Comments
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Hey @"debeesniz", thanks for letting us know about this. Can you try Walter's suggestion here, to see if it helps? Make sure to also take a look at the rest of the thread I moved your post to, for more info on this.
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Hey @"EsariaNZ", thanks for reaching out to the Dropbox Community. Referral space is actually permanent, can you let me know where you saw that you're down to 2 GB? What does your plan page report?
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Hey @"mwolf222", welcome to the Dropbox Community. Even though we do have an official integration with Microsoft in general, when it comes to Power BI and how it works with Dropbox, I would definitely suggest reaching out to Microsoft support for more info. Also, I'll make sure to leave this thread open for other users…
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Thanks for letting us know about this, @"rossmcm". Do you perhaps have any security apps like an antivirus, VPN, firewall etc. installed on the computer, that might be affecting the Dropbox app? If so, try to temporarily disable them, to see if that helps. Keep me posted.
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Hey @"pliSkiNAKE", thanks for posting! Just to confirm, you're referring to the automatic camera uploads feature, correct? If so, can we send you an email, so we can look into this internally?
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Hey @"cmosley1290", thanks for bringing this to our attention. Can you let us know where this is happening? Is it our website, the mobile app or your local Dropbox folder (desktop app)?
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Hey @"gapoe111", thanks for reaching out to us. Can you please give us a bit more info on how you added the file to your Dropbox? Did you add a shared folder that someone else invited you to? If you can also send us a screenshot of the error, that'd be really helpful too.
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Great! If you need anything else, let us know, @"Roarschouten". Have a great weekend!
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Hey @"fibrehibre71", thanks for your question! Indeed, when you share a folder with someone, they can access the files inside and even if it's a shared folder or a shared link, the updates are live, so every time the recipient/member accesses the link/folder, they'll see the updated versions of the files. I hope this…
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Hey @"Roarschouten", I understand your frustration with this and I've made sure to pass your comments along to our team. I can also see that you have an update on your ticket from the agent working with you, have you had a chance to take a look? I would suggest replying back to them with the requested info, so they can…
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Hey @"ac1982", sorry to see that you're still having this issue. When you have a moment, please check my reply to you above and let me know what you find.
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Hey @"jhhh", I'm sorry to hear about this. How long had it been since you last accessed your account? If it had been more than a year, then the account was probably disabled due to inactivity. You would have gotten an email about that beforehand, of course. Now, if you signed up for a new account using the same email…
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Hey @"krisr1", thanks for reaching out to us. I moved your post to this thread which contains some relevant info. You can also take a look at this thread for even more info.
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Hmm, would you mind sending us a screenshot of the options you see?
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Thanks for the update, @"jigsaw83". Do you have any security apps, like an antivirus, firewall, VPN, etc. that could be blocking the Dropbox app? If so, try disabling them temporarily, to see if that helps.
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Thanks for the screenshots, @"dezormo". Do you see the same if you tap on 'account', then on the gear icon and then on 'clear cache'?
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Thanks, @"Maikel21", I just sent you an email, so I'll see you there!
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Hey Keith! You can definitely manually upload any photos you want, when Camera Uploads is switched off. As for your question, do you mean if you delete the photos you don't want from your phone or your Dropbox?
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Do you know if the top level folder was the shared folder, or was it the subfolder that was shared? To clarify, the folder that is considered shared, is the folder you're inviting people to. If you were in the subfolder and invited people there, then the top level folder would be considered as non-shared, even if it…
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Hey @"Maikel21", thanks for bringing this to our attention. If I understand correctly, you've paid for your subscription, but your account still shows as Basic, is that right? Can we send you an email, so we can investigate this further?
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Hey @"jigsaw83", sorry to see that you're having this issue. Do you get the same error message in the screenshot of the OP? If so, can you click on the blue hyperlink on the error and send us a screenshot of the error log, so we can take a look?
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Hey @"easj", thanks for reaching out to us! Was the file moved from a shared folder to a non-shared one, or perhaps from a shared folder to another shared folder? If that's the case, it's normal for the link to break and for the file to appear as deleted. Let me know if that's not the case and any additional info would be…
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Hey @"Katzsam35", thanks for reaching out to us. The 'save to my Dropbox' option isn't really gone, it's just changed places. When opening a link, there should be a 'File' option at the top left. If you click that, you'll see a 'copy to Dropbox' option. I hope this helps!
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Hey @"lewiskei", thanks for posting your question today! Since the Camera Uploads feature is designed to safely back up your device's photos and videos, there's no way to sync deletions between Camera Uploads and your device. I'll pass your comments along to our team, however, so thanks for the feedback. If you need…
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Hey @"FrustratedFormerUser", sorry to hear about this. Are you receiving charges on your credit card directly through Dropbox or are they Apple iTunes/Google Play charges?
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Is it possible to send us screenshots instead of a video, @"dezormo"?
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Strange that the app is ignoring your settings too, @"contactmike1". Can you please restart your computer, then select the whole Dropbox folder, set it to available offline and see if the issue persists?
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Hey @"Arnonsouza ", sorry to hear about this. Have you taken a look into this article, to see if you find the info helpful?
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Hey @"Jkwarman76", sorry to hear about your pictures. What Rich is saying is very true, but have you also looked everywhere? Do you see any events related to your pictures in your events page here or your deleted files page here?
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Hey @"edmondcr", have you tried uninstalling the app, restarting the device and reinstalling it, to see if it helps?