Hannah Dropbox Community Moderator

Hey @"Anne W.3", sorry to see you're having trouble deleting folders from your account. Are you looking at the 'all files' page for the ellipsis button? If you don't see it there, can you try from a different browser or a private browsing window, to see if you get a different behavior?

Hey @"elbamarie2004", thanks for chiming in. Is this a credit card payment? If so, can you look it up here, to see which account it's for and if you have access to that account?

Do you mean that you're already in contact with our support team, @"chrisryanphotog"? If so, can you please give us the ticket number for the communication?

Thanks for the ticket numbers, CJ. From what I can see, your second ticket closed, as you didn't reply back to the agent with the info they requested. Even though the ticket is closed, can you try replying back to that email, to open a new follow-up ticket? That way our support team will be able to assist you directly.

Hey @"megawhite" and @"EvilBolzen", we appreciate you taking the time to post about this and we will make sure that your feedback is heard. I'd also like to suggest our Dropbox for Windows 10+ beta, which is focused on the changes introduced with Microsoft’s new sync API called Cloud Files. We’ve been revamping our sync…

Hey @"Eunseongkim", sorry to hear about this confusion. Can i send you an email, so our team can look into this?

Hi there, @"implmex", thanks for posting! The first thing you need here, is the email address associated with your original account; do you know it? If you do, try to sign in to it first through dropbox.com, to make sure all your files are there, etc. After that, you can simply sign out of the new account on the Dropbox…

Sorry to jump in here, @"AbbyGail Yap". Would you mind sending us another screenshot of the message you see when you're prompted to upgrade? Was this folder shared with you through a link or did the owner invite you to the folder?

Shared folders do count against your own Dropbox space too, @"Eva27". I've moved your post to this thread with some info relevant to it. Make sure to check it out and let me know if you have any additional questions.

Hey @"Macadamia", thanks for reaching out to our Community. Dropbox doesn't alter your files in any way when you upload or download them; can you let us know how the picture in question was uploaded to Dropbox? And do you see the same with all your image files?

Thanks for the updates here, @"Frank P E.". I'm glad to see that you were able to resolve the syncing issue and I'll make sure to pass your feedback along to our team. If you need anything else, don't hesitate to let us know!

Thanks for bringing this to our attention, @"CJZ". Can you please give us the ticket number of the communication you had with our support team, so we can investigate further? Thanks in advance!

Hmm, thanks for the additional info, @"Weifang5". When did you delete your Dropbox folder? Do you see your desktop files in this page perhaps?

Hey @"RajeshVictor ", just to clarify, did trying from a different browser help at all?

Thanks for the additional info, @"Froskurinn". We really appreciate this feedback and I'll make sure to pass your comments along to our team. If you need anything else, please let us know!

Hey @"Poeiabird", thanks for joining us on the Dropbox Community. I moved your post to this thread with a lot of info relevant to your query. Make sure to take a look and let me know if you have any questions!

Hey @"roshana", thanks for reaching out to us! I moved your post to a thread with plenty of info relevant to your query. Take a look and let me know if you have any questions!

Hey @"boudist", thanks for y our feedback about our Professional plan, I'll make sure to pass it on to our team. In the meantime, you can up-vote this idea, to show your support.

Cheers! And you mentioned that you're on v180.4.4912 of the Dropbox app; is your colleague on the same version too? 

Would you mind sending us a screenshot of the options you see, @"agricola"?

Thanks for all the additional info, @"rhstowe", and apologies for the delay here. Can we send you an email, so we can look further into this?

Hey @"holops", just to make sure I understand correctly, you upgraded your account through Google Play and you don't see an option to cancel the subscription after following these steps, is that right?

Hey @"conalwn", thanks for reaching out to us. This is quite a strange issue. Just to confirm, you're signed into the same Dropbox account both on the website and the Dropbox application, correct? Can you also send us a screenshot of your Dropbox folder's properties, so we can compare the size of the Dropbox folder on your…

Hey @"Weifang5", thanks for joining us! It sounds like before you deleted Dropbox, you had enabled our backup feature on your Dropbox application. Do you see your desktop files in your deleted files page or your events page?

Thanks Matt! I understand you're both on the same Dropbox Business Advanced trial team, but are both computers using the same Dropbox login/account?

Hey @"Rick", welcome to our Community! If this is a shared folder you were invited to, you'd need enough space in your account to add it as well. Do you need edit access to the folder? Or just to access it? If you only want to access/download the files to your computer, the owner can send you a "can view" link instead. And…

Hey @"soloelsie", can you also let us know more about what happened after you reinstalled the Dropbox app?

Thanks for all the info, @"chrisryanphotog". Can we actually send you an email, so we can investigate this further internally?

Thanks for that, John. In this case, can you try reaching out to our support team directly, so they can assist you further? Once you do that, please send along your ticket number here as well.

Sorry to jump in here, @"newtonprints". Indeed, when you set a file to "online-only", it stops taking up space on your hard drive. It doesn't get completely removed, you'll still see it if you're connected to the internet, but it will just be a placeholder file, with no physical space. I hope this helps!