Hannah Dropbox Community Moderator

We appreciate your feedback, Stephen and your comments are passed along to our team. Thanks for sharing your thoughts and if you need anything else, please let us know.

Hey @"Cathy Mendelsohn", thanks for posting your feedback on our Community. Regarding searching for your Dropbox files through Finder, are you using Spotlight? If so, after opening Finder, you might need to wait a little while and then try again, to see if it works. If not, you might need to actually rebuild your spotlight…

Hey @"Oliver Baldwin", thanks for taking the time to post here today. We appreciate your feedback on the 'make available offline' feature very much. Your comments have already been passed along to our team about this. If you have any questions, please let us know.

Hey @"hughH", sorry to see you're also having this issue. Can you also let us know the application's sync status and version from your Dropbox icon? Have you tried to quit and then relaunch the application, to see if that helps?

Hey @"peekaboo82628", just to confirm, have you gone through the updating process for the Dropbox for macOS version of the app, that appears in your screenshot, using the "get started" link?

Hey @"Kingofmyroom", thanks for reaching out to the Dropbox Community. Can you please clarify which platform you're using to upload the files for your Transfer? Is it the website? Have you tried doing this directly through the Dropbox folder in your File explorer/Finder? Or are you right-clicking on files from other…

Hey @"jangroot", thanks for taking the time to post about this! We really appreciate your feedback about the pop-up you're getting to upload your photos to Dropbox. I'll make sure that your comments are passed along to our team. Let us know if you need anything else.

Hey @"honeycombk2000", thanks for reaching out to the Dropbox Community. Are you using the Dropbox desktop app on your laptop and are you opening the file through your Dropbox folder? If you quit the Dropbox app and try to open it again, what happens? And can you let us know what happens when you try to open it from the…

No worries! Does it just say syncing? And does it appear stuck like this? Or does it give you a number of remaining files as well?

Hey @"Stephen d.8", thanks for your feedback here. At the moment, when you send a transfer through a link and the person downloading the files is not signed in to their Dropbox account, you won't access this info. However, if you send the transfer via the "send email" option and the recipient is signed in to Dropbox,…

Hey @"DrVJMJ", we can only reach out to you to the address associated with your Community profile here, so I've just sent you an email and we'll continue there!

Sorry to jump in here, @"CharlotteR", but could you please send us a screenshot of how the files appear when you restart your Finder?

Hey @"domienvandamme1", sorry to jump in here. Is the application stuck on trying to sync these 3 files? If so, are you able to locate them in your Dropbox folder, move them out of the folder, to see if that allows syncing to get "up to date"? Then try to restart the computer and check the usage on the application again…

Hey @"chawkin401", sorry to jump in here. The icons might be missing, due to the fact that the app is not syncing, since you don't have enough hard drive space. If you try to remove some folders from your Dropbox folder, using selective sync, does that help the app resume syncing? And are your syncing icons back?

Thanks for the screenshot, @"cevenhuis"! Just to confirm, they've downloaded the desktop app, correct? Not the mobile app?

Hey @"Casey4", just to clarify, how did you initially move the Desktop folder into your Dropbox? Did you enable our backup feature, like Rich suggested or did you manually move it in the Dropbox folder?

Hey @"Sleepless Digital", uninstalling and reinstalling the Dropbox app will not cause it to resync your files. It will probably reindex to check for changes, yes, but this is a process that does not take nearly as much time as syncing does.

No worries, Lily! I'm happy to see you figured it out. If you need anything else, make sure to give us a shout. Have a great day!

Thank you, I've just sent you an email, so we'll continue there!

Hey @"saraski", just to clarify, are you referring to our automations feature, or perhaps this one?

Hey @"acmoeTX", thanks for joining our Community! Regardless of a folder being a team folder or a simple shared folder, what you see in your account online, should appear in your local Dropbox folder as well. If you can only download and comment on files in the folder online, is it possible that the admin has given you…

Is that the same thing you see when you try to disable the backup feature from the backups page online, @"skystep"?

Hey @"cjbarnhart", thanks for letting us know about this. Where are these files currently located? Are they in your Dropbox folder? And what do you see when you try to open them? If you could send us a screenshot, that would be greatly appreciated. Any additional information you could give us would also be really helpful.…

Hey @"frankinf", thanks for reaching out to the Dropbox Community. Would it be okay to send you an email, so we can look into this internally?

Not a problem, Andrew! See you around the Community!

Hey @"amschulman", thanks for the update here. I'm afraid that this is the expected behavior with the backup folder and there's no Dropbox way of changing this. I hope this clarifies things, though, and if you have any other questions, please let us know.

Hey @"cevenhuis", sorry to see you're having trouble. Can you please check and let us know the status of the referral in your account settings?

Yes, Evelyn, I'm certain. 🙂 You can test this on your end with a test shared folder, if you want as well.

Hey @"LilyMuseic", thanks for taking the time to post to our Community. If when you tried to remove a member from your shared folder, you got the message that you need to remove them from the parent folder, what you need to do is just to go back a folder or two in the hierarchy of this particular folder. For example if the…

Hey @"Natmonster", we really appreciate your feedback here. Can we send you an email, so we can look into this internally?