Hannah Dropbox Community Moderator

Hey @"ai2323", thanks for bringing this to our attention. Are all your Dropbox files giving you this error message? Does the error come up when you try to open files that are set to 'online-only' or 'available offline'? And what's the sync status and version of the Dropbox app? You can hover over the Dropbox icon in your…

Hey @"helpRootCandles", sorry to hear about this. Can you please add no-reply@dropbox.com to your email contacts and try again to see if that helps? If you haven't already, make sure to check your spam folder as well.

Hey @"ARCHIVOfis", I'm afraid that without access to the email address, there's not much we can do on our end. Could you reach out to the email service provider and see if they can reinstate the address?

Hey @"YBeFitWellness", thanks for bringing this to our attention. Would you mind sending us a couple of screenshots, showing how the file looks in the preview and how it looks when you open it with PowerPoint for the web? If you download the file to your computer and open it with the local PowerPoint app, does it work? Let…

Thanks for the additional info here! Since it's only been a couple of days, have you tried restarting the device, to see if it helps? If you quit/relaunch the app or pause/resume syncing? Do you see any difference?

I found what the issue is here, Akash. Encrypted APFS drives aren't supported at this time, that's why it's not working for you. You can see which types of drives are supported here. I hope this clarifies things.

Hey @"m-nakanishi", thanks for joining our Community! Can you double-check the link settings, to make sure you've sent them a "can view" and not a "can edit" link instead?

Can you also check if there are any incompatible characters in the names of the files within the folder, that might not be syncing on the Windows computer, causing the discrepancy?

Hey @"darrylschick", thanks for this. Do you have an open ticket with our support team about this that you can give us?

Thanks for this info, Nathan! Does updating the Dropbox app on the Windows computer to the most recent version help in any way?

Hey @"KenupCF", sorry to see you're having this issue. Can you check if your screen is configured correctly and it's not zoomed in, for example? And can you send us a screenshot of how it looks?

Hey @"NathanHi", thanks for reaching out to the Dropbox Community. Firstly, I wanted to ask you if these two computers are both connected to the same Dropbox account or if this is a shared folder, shared between two different accounts. What's the sync status and version of the Dropbox app on both computers? You can hover…

Does syncing work otherwise, @"akshay2023" ? Meaning, if you drag and drop a test file to this particular folder, does it sync online?

Hey @"Joaquinbfc", thanks for reaching out! If you want to delete files from your Dropbox, you can follow the steps in this article. I hope this helps!

Thanks for the update, Oliver! So, is the application working now as normal?

Thanks for checking in, Pat! I'm happy to see that the issue is resolved for now, but do let us know if it comes back. Have a great day!

I see, thanks for that, @"DB_IG". Is it okay to send you an email, so we can investigate this further?

Thanks for clarifying, Ella! I've passed your comments along to our team, so thanks for the feedback on this. If you need anything else, please let us know.

Can you unplug that drive, to see if that helps the other one appear, Akash?

Hey @"AlvaroDiezMora", thanks for letting us know about this. What's the sync status and version of the Dropbox app, when you hover over the Dropbox icon in your menu bar? Did this happen after the update of the app to the new Dropbox for macOS version?

Hey @"rc07", thanks for reaching out. At the moment, it's not possible to choose which photos appear in the photos tab or remove photos without deleting them from the account. I found this relevant idea on our idea board, though, which you can up-vote to show your support.

Hey @"jcoop", thanks for bringing this to our attention. Can you double-check that the Dropbox desktop app is working on your computer? If you hover over your Dropbox icon, what's the sync status and version of the app? Also, if you navigate to the files directly from the Dropbox folder and not from the website, are you…

Hey @"stabel", sorry to hear about this issue. Can you try to install the Dropbox app using our offline installer, to see if that helps?

Hey @"AkashJewels", thanks for this info. If you go to your backups page, click on "Manage Backups" and then "Open backup settings", are you able to enable backup for this drive?

Thanks for the additional info, @"rigas". Would you mind clearing the cache in Firefox and restarting your computer, to see if that helps? And can you also test if there are any other extensions that might be interfering with the Passwords one? You can do that by disabling any other extensions you might have active and…

Thanks for the update, @"DB_IG". Can you also make sure to clear your browser's cache and to make sure that you have the latest version of Firefox installed (115.0.3)? 

Hey @"apodyopsis", just wanted to clarify things here. Basically, our suggestion or workaround is to make the folder available offline. That way, you'll be able to see the dimensions of the folder and all the files inside it. But we really appreciate your feedback. Thanks!

Thanks, @"Kearcuri". And did you take a look at your events page, to see if you can find any events related to that video?

Would you mind sending us a screenshot of the error, @"superjames888"?

Hey @"cisco_sanj", when were the photos uploaded to your Dropbox account? And do you see the same thing on other browsers as well?