deleted files, sometimes it can be hard to locate all of them in the deleted files page. Can you check your events page, to see if you can find them there? Let me know how it goes.

Hey @"blackandwhitedoggo", thanks for bringing this to our attention. Since there are no actual internet issues and your upload is well under the web upload limit, this might be a browser issue. Can you try uploading your file again using a different browser or a private browsing window and let us know if that helps?…

Hey @"JackBes21", thanks for reaching out to us. Is it possible that your friend didn't install the Dropbox desktop app on their computer? Can you check the referral status in your account settings and let us know how it appears?

Hey @"JoelyMack", sorry to see you're having trouble joining a team. If you go to this page, are you able to see and accept the team invite?

Sorry I missed that, @"suirauqa"! Can you also check one more thing? If you look at your account online, are you able to find the file name that appears in your sync status?

That sounds great, @"foxmanchester"! If the issue re-appears, please let us know. Otherwise, have a great weekend!

Hey @"Graeme T.1", thanks for bringing this to our attention. Can you please give us the current syncing status of the app, as shown when you hover your mouse over the Dropbox icon? When you say that a full restart fixes the issue, do you mean a restart of your computer or of the Dropbox app? And if you right-click your…

Thanks for updating us on this, @"Bleke"! We're happy to see that your issue is resolved and if you need anything else, please let us know. Have a great weekend!

Hey @"Bonker", as you know, we're continuously working on the rollout of full support for macOS 12.5 and later, and as this is a work in progress, issues will arise, but our team is here to help resolve them as quickly as possible. As for your issue, @"cricket346", would you mind copying or sending us a screenshot of the…

Hey @"hg23", happy Friday! You can post an idea on our idea board about this, if you want, and if other users think it's useful and up-vote it, our team might consider making it a possibility.

Yes, indeed it is! You can just ignore it, but if you come across any other suspicious emails, do let us know. Thanks, @"YvesMDaoust"!

Hey @"Nata3", sorry to see you're having trouble with this. Is it possible that you're a member of any shared folders or that you had previously enabled our backup feature? If you go to this page, do you see any backup files?