Hannah Dropbox Community Moderator

Hey @"roshana", thanks for the nudge here. If you open the image through the Dropbox website, you should see a 'Publish' option right above it; can you check?

Hey @"millerjg", since it was the weekend and it's been a couple of days now, can you check and let us know if the issue persists?

Hey @"serpvect", from what I can see in your ticket now, the issue has been resolved. If you need anything else, please let us know. Have a great week ahead!

Thanks for reaching out today, @"stephanmo". Does this only happen with attachments of encrypted emails and does the add-in work well otherwise? Do you see the same behavior when trying this from a different browser/private browsing window? Let me know and we'll go from there.

Hey @"mandelko-work", thanks for letting us know about this. If you click on your Dropbox icon, then on your profile pic/initials and then on 'view sync issues', do you see anything reported there? Also, what's your computer's OS and version and the version of the Dropbox app?

Hey @"Weifang5", I hope you had a great weekend. I'm afraid that if you deleted the Dropbox folder from trash and you cannot find the files in the deleted files page or the events page, then they are not recoverable through Dropbox. I'd suggest looking into a third party app that could perhaps help you restore the files…

Hey @"Mike-PCRA", thanks for reaching out to us. I'm afraid that there are no records kept of these messages anywhere. Only the recipient would be able to see it in the email invitation they received. Did they check their email for that, or did they perhaps accept the folder directly from our website? Let me know!

Thanks for bringing this to our attention, @"susannadf". This is quite strange indeed. Can you let us know what your tablet's OS version is? And if you go to your Playstore, can you check if there's an update for the Dropbox app for you to install? Thanks in advance.

Hey @"HelloThereEveryone", thanks for posting your question to the Dropbox Community. Since Apple no longer allows the Photos Library to be synced over cloud-storage services, you won't be able to sync it to your Dropbox with the Dropbox for macOS app. You can of course manually move the photos into Dropbox, to sync them,…

Hey @"loungebob", thanks for your post. Indeed, it's not currently possible to stream files locally without syncing the files to the computer first. We appreciate your feedback, though, and I'll make sure to pass your comments on to our team. If you have any questions, let me know.

Hey @"RolfBly", thanks for bringing this to our attention. Just to be sure, have you used the search bar in your 'all files' page, to search for the files, to see if they did get imported? If you try again, do you get any error messages during the process?

Hey @"johnkast", welcome to our Community. If I understand correctly, you'd like to install the new version of Dropbox for macOS on your computer. We’re currently still in the process of rolling out the updated Dropbox for macOS on File Provider. The update isn't rolled out to all Dropbox customers at once, but rest…

Hey @"Mdbox2", thanks for posting your question. If you want to make sure you're deleting the correct account, I would suggest opening a new private browsing/incognito window on your browser. Sign in to the account in question, delete it and your main Dropbox account won't be affected at all. Let me know how it goes!

Hey @"dianefranklin", thanks for joining our Community. Do you have the Dropbox application installed on your Mac computer? If you do, and if all your files are set to 'available offline', you should be able to drag them out of the Dropbox folder in Finder, and drop them to any other location you want. This will delete…

Hey @"Jambo", thanks for reaching out to the Dropbox Community. If you want to disable backup for your Documents folder, you can follow the steps here. Note: Make sure to choose the 'Keep content in folders on this PC' option during the process. I hope this helps!

Thanks for letting us know about this, @"nts-studio". Can we send you an email, so we can take a closer look?

Hey @"andy210779", sorry to see you're having trouble accessing your account. Are you not receiving the two-step verification code or is it the 6-digit one time code instead? Can you check your spam folder as well? If it's not there, try adding no-reply@dropbox.com to your email contacts and try to login again. Let me know…

Hey @"T Magurk", thanks for posting to our Community! Indeed, it's strange that you can see only one folder on the web and then a different folder in your Dropbox folder in Finder. Just to be 100% sure, click on the Dropbox icon, and go to the 'account' tab in preferences, to make sure that the email address there, matches…

Hey @"Angie07", would you mind sending a screenshot of that message?

Hey, @"Weifang5". I looked online and found that .dbt files could be the extension of a thumbnail cache used by Photo Commander picture editor. Have you also checked your trash, to see if you can locate the files there? And how about the page I linked in my previous reply?

Thanks for the additional info, @"conalwn". Just to check, if you turn on camera uploads on the Dropbox mobile app on your iPhone, does it work that way? Or are you getting an error to upgrade there as well?

Hey @"loungebob", while we appreciate your feedback, I'll need some more clarifications, to check if there's an actual issue here. You mentioned that you changed the setting in the app's preferences, so that new files added would sync as online-only. That means that new files added from the Dropbox website or other devices…

Hey @"anazacco", if you click to add the folders to your account, they will be added to it and will take up space in it, that's all. I hope this helps!

Sorry to see you're having this issue, @"millerjg". Are you doing this on a Mac or Windows computer? What's the sync status and version of the Dropbox app at the moment? You can hover over your Dropbox icon, to see this info. Let me know and we'll go from there.

Just to confirm, do you see the same thing, when installing through the offline installer as well, @"yanfei wu"?

Hey @"Iliana1", thanks for reaching out to us. What's the sync status and version of the Dropbox app on the Windows computer? You can hover over the Dropbox icon for this info. Do the files sync to your account online as well? If they sync to your Mac computers and online, but not your Windows one, can you check if the…

Hey @"DimAlex", thanks for reaching out to us. Can you check what the plan tab in your account settings is reporting? And where did you see that you're using 130 MB, can you please send us a screenshot?

Hey @"Pert", if you received Jay's initial email, you shouldn't have any issues receiving his replies, so would you mind double-checking in case you missed it? If it's only your own reply that you see in the email chain, please let us know.

Hey @"igudwhi", thanks for bringing this to our attention. Are you having this issue when creating and editing a Word file through the Dropbox website? Or are you seeing this in the local Dropbox folder on your computer? If it's the local Dropbox folder, can you quit the Dropbox application, to see if the issue persists…

Thanks for the update here, @"Medrod", that's a bit strange. Can you try a more advanced reinstall of the app, to see if that works?