Hannah Dropbox Community Moderator

Hey @"bluemountain2021", thanks for bringing this to our attention. The email address of the sender is a legit Dropbox address, but is it possible that this went to a different email address and not the one associated with your paid account?

Hey @"HCeeP", thanks for reaching out to the Dropbox Community. Would you mind clarifying a few things for me? Like, how did you delete the files? Using our website? When referring to the "desktop folder" are you referring to a folder you just created on your desktop to move the files to? Or your Desktop (system) folder?…

That's wonderful, @"Skycap"! Thanks for the update and if you need anything else, please let us know. Have a great week ahead!

Hey @"ywriter_user", I moved your post to this relevant thread. Can you take a look at the info and troubleshooting steps here, to see if anything helps?

Hey @"yd19", thanks for bringing this to our attention. Generally, the photos tab will show all the image and video files uploaded in your account, no matter their location or way you upload them. That being said, the photos tab excludes: 1) .png files 2) photos smaller than 15 KB in size Could this be the case here? Let…

Hey @"whydub", thanks for letting us know about this. Can you try these steps for a more advanced reinstall of the desktop app, to see if they help?

Hey @"Skycap", thanks for posting your question to our Community. Can you please take a look at these steps, to see if they help? Let me know how it goes!

No worries, we got it, Mike! I just sent you an email, and we'll continue there. Cheers!

Hey @"KHAIR", if you want to share the file, I would suggest creating and sharing a Dropbox link instead. Can you try and let us know if that works for you?

Hey @"jparker", thanks for reaching out to us. If you click on the Dropbox icon in your menu bar, then on your initials/profile pic, then on 'preferences' and then on 'sync', what's the location of the Dropbox folder there?

Just to confirm, if you close the Dropbox app completely, does the issue persist, @"TitoritoTito"? How about any security apps, like Walter mentioned? Do you have any antivirus/VPN/firewall etc. that might be causing this?

Hey @"Sandman77", thanks for the screenshot! Is it possible that the particular subfolder is shared with different people than the parent?

Привет, @"xenon54", жаль, что у тебя такая же проблема. Вы также пробовали шаги по устранению неполадок, описанные в этой теме, на своей стороне? Например, удалить и переустановить приложение Dropbox и убедиться, что у вас достаточно свободного места (памяти) на вашем устройстве? ------- Hey @"xenon54", sorry to see that…

I think there's a bit of a confusion here, @"debbru", but let's see if we can clarify things. If you're both sharing the same one Dropbox account, anything you would both upload to the account, would be accessible by both, since you're both logging in to the same one, even if it says "only you". However, if each of you has…

What happens if you try to follow these steps, Tomiko?

Before you delete anything, Tim, can you make sure that you have all your files saved in your account online? If you could also send us a screenshot of both the old and the new Dropbox folder, to compare, it would be really helpful.

Thanks for the additional info, Mike. Can we send you an email, so we can take a closer look into this?

Hey @"VickiBurbank" and @"c4l1n", sorry to see you're having this issue. Have you tried uninstalling and reinstalling both the Gmail and Dropbox apps, to see if that helps? Keep me posted.

Hey @"ASample", thanks for this info. I moved your post to this relevant thread. Please make sure to check it out for more info on your issue.

Hey @"-nikolaos", sorry to jump in. Do you see the same if you click on your Dropbox icon? What's the sync status of the app and the status of the backup there?

Hey @"64footdan", are you getting the exact same error message? If so, can we send you an email, so we can investigate further?

Hey @"JaneCG", can you please send us a screenshot of the error, like Jay requested, so we can have a visual? And do you also see the same thing, if you use a different browser or a private browsing/incognito window?

Hey @"monica_alvarez", sorry to jump in here. I believe that removing the old drive from your backup and then backing up the new drive would be the best and safest way to go. I hope this helps!

Sorry to hear about this, @"TimReid". Has the migration finished on your computer? If you hover over the Dropbox icon in your menu bar, what's the sync status and version of the app? And what's your computer's OS version?

Hey @"debbru"! Can you first let us know what you'd like to do? Do you want to share your files with edit permission, so that the people accessing them can also edit/delete them? Or do you want to give them view-only permission? With view-only, they'll only be able to view the files and download them, but not edit/delete…

That's strange indeed, @"James b124". Can you send us a screenshot of how the page appears for you? Just make sure to hide your personal info, like your last name and email address.

Hey @"rdrman08"! I just sent you an email, so we'll continue working on this there.

Hey @"dockap", if backup is off for your computer, and you still have the Dropbox app installed, you should be able to reset your desktop folders back to their original locations, by following these steps: 1) Click the Dropbox icon in your menu bar. 2) Click your profile picture or initials. 3) Click 'Preferences'. 4)…

Hey @"nunoggomes", thanks for joining our Community. I'm afraid that upgrading your account retroactively won't help you restore files that were deleted a long time ago. I moved your post to this relevant thread, so you can take a look at the other replies for more info.

Hey @"IanSE", are you getting the same behavior on other browsers or private browsing/incognito windows as well?