Hannah Dropbox Community Moderator

Thanks for posting to our Community, @"Hannah_Rose07"! Actually, when you upload files to a file request, the recipient doesn't really see your email address, but they see your name. So they're going to see whatever first and last name you have on your personal Dropbox account. I hope this helps, but let me know if you…

Hey everyone, thank you for reporting this issue to us. Like @"TORLEY" suggested, anyone still having this issue, can you go to your account settings, turn off the "early releases" option and then run the Dropbox installer (without uninstalling the previous version) through this link, to see if that helps?

Hey @"Jackie123", does backup appear as disabled, when you go to your backups page online?

So, they're only missing from the photos tab, right? If that's the case, can you tap on "account", then on the gear icon, then on "clear cache" and restart the app, to see if that helps?

Hey @"Traub", thanks for posting! I moved your post to this thread with more relevant info about your query. You got it exactly right, but you can read more about it above as well. I hope this helps!

Hey @"amv67681", do you mean that you upgraded your account, but it still has the space of the free Basic one? How did you make the upgrade, please? Did you use our website and pay with your credit card or did you use the Dropbox app and pay with iTunes/Google Play?

Hey @"CR05", sorry to see you're having trouble with this. Did you contact our support team to request a refund? If so, can you please give us the ticket number of the communication, so we can look into it? Thanks in advance.

Hey @"LP58", thanks for your post! Are you trying to upload your photos through the Dropbox mobile app? If that's the case, I'm afraid you'll need to select each photo/video for upload, as there's no way to select all. However, you can use our camera uploads feature, which will automatically upload your photos/videos to…

Hey @"M S.1", thanks for letting us know about this. Did you manually upload these photos and videos to your Dropbox or did you use our camera uploads feature to automatically upload them? If you used camera uploads, can you check the camera uploads folder as well? And do you perhaps see them when you go to your account…

No worries, @"darkzack", I just sent you an email, so we'll continue there!

No need, Sebastian, I just sent you an email, so we'll continue there! 🙂

Hey @"darkzack", thanks for letting us know about this. Can we send you an email, to investigate further?

Hey @"kiwirocker", how did you originally connect this app to your Dropbox? Can you disconnect and then reconnect it, to see if that helps? We'd also suggest reaching out to the developers/support team of this app for more info as well.

Hey @"Zandiver", sorry to jump in here. Have you tried quitting the Dropbox application and then restarting it from your Applications folder? If you haven't already, make sure to restart the computer too.

Hey @"iulianbaciuonline", since our desktop app seems to be syncing temp files while the exporting process takes place, can you try quitting or pausing syncing on the app, when you export the files? That should resolve this issue for you.

Hey @"MSApril", did you try the steps that Jay linked in his previous reply, to see if they help?

Hey @"LJTSIRK", thanks for posting to our Community! I moved your post to this relevant thread with more info about conflicted copies for you to check out. And you can also take a look at this article that has info on how to avoid them. I hope this helps!

Hey @"SebastianLed", thanks for joining our Community. When you reached out to our support team about this, did you receive some kind of automated response with a ticket number that you can give us? If not, can we send you an email on our end?

Hey @"floraup", can you please make sure that you've enabled external sharing in your admin console?

Hey @"aaronzrn11", it's been more than 7 days since you were deleted from the team, right? If that's the case, I'm afraid that the admin won't be able to restore you. You can see more info about the process here.

Sorry to jump in here, @"David K.41". Have you tried uninstalling and reinstalling the Dropbox app, to see if that helps? Just make sure that you have up to 3 connected devices, if you're on a Basic plan, because if you have more than 3, you won't be able to sign back in after you reinstall.

Strange issue here indeed, @"afrb2". Can you try this from a different browser or a private browsing window, to see if you get a different behavior?

Sorry to jump in here, @"nick1803"! Can you also try from a private browsing/Incognito window and let me know what happens? Also, please check and make sure that you're using the most recent version of your browser (please let us know which version it is as well).

Hey @"lavelhicks ", sorry to hear about this! Can you use our payment lookup tool, to find out which email address is associated with the subscription? Is it bringing up your own email address or an address you don't know?

Hey @"gcolmer", thanks for bringing this to our attention and what a strange issue indeed! Can you please double-check that you used the exact same email address as your original account, make sure there aren't any typos in the email etc.? The username that you saw, does it appear in your account settings here or somewhere…

Hey @"JenniferSC", sorry to see you're having trouble with the Dropbox application, but let's look into it. Would you mind sending us a screenshot of the error you're getting, so we can check it out? Also, what's the sync status and version of the Dropbox application, as it appears, when you hover your mouse over your…

Thanks for the follow-up, @"foxglove_1". First, can you please let us know the current location of your Dropbox folder? You can find this by right-clicking on a file/folder in your Dropbox folder and then clicking on "get info".

Thanks, @"Edouardd". In order to look into this further, can we send you an email?

Thanks, Patricia! I'll be looking forward to your reply and have a great week ahead!

Hey @"Jannisadam", thanks for posting here and welcome to our Community! Can you please clarify what you'd like to be able to customize? Do you have any specific features you'd like added or removed? Any additional info would be really helpful. Cheers.