Hannah Dropbox Community Moderator

Hey @"darkpatterns", thanks for letting us know about this. Can we send you an email, so we can check this out internally?

Hey @"ChrisG777", thanks for joining our Community! If this is a file that is password protected through your computer's OS, a Dropbox password is definitely not what you need. If you close the Dropbox app, do you see the same behavior? Let me know what you find.

Hey @"John B" , sorry to jump in here. Walter linked the events page for you in his reply above, but here it is again: https://www.dropbox.com/events Accounts are closed after 12 months of inactivity, but if you can see old shared folders from years ago, then no such action was taken on your account. Do you remember any…

Hey @"ASJD298", thanks for posting your question to our Community. There are two ways to see when a deletion happened. You can either check your events page or the version history of the file. I hope this helps, but let me know if you have any more questions!

Hey @"Regc", sorry to see that you're having this issue. How large were the files you added to your Dropbox folder? If you hover over your Dropbox icon, what's the sync status and version of the app?

Hey @"nothing500", thanks for bringing this to our attention. Have you perhaps enabled hidden files on this particular computer? That would explain why you can see the .dropbox file. And can you please send us a screenshot of the error that you're seeing? Thanks in advance.

Hey @"FannyN", in that case, can we send you an email to the address associated with your Community profile here, to investigate further?

Thanks for that! Can you please give Dropbox full disk access, to see if that helps?

Thanks for the update, @"helloyc"! Can you check out this article with some troubleshooting steps, to see if there's something that helps?

Is it possible to temporarily disable it or whitelist Dropbox on it, to see if that helps?

Hey @"KIM APICHA", thanks for reaching out to us. I moved your post to a thread with info relevant to your question. You can take a look at this reply here, but if you have more questions, let us know.

 Hi Darryl! We've addressed those issues in our recent Beta Builds, and we anticipate that it will function smoothly in the next stable version (expected in the upcoming week). Let us know if you can still spot this issue after upgrading it. Thanks.

Hey @"Benjamin Gordon", thanks for taking the time to post here. You can up-vote this idea to show your support and if you have any questions, let us know.

What about when the app is closed, @"VEP"? Are you seeing the same behavior?

Hey @"BronNZ", what about the app's status, please? You should see that by hovering over the Dropbox icon as well.

Hey @"christopherbanbury", can you please use the steps in this article, to clear the Dropbox app's cache and see if that helps at all?

Sorry to hear about this issue, @"helloyc". Is the app just not syncing or is it not working at all? Are you getting some kind of error message? What's the sync status and version when hovering over your Dropbox icon? Let me know and we'll go from there.

Indeed, it's not the case 100% of the time, @"Chantelle03", but it is very very common. Has your issue been resolved, or do you still need assistance?

How did you pay for your subscription, @"Tes_Salarin"? Did you upgrade directly through our site or from the Dropbox app (billed through iTunes/Google Play)?

Sorry to see that you're having this issue, @"Uitlander". Have you tried these steps for a more advanced reinstall of the app, to see if they help?

Hey @"Uzaif Nadeem ", are you having some kind of issue related to this thread? Can you please give us some more details?

Hey @"Jaquie D" and anyone else having this issue. Can you hover over your Dropbox icon and let me know what the sync status of the app is and which version you're currently using?

Hey @"langshipley", we appreciate your feedback on this. Since it's been a couple of days since you posted, can you let me know if you're still having the same issue?

Hey @"lukeflegg", if you're just sending 'can view' links to your clients, they can't see your email through Dropbox. If you're sending links via email, using this address, they'll of course see it, but through your Dropbox link, your email address is not visible; they can only see your account's name.

Hey @"Jimmy Glinster", happy Monday! I just sent you an email, so we'll continue looking into this there.

Hey @"SiWeSy", thanks for your feedback on this. What we've seen over the years, is that usually our users are paying for different accounts, that either belong to other people, or they forgot they even had. Can I send you an email, so we can investigate what's going on in your case?

Hey @"GSmithsimon", thanks for posting here! Can you please try to install it from this link, to see if that helps?

Hey @"linyu311", thanks for reaching out to the Dropbox Community today. If that's the case, can we send you an email, to the address associated with your Community profile here, to look into this?

Hey @"dustinfreeman", thanks for reaching out to our Community. Would you mind sending us a screenshot of the error, so we can take a look? Thanks so much!

Hey @"SiWeSy", thanks for reaching out the Dropbox Community. From what I can understand, you're probably paying for 2 different Dropbox subscriptions, both on the same plan. Do you see any double charges in your billing page here? If not, our support team can definitely help you figure out which account the second…