Hannah Dropbox Community Moderator

Hey @"Weifang5", thanks for joining us! It sounds like before you deleted Dropbox, you had enabled our backup feature on your Dropbox application. Do you see your desktop files in your deleted files page or your events page?

Thanks Matt! I understand you're both on the same Dropbox Business Advanced trial team, but are both computers using the same Dropbox login/account?

Hey @"Rick", welcome to our Community! If this is a shared folder you were invited to, you'd need enough space in your account to add it as well. Do you need edit access to the folder? Or just to access it? If you only want to access/download the files to your computer, the owner can send you a "can view" link instead. And…

Hey @"soloelsie", can you also let us know more about what happened after you reinstalled the Dropbox app?

Thanks for all the info, @"chrisryanphotog". Can we actually send you an email, so we can investigate this further internally?

Thanks for that, John. In this case, can you try reaching out to our support team directly, so they can assist you further? Once you do that, please send along your ticket number here as well.

Sorry to jump in here, @"newtonprints". Indeed, when you set a file to "online-only", it stops taking up space on your hard drive. It doesn't get completely removed, you'll still see it if you're connected to the internet, but it will just be a placeholder file, with no physical space. I hope this helps!

Hey @"Xtendamed", thanks for reaching to us and sorry to see you're having trouble cancelling your subscription. Did you reach out to our support team about this? If so, can you give us the ticket number for the communication?

Sorry I missed that and thanks for the update. Just to confirm, is the "Online-only files on Mac" option enabled in your account settings?

Hey @"Karmaa", thanks for joining the Dropbox Community! I just moved your post to this thread with some info relevant to your query. Check it out and let me know if you have any questions.

Thanks, @"Amornrat", I just emailed you!

Hey @"erigo", thanks for taking the time to post to our Community. Only the owner of a shared folder can pass the ownership to another member, which means that the previous owner did it somehow and only the current owner can change it back. I'm afraid we also don't have access to any info on how or why this might have…

Hey @"modlaw", thanks for reaching out to the Dropbox Community. Sorry to see you're having trouble. Since we can't really verify the ownership of the account without access to the email address, have you tried regaining access to that first? You can also take a look at this article for more info.

Thanks for the reply, @"Screatch". Can we reach out via email, to check this out?

Thanks for the update, @"asdxasdx". Just to check, if you change the default place where your Microsoft Office files open to Google Docs in this case, does that help at all?

Hey @"RajeshVictor ", sorry to see you're having this issue. How large are the files you're trying to download? Have you tried from a different browser or a private browsing window, to see if that works?

I see, thanks for the update, @"Luddite"! Does uninstalling and reinstalling the apps help at all, maybe?

Sorry to hear about this, @"Amornrat". I does sound like you're paying for a different account than the one you're using. Can we send you an email, so we can investigate this further?

Hey @"qwerty0922", indeed, at the moment, there's no option to delete a signed document, but thank you for this feedback. I'll make sure to pass this along to our team!

Happy to hear that, @"Anon4"! If you need anything else, please let us know. Have a great day!

Sorry, @"Pardhivan", but just to clarify, did you reach out to our support team about your issue? What's the ticket number you received, please?

Hey @"matthewp", thanks for bringing this to our attention. Are both yours and your colleague's computers linked to the same Dropbox account? And what kind of Dropbox plan are you both on?

I see, thanks for the update, @"dmitriy1980". If closing and restarting the app or restarting your computer doesn't help either, can you try a more advanced reinstall of the app, to see if that helps?

Hey @"wpals03296", out of curiosity, do the photos get backed up when you plug your phone into your computer (despite the error) or do you also have camera uploads enabled on the mobile app and they get backed up from that?

Hey @"Z3TA4", I'm sorry to say that if the files were deleted from your account that long ago, they can no longer be recovered. Deleted files can be recovered up to 30-180 days, depending on your Dropbox plan, but anything outside the restoration window, cannot be restored.

Hey @"Malpani", I just reached out to you, so we'll continue via email!

Hey @"Alphahuman", is there perhaps any chance to recreate or reinstate the email address?

No worries, @"Pert", can we send you an email, to sort this out?

Hey @"armin_alimardani" and @"azodl", thanks for all this info and screenshots, they're quite helpful. Would you both mind hovering over the Dropbox icon in your menu bars, to see the exact version of the Dropbox app? The most recent stable is 180.4.4912. The ******.4.xxxx indicates that it's the stable version, whereas…

Thanks for letting us know, @"bva974". Can we send you an email, so we can look into this internally?