Hannah Dropbox Community Moderator

Thanks for the update, Patricia! Can you check if your subscription is okay? It's not downgraded or anything, right? Does everything seem okay otherwise? No double charges?

Thanks @"nrf", I just emailed you and we'll continue there!

Hey @"Scott" Cameron, thanks for bringing this to our attention. How are you generating the links? From our website? If you edit the link and remove the last part, does the link work for you? Let me know and we'll go from there.

Hey @"daysofspeed", thanks for reaching out to the Dropbox Community. Are you only seeing this when updating files in the Dropbox folder or other folders on your computer as well? If you close the Dropbox app and edit your files in the Dropbox folder, does the issue persist? Let me know and we'll go from there.

Sorry to jump in here, @"LivePaola", but can you let us know if your Mac device is a relatively new or older device?

Hey @"claire000000", sorry to hear about this. Do you have login access to the account that was charged? If so, you can reach out to our support team directly through this page. If you don't have access to the account, or don't know which account you got charged for, let me know, so I can send you an email on my end.

Hey @"nrf", thanks for the additional info here. Is it okay if we send you an email, so we can look into this internally?

Sorry to jump in here, @"at0605". Do you still see that you're on a paid plan in your Dropbox account settings here?

Sorry to see you're having trouble, @"arthurtx". When you say "shared paste", are you referring to a shared folder that you usually access via a link? Are you the owner/creator of this shared folder? If not, could it be that the owner of the folder removed your access from the folder?

Hey @"jasonspiano", do you have admin privileges on the PC?

Hey @"omairsakhan", the feature that Jay gave you the steps for, is currently available to Standard and Premium Dropbox Sign plans; do you have one of those plans?

Hey @"peswars", can you please try the solution provided here, to see if that helps in your case?

Hey @"Jill999", sorry to hear that. Can you let us know exactly what kind of issue you're having? If you're getting any errors, please send us a screenshot as well, so we can have a visual.

Sorry to jump in here, @"kmccauley". Can you please click on the Dropbox icon in your menu bar, then on your initials/profile pic, then on "preferences" and then on "sync" and send us a screenshot of what you see there?

Hey @"Alan Septoff", thanks for posting your question to our Community. Having questions about this change is understandable, so I would highly recommend taking a look at this article from our help center. It has all the relevant info about the change and your options, but if you still have questions, you can always let us…

Hey @"Darko G.1", if you remember the email address and the password for your Dropbox account, you should still be able to login. Are you having any issues doing that?

Hey @"Bartbox", welcome to the Dropbox Community. I moved your post to this relevant thread; can you take a look at the info posted here, to see if it helps in your case?

Thanks for your reply, Patricia. If a refund was processed for your current subscription, your account would have been downgraded back to the free version. Is it possible that this refund is related to a different account?

Hey @"NeedHelpMA", thanks for reaching out to us and sorry to see you're having trouble using Dropbox Sign. Have you taken a look at this article that has info and detailed instructions on what you'd like to do? Are you having issues finding the options listed, following the steps or are you seeing different options on…

Hey @"Patricia Fernandes", thanks for bringing this to our attention. If you go to the plan tab in your account settings, what kind of plan do you see that you're on? And if you go to your billing tab, do you see an entry for the refund? Let me know and we'll go from there.

Hey @"FLYONTHEWALL", thanks for your post here! The local Dropbox folder is the folder created on your computer, when the Dropbox application is installed. This folder will sync and contain all the files already existing in your Dropbox account, and any changes you make to those files in that folder, will sync to your…

Hey @"Skyfay", thanks for reaching out to the Dropbox Community. Would you mind clarifying if you're referring to the Dropbox desktop app or the Dropbox API? If this has to do with the desktop app, have you taken a look at the bandwidth settings in the app's preferences, to check if your uploads are maybe limited? Let me…

Hey @"simonescartabelli" and @"diegodp83", thanks for the confirmation. I just sent you both an email, so we'll continue there!

Hey @"Anouschka1", thanks for reaching out to us today. Your best bet in regaining access to your Dropbox account, is to regain access to the email address. I would absolutely suggest reaching out to Microsoft, so they can help you regain access, because without access to your email, there's not much we can do on our end.

Hey @"almadenmike", you can find your events page through the link that Mark posted in his previous reply. You can access it here as well: https://www.dropbox.com/events

Hey @"antarto", thanks for clarifying this. We did face an issue with Dropbox Paper a few hours ago, so thanks for letting us know. As you can see on our status page now, everything is back to normal, but you can keep an eye on that page, which will give you info on any known outages or issues we face. Thanks again!

Hey everyone, it seems that we faced an issue with previewing and Dropbox Paper a little while ago, but it looks like everything is operational now. If you come across any issues, make sure to keep an eye on the Dropbox system status page, where you can see if there are any known outages, etc.

Thanks for the additional info, Ricky. Which version of the Dropbox app are you using on both of these devices? I'm on the most recent version (330.2.2) and I see what you see on your iPhone SE.

Hi and thanks for the screenshot, @"mikewill". I believe what Megan meant by "going to C:\Users\Michael and try to follow the action to right click and reset folder locations from there" was for you to go to that folder and restore the locations of the desktop, downloads and documents folders, by right-clicking on those,…

Hey @"antarto", thanks for bringing this to our attention. Would you mind clarifying what you mean by "locked"? Are you having trouble opening the Paper doc after it's been shared? If you're getting any errors, please send us a screenshot as well. Thanks in advance.