Hannah Dropbox Community Moderator

I'm happy to hear that, Josh! If you need anything else, please let us know. Have a great day!

Hey @"officeemployee205", can you also try a different browser and let us know the results? A screenshot of the options these members do see on the "open" button, would also be helpful.

We appreciate the additional feedback, @"Thinkrgrl" and I'll make sure to pass it along to the team!

Hey @"CrewSandy1", thanks for this! It seems, however, that we can see the same screenshot from a Windows computer twice, would you mind sending one from the Mac computer?

Thanks for the update, @"wpals03296" and sorry to see you're also having trouble, @"samrae". If you try to turn off camera uploads on the desktop app, restart the computer and then turn it on again, does that help at all?

Thanks for letting us know, @"WickedFeline". Do you have any security program that might be blocking Dropbox? Like an antivirus, VPN, firewall etc.? If so, try disabling them, to see if that helps.

Hey @"archbitis", thanks for bringing this to our attention. If I understand correctly, you have set all your Dropbox files to be online-only, but they seem to be taking up hard drive space on your PC. Can you send us a screenshot of your Dropbox folder's Properties showing this, please?

This is indeed a bit strange, @"creblinho". Is the Dropbox application still making updates, deleting files, etc. or did syncing finally become 'up to date' by now?

It's never too late, @"Tassia"! What if you use a browser to login to the Gmail account? What happens then?

Thanks @"gherbosa" for the additional info. Since the payment was made through Apple, Dropbox is not authorized to provide refunds for those payments, so I would suggest reaching out to them once again, regarding your request.

Hey @"JuliaPeres", sorry to hear about this. If you cancelled your subscription upon renewal, you should still be on a paid account, so I would suggest reaching out to our support team. They can look into this for you directly.

Hey @"Carde", thanks for bringing this to our attention. How did you upgrade the account? Was it directly through the Dropbox site or from the Dropbox app on your mobile device (billed through iTunes/Google Play)? If you did it directly from our site, can you use this page to locate the email address of the account…

Thanks for the update here! Having the same issue with the Dropbox app closed, does indicate that this is not a Dropbox issue, but let's see what else we can find. Can you give full disk access to Dropbox, to see if that helps?

Thanks for the update here, @"Fish_114514"! Clicking on "download all" should just download the files to your computer? Is it prompting you to sign in to your Dropbox account instead? Or are you being prompted to sign in when you click on the "save files" option?

Can we email you, so we can look into this internally, @"adriangarcia"?

Not a problem, Diane! Let us know if you ever need anything else. Have a great day!

Hey @"KC805", was the error a Dropbox one? Do you have a screenshot of it? And if you just copy the link from your account, does it work?

Hmm, that's strange. The Dropbox folder of the old account would still be there, if you didn't delete it, but what do you mean by 'it reverts to the gmail account'? If you click on the Dropbox icon and then on the folder icon next to your initials/profile pic, where does that take you? To the yahoo folder?

Thanks for the update here, @"David222". If you run into any issues, let us know!

Hey Carlos, did you notice that this happens when the files are set to online-only? Or does it happen with locally available files too?

Not a problem, @"nts-studio", you've got mail!

That's great to hear, @"langshipley"! If the issue does return, please let us know. Have a great day!

Thanks for bringing this to our attention, @"syibimian". What is your computer's OS and the sync status and version of the Dropbox app? You can see the latter, by hovering over your Dropbox icon. If you close the Dropbox app completely and then open one of those files, do you get the same error? Let me know and we'll go…

Hey @"Mrc7cas", thanks for reaching out. Since you're still on a paid plan, can you try reaching out to our support team directly about your request? They'll be able to look into it for you.

You can definitely do it that way, Diane. Meaning you can just download the files from the website and then delete them from the account. It will work the same.

Hey Pascal, can you also make sure to give Dropbox full disk access, to see if that helps with syncing being stuck?

Not sure I understand what you mean, @"joshld12". Were you able to sign out of the Gmail account on the Dropbox app and sign in with the Yahoo one? This should unlink the computer from the Gmail account and link it to the Yahoo one, so you can access the Yahoo account's files from the particular device. Are you seeing…

Hey @"pforkes"! This page should show you all the files in your Dropbox account. You can delete any unwanted files from there. And you can use these steps to calculate the size of your folders and files, in case you want to check out what's taking up your space.

Hey @"Noel H.5", when you were following the steps to disable backup on your computer, did you choose the "Keep content in folders on this Mac" option? This should have moved your desktop folders back to their original locations.

Hey @"Pixelestial", thanks for bringing this to our attention. Just to confirm, you're having this issue on the new computer, right? After installing the Dropbox app, were you able to sign in to it as normal? What do you see when you over over the Dropbox icon in the system tray? Let me know and we'll go from there.