Hannah Dropbox Community Moderator

Hey @"AnupKarnani", thanks for reaching out to us. If you're getting a message that the email you're trying to use for your Dropbox account is already taken, that means that an existing Dropbox account is already using that email. Perhaps it's an account you had created in the past or forgot about; have you tried logging…

Hey @"cristinatercero", thanks for bringing this to our attention. Can you please check Emma's solution to this similar issue here in this thread, to see if it helps you as well? Let me know how it goes.

Hey @"Tomo tomo", sorry to see that your files are missing. Is it possible that the files were moved to a different location and not deleted? Do you see anything related to those files in your events page? Let me know what you find.

Not a problem, @"woctopus22", happy to help and good thing you were careful and brought this to us. If you need anything else, do let us know!

You're most welcome, @"eldendo"! If you need anything else, please let us know. Have a great day!

Hey @"ROMAN LEHMANN", thanks for posting today! We'd actually like some more time to double-check this with the team, but in the meantime, you could try these steps to amend a shared link to force render a file in a browser, if they help. Thanks a bunch!

Hey @"AriR", thanks for taking the time to post on our Community. We really appreciate all your feedback here, both about the tagging feature and the Community. Regarding the feature, there are no specific plans to make it available on the iOS app soon, however, we always take user feedback seriously, so I'll make sure to…

Hey @"woctopus22", thanks for bringing this to our attention. This is definitely not a legit Dropbox email address, so please do not click any links in the email. Also, please forward this complete email to abuse@dropbox.com (no need to include anything else in the email) and you can see more info on how to handle cases…

Hey @"meemeemux", thanks for bringing this to our attention. Are you performing the rewind through our website? If so, can you please try from a different browser or a private browsing window, to see if that works? Keep me posted!

Hey @"d9824", thanks for joining our Community. Are you clicking on the "copy link" option on our website or through the Dropbox folder on your computer? If you do it from the website, are you seeing the same behavior? Keep me posted.

Hey @"Kjell1", I moved your post to this thread, which seems to be echoing your issue as well. Is this true for you too? Can both you and you @"knik007" tap on "account", then on the gear icon and then on "clear cache" to see if that helps?

Hey @"Carrie Gentz", sorry to see you're having trouble. What kind of steps are you following to cancel your subscription? Because if you continue getting charged, it might not be going through. Did you initially upgrade directly through our website or through the Dropbox mobile app (billed through iTunes/Google Play)?

Hey @"Jim W.46", thanks for your response. This is a prompt that someone can easily just close from the X at the top right corner, however, we do appreciate your feedback on this. I will make sure to pass your comments along to our team.

Hey @"Afwade", I'm afraid that for security reasons we can't access your link. Is there a chance to send us a series of screenshots, showing the steps you're following?

Hey @"Glasside", sorry to see you're having trouble with this as well. Are you seeing this error also when trying to make a really large file 'available offline'? And how are you making it available offline? by right-clicking it?

Hey @"Confused8", sorry to jump in here. If you click on the three dots (ellipsis) next to the backups, do you see an option to delete them? Also, to see the steps that you mentioned above, after clicking on your Dropbox icon, you need to click on your profile pic and then on 'preferences'; that should allow you to follow…

Sorry to see you're having trouble here, @"onake". Do you happen to have some kind of security app installed on your computer, like an antivirus, VPN, firewall etc. that could be blocking the Dropbox app? If so, try temporarily disabling them, to see if that helps.

Sorry to see you're having trouble with this, @"thenaesgould". If you select the files in the folders and then right-click and choose the "make available offline" option, does that help? Keep me posted.

Hey @"knik007", thanks for joining our Community! After you scan your document and then tap on "next", there should be a bar for you to drag to adjust the image quality. You can set it to low, medium or high quality and the file size will get adjusted accordingly automatically. I hope this helps, but if you have any…

Hey @"Shakarshed", thanks for letting us know about this. Would you mind sending us a screenshot of what you see on your end when trying to do this, so we can have a visual as well? If you try to do this through a different browser or a private browsing window, are you getting the same behavior? Let me know and we'll go…

Hey @"Zachary G.1", thanks for bringing this to our attention. With camera uploads, you should be able to upload the videos in your camera roll to your Dropbox automatically. Would you mind attaching the screenshot you linked to your next reply, as we can't access it through the link, due to security reasons? If you can…

Hey @"DaniFati", thanks for reaching out to our Community. Are you referring to the Photos tab in the Dropbox app? How do the photos appear on this page? And if you open the photos to preview them and choose to see the info for each photo, are you able to view the metadata that way? Keep me posted.

Hey @"astuterooster", thanks for reaching out to our Community. This does sound like a strange issue both in the case of human error and Dropbox error. To be honest, there's really no way of seeing why this happened, but if you notice this happening again, perhaps you can take some screenshots, or even better a screen…

Can you please try from this page in your admin console instead?

Sorry to hear that you feel that way, @"James M.58". We'll make sure to pass your feedback onto the team and if you change your mind, let us know and we'll be happy to help.

Hey @"cakbots", since the screenshot you sent us, doesn't show the expected behavior your recipient should be seeing, can you try re-uploading your logo for branded sharing and refresh the page or try another browser, to see if that makes any difference?

Hey @"RoxanneRB", thanks for the additional info. Can you also let us know your computer's OS and version and also the version and sync status of the Dropbox app? To see the version and sync status of Dropbox, you'll need to hover over your Dropbox icon with your mouse. If you could send us a screenshot of that, it would…

Hey @"ottovr", thanks for reaching out to our Community. If you already have that material in your Dropbox account, you can definitely share it with the recipients you want. You can include everything in a folder and then share a link to that folder. Everyone with the link will be able to access the contents. Just keep in…

Thanks for that, @"eldendo"! It does look like a legit email, coming from an official Dropbox domain. It should be a link to our plans page, but you can just ignore it, if you do not wish to continue with a subscription.

Hey @"Christian K.13", thanks for reaching out to us. If you click your Dropbox icon, then on your initials/profile pic, then on "preferences" and then on "backups", you should be able to see a "show setup notifications when a new external drive is plugged in" option. By unchecking this option, the pop-ups should stop. I…