Hannah Dropbox Community Moderator

Hey @"TheAnt", thanks for posting your question to our Community. There are no monthly limits when it comes to uploading, downloading or sharing files. However, there are daily limits when it comes to sharing. You can see more info about this here, but let me know if you have any questions.

Hi again, @"Rebecca16"! Indeed, a shared folder will take up space in the accounts of all the members, when the folder is shared with edit permissions. Do you need this person to have edit access to the folder or just view and/or download it to their computer?

Hey @"NickiZ", thanks for reaching out to us. Indeed, when you move files to the Dropbox folder, they'll need to take up space on your hard drive, in order to sync to your account and connected devices. You have a couple of options in your specific case. You could use our backup feature, to basically back up your EHD to…

Hey @"Roman--", sorry to hear about this. We don't really have such a link, but can I send you an email, so we can look into this further?

Hey @"gogettervj" and @"Me420", thanks for the additional info. Can we send you an email, so we can look further into this?

Sì, per favore, se puoi eseguire alcuni test e scoprire se ciò accade da un particolare account, faccelo sapere. Tutto quello che troverai ti sarà sicuramente utile. ------- Yes, please, if you can run some tests and find out if this is happening from a particular account, please let us know. Anything you can find will…

Hey @"KC805", I see that there's an update on your ticket, so make sure to reply back to my colleague!

Thanks for letting us know, anonymous. What do you see when you hover over the Dropbox icon there? Do you see any error messages?

Thanks for the update, @"samrae", and sorry to hear you're still having this issue. In your case, are you actually plugging your phone in to your computer, to import your photos and videos to Dropbox? Or are you plugging it in for other reasons, non-Dropbox related? Can you also send me a screenshot of the backups tab in…

Hey @"mskogly", thanks for bringing this to our attention. Can you please let us know which version of the Dropbox app you're running, by hovering over your Dropbox icon, and what your computer's OS version is? If you give Dropbox full disk access, does it help with the syncing issue?

Hey @"kiliank", thanks for reaching out to us. Strange that there's no transaction ID on the credit card statement; but not to worry, we can still figure this out. Can we send you an email to investigate further?

Hey @"beeyankaaa", thanks for joining our Community! I moved your post to this thread with some info relevant to your query, so make sure to check the solution here, which should answer your question fully. If you still have any questions, don't hesitate to reply!

Hey @"ssingeisen", thanks for bringing this to our attention. Can you check if you have the Dropbox icon in your menu bar? If so, please hover over it and let me know which version of the app you have installed and if there are any error messages that appear. Thanks in advance.

Hey @"francescobettio", thanks for bringing this to our attention. Have you tried quitting the Capture app and re-opening it, to see if that helps? If not, try uninstalling and reinstalling it as well. Let me know how it goes.

Hey @"Karo Holmberg", thanks for taking the time to post to our Community. We really appreciate your feedback on this matter. Just wanted to address your concerns/questions; when creating a link to a folder, are you choosing the option to create a "can view" or a "can edit" link? A "can view" link shouldn't prompt the…

Hey, @"Conn217", if you don't know which account is the admin account, take a look at this page. Once you've gained access to the admin account, you can request a call from the Help tab in the admin console here.

Hey @"Isha", sorry to see you're having an issue with this. Just to clarify, it's not really possible to get charged without providing your billing info first. Did you perhaps have a free trial that renewed? Is this a Dropbox charge or a Dropbox Sign one? If it's a Dropbox one, you can use this page, to locate the email…

You're most welcome, @"RonJenn"! If you need anything else, don't hesitate to reach out again. Have a great day!

سلام @Isaashkini، آیا چیزی وجود دارد که در مورد آن به کمک نیاز دارید؟ با عکسات اتفاقی افتاده؟ ----- Hey @"Isaashkini", is there something you need help with? Did something happen with your pictures?

Hey @"RonJenn", thanks for joining our Community! Even if the link shows up as text when you paste it, it should show up as a link after you send the email. Can you test this by emailing a link to yourself, and let me know what happens? Cheers!

Hey @"Agapi1983", thanks for taking the time to post here. I'm afraid that if your files were permanently deleted, and do not appear in your deleted files, they cannot be recovered through Dropbox. If this folder also existed on your computer, it might be worth checking if there's a chance to restore it through your OS, or…

Hey @"censilver", if you click on the 'manage backups' button in the preferences, are you prompted to set up your backup or are your desktop folders already checked (backed up) there?

Ciao @"Menek", scusa se mi intrometto qui. Quando ciò accade, vedi ancora e ancora gli stessi eventi nella pagina degli eventi di prima? Che sei stato aggiunto alla cartella e poi rimosso? Puoi inviarci uno screenshot di ciò che vedi negli eventi? ------- Hi @"Menek", sorry to jump in here. When this happens, do you see…

Happy to see that, @"dbushn2"! If you have any other questions, let us know. Have a great day!

Sorry to see that, @"Deb R". just to clarify, you are getting the error in the account tab in preferences on the desktop app, when trying to link the second account, right? At which step of the process does the error appear? Can you close the Dropbox app and relaunch it, to see if that makes any difference?

We appreciate the clarification and the feedback here, @"leveeroadstudio". We're always looking for ways to make Dropbox better and more efficient, so I'll pass this on to the team.

Hey @"JWMS", jumping in here as well, I hope that's okay! Deleting the Dropbox folder from your snippet above, would cause your Dropbox folder to be deleted and along with it, all your Dropbox files and the backed up files, so please refrain from doing that. If the files in your Dropbox folder are old and useless to you,…

Sounds great, @"ECRFF", happy to help! If you need anything else, let us know. Have a great day!

Thanks for bringing this to our attention, @"ECRFF". Can you try to give Dropbox full disk access on your computer, to see if that helps? Keep me posted.

Thanks for this info, @"shoeb ikhlas". Can you also send us a screenshot of the error you're getting each time you restart your device?