Hannah Dropbox Community Moderator

Can we send you an email, so we can investigate this further, Johnny?

Hey Carol! If you click on the Dropbox icon, then on your initials/profile pic and then on 'preferences', do you see it?

Hey @"johnny18420", sorry to jump in here. In order for the referral to be valid, this person would need to install the Dropbox desktop app on their computer as well, did they do this? Here are the steps they need to follow.

Thanks for that, @"wallemoney"! If you clear the Dropbox app's cache or uninstall and reinstall it, do you see the same behavior?

Hey @"wallemoney", thanks for bringing this to our attention. Are the WhatsApp images also saved in your Camera Roll apart from the WhatsApp folder on your phone? Can you send me a screenshot of your Camera Uploads settings, showing the images you've chosen to upload? And what is your device's OS and version? Let me know…

Sorry to see that you're having this issue, @"Starr58". Have you tried restoring your purchase by following these steps?

Hey @"joao cruz", does this only happen with Excel files? Or other types of files too?

Hey @"Carol G.1", thanks for reaching out to us. It looks like you've enabled our computer backup feature on the Dropbox application. You can disable it and move your desktop folders back to their original location, by following these steps.

Not a problem, @"cantunsubscribe", I'm glad to see you were able to resolve this. If you need anything else, please let us know. Have a great day!

I appreciate the additional info here, @"2ndMile". Can you check if Dropbox has full disk access on the computer? Perhaps that's the culprit here.

Hey @"munch1", sorry to hear about this. I moved your post to a thread with info relevant to your case; can you take a look? Let me know if you have any questions.

Hey @"Arjb", thanks for joining this discussion. Can you try these steps, to see if they help?

Thanks for bringing this to our attention, @"cantunsubscribe". Do you get the same behavior if you try this from a different browser or a private browsing window? Or are you seeing this, when clicking on the 'unsubscribe' option from the email app on your mobile device? Keep me posted.

Hey @"Spcookie", sorry to hear about this issue. Does this happen only with PDF files or other types of files as well? Have you restarted the device at all, to see if it helps?

Hey @"0516", thanks for posting to the Dropbox Community today! Just to clarify, if you'd like the recipients of this shared file to be able to edit it, they'll need to have a Dropbox account. In this case, you can add the file to a folder and just invite these users to the folder. But if they don't have a Dropbox account,…

Thanks for the additional info provided here and the feedback. Are you able to access the folder in question, if you go directly to the shared tab in your account? That way you don't need to click on the link each time.

Thanks for the update here, Carlos. It is very strange that they don't open on the website, mobile app or locally on your computer, this definitely indicates that they're corrupted somehow. But uploading them to Dropbox like that, wouldn't cause them to get corrupted. If you download them from our website and open the…

Hey @"Jjph", thanks for letting us know about this. If you open the Dropbox app and tap on 'account', then on the gear icon and then on 'clear cache', does it help? If not, please send us a screenshot of the pop-up; just make sure to edit out any personal info. Thanks in advance!

Hey @"2ndMile", sorry to jump in here. Do you get the same behavior if you close the Dropbox app before duplicating a file?

Hey @"agliopane", I just sent you an email, so we'll continue looking into this there.

Hey @"Tassia", at this point, I would suggest that we create a ticket for you, so that we can look into your account and see if we can find the files you're missing. Can we do that?

Sorry to hear about this, @"GTonella". Can you please give me the ticket number for your communication with our support team, so I can look into this for you?

It could be, if she's using her own account, she can basically add and store any file she wants, so it could be older files she doesn't remember adding etc., in different locations of her Dropbox. But if the shared folders you invited her to, appear in the 'shared' page, you both should see the same contents there.

Hey @"IDontAppreciatedbx", can you please check with the person that shared the link with you, to confirm which steps they used to create it? If they invite you to the folder instead, by using these steps, can you then access the folder?

No worries, @"D00TS", it's okay that she opens her account; if she's been granted access, she should be able to access the folders/files from her own account too. Can you ask her to check this page, to see if she can see the same versions/files as you?

Sorry to hear about this, @"janjilawoffice". Is it possible that you're signed in to a different account, that's why you can't see the subscription? Also, you mentioned that the payment went to your credit card; can you use our lookup tool, to find the email address associated with the paid account? Let me know if you can…

Sorry to see that you're having this issue, @"carlosc9". Just to confirm, are you uploading the photos by opening the Dropbox app and tapping on the '+' icon? Or by sharing the photos to Dropbox through the Photos app?

Hey @"D00TS", thanks for joining us on the Dropbox Community. Can you please confirm how you've invited this user to access your files? Did you follow these steps or did you perhaps send her a link? If you click on the 'share' button next to the shared folder here and then on 'who can access', do you see her name? Let me…

Hey @"Mizael Cantu", sorry to hear about this. Can we send you an email, to look into this internally?

We're happy to see that all went well in the end, Paul! If you come across any other issues, make sure to let us know. Have a wonderful week ahead!