Hannah Dropbox Community Moderator

Hey @"JCplusULTRA", thanks for joining our Community. Quite a strange issue here, but let's see what we can find out. Does closing the Dropbox app also stop this issue or only uninstalling it? Also, if you hover over the Dropbox icon in your system tray, what's the sync status and version of the app? Let me know and we'll…

Thanks for that, Graeme! If you click on that, does it give you an option to sign in? If not, can you send me a screenshot, so I can have a visual of this as well, please?

Does syncing appear to be stuck on this specific number of files? Or is it syncing, just very slowly? If it's completely stuck, can you try these steps, to see if they help?

Hey @"AnupKarnani"! You don't need to create a new account to change your email address on Dropbox. Did you try to login to the existing account that already uses the email you were trying to use? Does it have any files in it that you need? If not, you can delete it and this will free up the email address. Once the email…

Hey @"SNupnorth", thanks for reaching out. If I understand correctly, you have two Dropbox accounts which share files between one another and you'd like to delete one of the accounts, without affecting the files in the other one, is that right? Are the files you're sharing inside folders? If so, before deleting the…

Thanks for the update here, @"Glenn M.5". You can try clearing Safari's cache to see if that helps as well. 

Thanks, @"meemeemux" for the additional info. Since you have a subscription, if your deletions are within the restoration window for your plan, you can contact our support team, to request assistance with a rollback of your account.

Hey @"MarcelloSax64", unfortunately, we're not able to screenshare through the Community; is it possible to send screenshots of anything you might be having trouble with, so we can try to help you?

Sorry to jump in here, @"chauptman1". From what I can understand from your screenshots, it seems that you're using Dropbox for S Mode and not the Dropbox desktop client. Does this file appear as a .xlsx file when you look at it in your account on dropbox.com? If you rename it there from .xlsx to .xls, are you able to open…

Hey @"Grimbo", thanks for the additional info. If you go to your PC and hover over the small Dropbox icon in your system tray, what do you see?

Hey @"Helpmecancel", if you go to the https://www.dropbox.com/support page from an incognito window and then scroll down a bit, you should see a "need help with a billing issue?" option, is that correct? If you click that, you should be able to move forward with submitting your help request.

Hey @"MartyG2", sorry to jump in here. It seems you have posted here from two different Community profiles, @"MartyG1" and @"MartyG2". That means you have two different Dropbox accounts linked to those profiles. This leads me to think that you might be logging in to a different account online, than the one you have linked…

We appreciate the feedback here from both of you @"meemeemux" and @"NB14", rest assured that it will be passed along to our team. Can you let us know if your issue was eventually resolved, one way or another? Or do you still need assistance?

Sounds good, Mike! I just sent you an email, so we'll continue there. 🙂

Happy to hear that, @"aa155"! If you want, you can send your ticket number here as well, so we can look up the communication in our system.

Hey @"igiuscal", thanks for letting us know about this and let's get right to it. The first thing you need to check is the sync status of the Dropbox app. To do this, hover your mouse over the Dropbox icon in your system tray. Do you see any error messages there? Let me know and we'll go from there.

Hey @"kd69", thanks for reaching out to the Dropbox Community. At the moment, the only thing you can automatically upload to Dropbox from your mobile device, is the photos in your gallery and screenshots folders through the camera uploads feature. There's no way to automatically back up other files, however, we appreciate…

Hey @"thx7783", thanks for the ticket number! I can see that a member of our support team has assisted you, but if you need anything else, please let us know.

Thanks for checking, @"wilcolley"! The different file sizes mean that the original photo was modified by some kind of 3rd party app, most likely by adding metadata to your image. This changed the size of the image causing the Dropbox app to detect this file as a new image and upload it. Unfortunately, we cannot…

Hey @"aa155", sorry to see you're having trouble accessing your account. Indeed, without access to the email address, there's not much we can do to help you regain access to the account. I would suggest opening a private browsing/incognito window and going to this page. Scroll down a bit and click on "can't sign in?". You…

Hey @"William D", have you reached out to our support team about this? If not, you can do so through this page.

Hey @"GTMS2005", to make sure I understand correctly, you have paid for a Dropbox subscription, but your account still appears as a Dropbox Basic account with 2 GB, right? If you look up the payment info here, does it bring up the same email address and the one you're using to login to your current Dropbox account?

Hey @"sscotti1", can you also try giving Dropbox full disk access, to see if that helps?

Hey @"MarcelloSax64", if you follow the steps that Nancy linked in her reply, you will be able to disable the backup feature and return your desktop folders to their original locations.

Hey @"Mike P.58", can you let us know which version of the Dropbox app you're using? I just tested this on my end and did not run into any issues. Does this only happen with the 3rd party app you're using or directly from the Files app too?

Hey @"Claude78100", sorry to hear about this. If you check your events page, do you see any events related to those files? Keep me posted.

Hey @"Helpmecancel", thanks for reaching out to us. It sounds like you might be logged in to a different account than your paid one. You can use our lookup tool, to find out the email address of the paid account, so you can login and cancel the subscription. Let me know how it goes.

Hey @"gary5", if you reached out to our support team about this, can you also give us the ticket number for the communication, so we can locate it in our system?

Hey @"wilcolley", sorry to jump in here, but if you check the size of both the original image and the duplicate, are they exactly the same?

Hey @"AnupKarnani", thanks for reaching out to us. If you're getting a message that the email you're trying to use for your Dropbox account is already taken, that means that an existing Dropbox account is already using that email. Perhaps it's an account you had created in the past or forgot about; have you tried logging…