Hannah Dropbox Community Moderator

Hey @"MisterGrimm", thanks for taking the time to post your idea. Since an idea that reflects yours already exists, I moved your post under it, so please make sure to up-vote it, to show your support. Let us know if you need anything else!

Thanks for the screenshot, @"TAnon". Did you take a look at the suggestions in the Help Center article, to see if they help? If not, does our offline installer help?

I'm afraid they cannot only appear in the photos tab, @"yd19". Since they are uploaded in your account, they'll appear in the All files page online and the Files tab in the app. You could create a folder, though, to move them into, if you want.

Hey @"Gabriele M.2", sorry to jump in here! Generally, Backup is designed to back up your content in one direction, from your device to the cloud. If you want to edit your content after backing it up with Dropbox Backup, you’ll need to do so in the files or folders on the original device. So, in that sense, it would be…

Hey @"TAnon", thanks for bringing this to our attention. Can you give us a bit more info on the errors you're getting with the newer versions? If you can even send us a screenshot, that would be really helpful. Thanks in advance!

Hey @"chrisryanphotog", can you check this out, to make sure that your external drive is supported?

Hey @"Ratlaw", I just sent you an email, so we can have a closer look into this. See you there.

Hey @"Tassia", sorry to jump in here. If you login with Google and check the email address in the Dropbox app's settings, is it the same as the one you used to set up your old account? Is it the one you previously received these emails from 2019 to?

Hey @"wazzuchick", sorry to jump in! If you take a look right above the blue 'upload' button, you'll see the entire path of this folder. So it looks like it's a subfolder within a subfolder, within a subfolder, so that's why it's not appearing in the options on the left. I hope this helps!

Hey @"Rezzak", do you have access to the Dropbox account itself and know your password? If you do and you've previously verified your email address, you should be able to change the email from this page.

Hey @"Lambda347", sorry to see you're having trouble with this. I've moved your post to this thread that's about the same issue. Can you take a look at the info and troubleshooting steps provided, to make sure you haven't missed something?

If you close the Dropbox application, does the same thing happen?

Hey @"ogurchik222", there might be a different issue at play here, can we send you an email, to check it out?

Thanks for the additional info on this. Have you tried uninstalling the Dropbox app, restarting the PC and then reinstalling, to see if that helps in a more permanent way? If that doesn't help, I would suggest a more advanced reinstall of the desktop app as well.

Thanks for the update, @"Saga66". When you're copying the files either to your desktop first and then your external drive or directly from the Dropbox folder to the external drive, what is the state of the files? Meaning, are they set to 'online-only' or to 'available offline'?

Thanks for the additional info, @"HCeeP". Where did you delete the files from, though? Did you do it from the website or your local Dropbox folder? And were these files synced to your account? Meaning, were you previously able to access them using the website?

Thanks for the update, @"yd19". Just to clarify, are you not seeing them in the photos tab online or in the photos tab on your Dropbox mobile app?

Hey @"Lboegen", would you mind sending us a screenshot of how it looks now on your end?

Hey @"x-yuri", so you're seeing specific error messages about these directories? What do they show? Is it possible that it's due to incompatible characters?

Hey @"Arun Kalluparampil", thanks for posting your question to our Community. I'm afraid this is not possible with individual files. As a workaround, you can create different folders with each consultant's name, for example, then share the folders with them and add the files they each need to access in the folders. I hope…

Hey @"sgupta304", thanks for reaching out to our Community and sorry to hear about this. Did you manage to send an email to our support team after all? If so, can you send us the ticket number, so we can check it out? If not, what you can do when submitting the form, since you actually need an account rollback, is to…

Hey @"KennyFlaming", happy Tuesday! Would you mind right/control clicking on a file in your Dropbox folder or the Dropbox folder itself and sending us a screenshot of the options you see?

That's great to hear, @"tomikobako"! Before you delete anything, can you check how the backup of the particular computer appears here, in your backups page? Does it look active? If so, you should be able to go through the steps I linked in my previous response, to disable/delete the backup.

Hey @"zlig", can you send us a screenshot of the prompt you're getting to upgrade as well?

Hey @"NetSec", sorry to hear about this. Can we reach out to you via email, so we can look into that together?

Hey @"Alex2222", in our ticket you mentioned that the issue was resolved, is everything okay now?

Hey @"IlianaIB", once you submit your ticket the way Rich described, please send us the ticket number, so we can look into this!

Hey @"schmidjd", thanks for your post. This could be expected due to the number of subfolders, but can you try and let me know if you see the same thing on other browsers as well? Thanks in advance.

Hey @"ecthompson", thanks for letting us know. Can you please hover over the Dropbox icon in your system tray and let us know the sync status of the app? Also, make sure to check out these steps, to see if they help.

Hey @"Saga66", thanks for joining our Community. Dropbox doesn't alter your files in any way, but let's see what we can find out about this. After exporting the file to your Dropbox, how are you copying it to your PC? Are you downloading it from our website or does it sync with the Dropbox desktop app? And if you move the…