Hannah Dropbox Community Moderator

Hey Luca, thanks for getting back to me! In this case, can you also try the steps here, to see if they help?

Hey @"Droppedintosayhi", thanks for dropping in! This number refers to the amount of files remaining to sync. So, in your case, there's still 494 MB of files left to sync. I hope this helps, but let me know if you have any questions.

Hey @"ksl0588", can you check the Dropbox application's version and sync status, please? You can see this info, when hovering over your Dropbox icon.

Hey @"Henry14", thanks for bringing this to our attention. What's the current sync status and version of the Dropbox app? You can hover over your Dropbox icon for this info. Also, does this affect only the sync icons or other Dropbox options as well, like the ones you see when you right-click on a file in the Dropbox…

Hey @"Xavier Montaner", thanks for bringing this to our attention. Can you please send us some screenshots showing this issue? Also, what's the exact sync status and version of the app? You can hover your mouse over the Dropbox icon in your menu bar, to see this info. Let me know and we'll go from there.

Thanks for the update and the ticket number, Luca. Is the sync status not moving at all or is it moving, just really slowly? Can you try the steps here (when applicable), to see if they help?

Thanks for that, @"RexVex". If you've restarted the Dropbox app and the issue is still not resolved, can we reach out to you via email, in order to investigate further?

No worries, @"skystep", we should be able to reset the locations manually, then. Can you please follow the steps in this post and let me know what happens?

Thanks for letting us know, @"fmy". If you clear your browser's cache, does that help at all? 

Sorry to see you're having this issue, @"RexVex". Is your second screenshot showing the entire error log? If not, can you please send us another screenshot showing the entire log, so we can check it out?

Sorry to see you're having this issue, @"connieg1". Can you let us know how you upgraded the account? Was it directly through our website or through the Dropbox mobile app on your mobile device?

Hey @"lucamosca1", thanks for bringing this to our attention. Can you please let us know the exact sync status and version of the Dropbox app on your computer? You can hover over the Dropbox icon in your system tray/menu bar, to see this info. And also, if you click on the Dropbox icon, then on your initials/profile pic…

Hey @"Signal2noise", thanks for letting us know about this. Can you also let us know the sync status of the app, as shown when you hover your mouse over the Dropbox icon in your system tray? Are you only missing these specific options, or other Dropbox menu items as well?

Thanks for keeping us updated, @"pabloago78"! I'm happy to see that your issue was resolved and if you need anything else, don't hesitate to let us know. Have a great day!

Hey @"Tatiana", thanks for letting us know about this. Did you upgrade your account using an Android or iOS device? If it's an iOS one, can you follow the steps here, to restore your purchase and see if that helps?

Hey @"nicholsonannaliberty", thanks for reaching out to the Dropbox Community. You mentioned that Dropbox suggested you reach out to your bank; did you already contact our support team about this? If so, can you please send us the ticket number for your communication?

Thanks for posting your question today, @"Debhutch". Can you try following the steps in this article, to turn off the expiration date and see if that helps? Keep me posted.

Hey @"Zygorf72", thanks for bringing this to our attention. Is the Dropbox application running on your computer as normal? What's the sync status and version of the app, when hovering over the Dropbox icon in your menu bar? Let me know and we'll go from there.

Thanks for checking! So, to export the files to your device, you'll need to choose the "save to device" option. From there, you can load them to your preferred program.

Hey @"tararobinphotography", sorry to see you're having trouble. Can you give us some more info on the exact issue? Did you pay for an upgrade, but the plan hasn't been updated? And if so, did you upgrade your account through our website or the mobile app?

Hey @"Charles L.10", would you mind tapping on the "..." (ellipsis) button next to the file you want to export and send us a screenshot of the options you see there?

Thanks for the additional info, @"Avior". Can we send you an email, so we can investigate this further?

Hey @"rotorshawn", thanks for joining our Community! While there's no option to do this at the moment, we really appreciate your feedback. Your comments have already been passed along to the appropriate team. If you need anything else, don't hesitate to reach out again!

Hey @"ambern1023", thanks for reaching out to us. Dropbox Passwords is an account specific feature, so the passwords added, can only accessed by the account holder that adds them, if that makes sense. That's no different with Dropbox Business than it is with our other plans, with the exception that with Dropbox Business,…

Hi there, @"Kristy Crooks". Do you perhaps still have any devices connected to this account? Or perhaps a way to regain access to the email address? Without access to the email address, there's not much that we can do, so perhaps your IT department/person could help you with this.

Thanks for checking that, @"skystep". In this case, can you please try to follow these steps? They will help you reset the location of your desktop folders: * Click the Dropbox icon in your menu bar. * Click your profile picture or initials. * Click 'Preferences'. * Click the 'Accounts' tab. * Press the Option key and at…

Thanks for trying, @"kndclark-125328012". Have you tried reaching out to our support team about this? If you're not able to submit a help request, please let us know.

Hey @"Brad B.13", would you mind sending us a screenshot of your remaining hard drive space and a screenshot of the notification, so we can investigate on this?

Hey @"KristianQ", thanks for joining us on the Dropbox Community! And thanks for taking the time to post your feedback about the uploading process. I will make sure to pass your comments along to our team. Have a great day and if you need anything else, please let us know.

Hey @"gzamba", sorry to see you're having trouble with this. If you've rebuilt your spotlight index and it's still not working, perhaps you can try the solution provided by another user here, as it seems to have worked for other users as well.