Hannah Dropbox Community Moderator

It might have to do with a third party app; sometimes if a file is used by another app, it will re-appear, so it will need to be deleted from the computer it was originally added from. Does it work if she does it?

Sorry to hear about this, @"Joe hehe". Can we send you an email, to investigate further?

Hey @"Jiefoo", thanks for posting to our Community. When updating a file on your computer, in order for the changes to sync to your Dropbox account, the changes need to made within the Dropbox folder. Is this the process you're following? If you update a file outside the Dropbox folder, even if the same file exists in the…

Hey @"RickyW", thanks for the nudge on this thread. Can you please give us some more info on the issue, like how you're scanning the files? Are you using the Dropbox mobile app to scan them? Or are you on the desktop app? Any additional info would be really helpful.

Thanks for the update, Dennis and thanks for your feedback about this issue. Since you can see which user is the one re-creating the file, can you ask them to delete it from their own account, to see if that helps? Also, if you click on your Dropbox icon, then on your initials/profile pic and then on "view sync issues", do…

Hey @"Yannic_Belgium_Europe", we appreciate your feedback on this matter. Rest assured that your comments are passed along to our team about this. If you have any other questions, please let us know.

Ciao @"simonescartabelli", grazie per l'aggiornamento qui. Puoi per favore chiudere l'app Dropbox, quindi riavviare il computer e quindi riavviare l'app dalla cartella delle applicazioni, per vedere se questo aiuta? -------- Hey @"simonescartabelli", thanks for the update here. Can you please quit the Dropbox app, then…

Thanks for the update, Benji! Are you downloading these files from your own account or from a shared link? And do the files play as normal when you preview them on our website?

Not a problem, Michal! If you need anything else, please let us know. Have a great day!

Thanks, @"amilford", but just as a clarification, by vault, you're referring to the Dropbox Vault feature, right? Have you checked your all files page again, to see if perhaps the move didn't complete successfully and the files just went back to their locations?

Sorry to jump in here, @"aaronzrn11", but when was the last time you logged in to the account? Could it be more than a year?

Thanks, @"salilbhattarai"! I'm on the same version and I still have this option. Can you tap on "account", then on the gear icon, then on "clear cache" and then restart the app, to see if that helps?

Hey @"michael campbell", just to clarify, if the files you added to the Dropbox folder haven't fully synced first, you won't be able to make them 'online-only'. What's the sync status of the Dropbox app? You can hover over the Dropbox icon in your system tray, to see this info.

Hey @"salilbhattarai", can you please let us know which version of the Dropbox app you're currently using?

Hey Don! Thanks for the additional info. If you tap on the 3 dots showing on the top right corner of your screen, and scroll down a bit, are you able to see an “Open with” option? Does that help?

Hey @"AlanBustany", sorry to jump in. Does the "go to file" option in the sync issues tab not work for you? If you follow the steps below, do they help? 1) Click on the Dropbox icon in your menu bar and then click your profile picture or initials 2 Select 'Preferences' 3) Click on the 'Account' tab 4) Hold down the…

Hey @"John Row", thanks for letting us know about this. Can you please let us know which version of Dropbox you're using? Also, have you tried restarting both the computer and the Dropbox app, to see if that helps, as a first step? Keep me posted.

No worries! If you need anything else, please let us know. Have a great day!

Hey @"amilford", can you please guide us through the steps you followed in order to do this move?

Hey @"michal9", thanks for reaching out to the Dropbox Community! If you're using the automatic camera uploads feature and are uploading photos to the same account, these photos will get uploaded to the same camera uploads folder. This is how the feature is set up, even if uploading from different devices. The only thing…

Hey @"Benji27", thanks for bringing this to our attention. How large (in MB or GB) is the video you're downloading? Does the download get completed as normal? And are you having this issue only with this specific file or others as well? Let me know and we'll go from there.

Awesome, I just sent you an email, so we'll continue there.

Are you seeing the same behavior when logging in through a different browser or a private browsing window as well, Trudy?

While we appreciate your feedback here, @"felip", indeed the next step in order to resolve this issue, would be upgrading to Ventura, particularly 13.3 and above. I understand this is not convenient for you, but is it possible? Of course your comments will be passed along to our team about this as well.

Thanks, @"tonekog". And you're seeing the same thing on other browsers as well?

Hey @"nilscbnelson", sorry to jump in here. Can you please send us the ticket number from your communication with our support team, so we can look it up in our system? As for your issue, can you clear the Dropbox app's cache from your settings and restart the app, to see if that helps?

Hey @"jrlbell", thanks for the additional info and the clarifications. Your feedback is also very valuable and I will make sure it's passed along to our team. I'm not really clear on why you followed this process; adding files to your Dropbox folder (even if they already exist in your Dropbox account), would cause them to…

Thanks, @"toonb02"! If that's the email you used to create your older account, then yes. Can I send you an email there, so we can look into this?

Hey @"Malpani", thanks for bringing this to our attention. Can you please quit the Dropbox app and then relaunch it from your Applications folder, to see if that helps?

Sorry to jump in here, @"suite150", but can you please let us know what's the full folder path for each of these folders?