Hannah Dropbox Community Moderator

Thanks for the additional info and screenshots, @"Clarey5". Are you trying to add the folder through a link the owner of the folder sent you? If so, can you ask them to invite you to the folder, by following these steps instead?

Hey @"vivavie", thanks for your reply here. Are you using Gmail and the Gmail app or is it a different email service provider? Have you uninstalled and reinstalled the Dropbox app, or your email app to see if that helps?

Hey @"BIGNATE196", thanks for bringing this to our attention. Does this happen when you right click on files/folders only within the Dropbox folder? Do you get any error messages before it shuts down? And what's the sync status and version of the app, when you hover over your Dropbox icon? Let me know and we'll go from…

Hey @"Elena-O", sorry to jump in here! If one of the signers doesn't sign the document before you cancel the request, you'll still see the signed document in the destination folder, with a "(cancelled)" appended to the name of the doc. But before cancelling the request, you can always download the already signed document…

Hey @"Nishukush", thanks for bringing this to our attention. What is the status and version of the Dropbox app currently? You can see this info, by hovering over the Dropbox icon in your menu bar. Also, if you close the Dropbox app, do you get the same behavior? Let me know what you find.

Hey @"PippaS", thanks for posting to the Dropbox Community today. Do you have lots of free disk space on your computer? How long does it take for the files to automatically switch to online-only after you've made them available offline? And what is the sync status and version of the Dropbox app? You can hover over your…

Hey @"jeromemuller", thanks for the additional info and screenshots. Do you see the same if you try this from a different browser or a private browsing window as well?

Hey @"LPH", can we send you an email to the address associated with your Community profile here, to check if there's something that can be done?

Hey @"zampa", I'd suggest opening a browser that is not already signed in to your Dropbox account, or even better a private browsing/incognito window. That should do it!

Thanks for the update here, @"rmundell". Can you take a look at the troubleshooting steps for this error here, to see if anything helps?

Thanks, @"archbitis"! And one more thing just to confirm; do all the files in your Dropbox folder have the cloud icons on them? Or do you have any files with green check marks as well?

Hmmm, could you try signing in using your email address, but typing googlemail.com instead of gmail.com? This might be the same address for Google, but for Dropbox they are considered different, so I'd like to check if that's the case here as well.

Thanks for checking, @"Fish_114514". From your screenshot it does look like the Dropbox Transfer page, but of course I can't be sure just by a screenshot. I would suggest reaching out to the person that sent this link, so you can ask them to either share another Transfer link again, or perhaps a view-only shared link,…

And when you download it, but then close the Dropbox app, does the issue persist, @"ronbannon"?

Hey @"Allerseelen", I just sent you an email, so our team can look into your request. See you there!

Hey @"Luciferbella777", sorry to hear about this. Do you still have access to your email address and your Dropbox account? If so, you can change both your Dropbox email and password from your settings. This page will allow you to change your email, to one that is not compromised and from here, you can also reset your…

Hey @"Jaimo", sorry to hear about this. I moved your post to a thread with info relevant to your issue. Would it be possible to reach out to your email service provider to help you reinstate your email address or can you possibly recreate it?

Sorry to hear about this, @"Vishwas Gagrani". Can you please give us the ticket number for your communication with our support team, so we can look into it? When did you start noticing this issue? Was there some kind of update on Dropbox or your computer before this happened?

Hey @"SubSolar", thanks for posting to our Community today! Indeed, if you change the top level management to 'only admins', team members can’t create or manage team folders at the top level. But they can add subfolders to the team folders and generally edit the subfolders, if they have edit access. You can see more info…

Hey @"daisydaily", sorry to see that you're having this issue. Perhaps it's another account you're unaware of? Do you have the ticket number of your communication with our support team, so we can check it out? And can you also use the payment lookup tool, to see which account the payment is linked to?

Hey @"gm101", thanks for reaching out to us. Have you used out payment lookup tool, to find out if perhaps you have an account you're unaware of? If the account that comes up is not yours, let me know and I will send you an email, so we can sort this out.

Hey @"jahosha", thanks for bringing this to our attention. Can you please check if your computer meets the minimum requirements for the Dropbox app? Also, which version of the Dropbox app are you using and what is the sync status of the app? Let me know and we'll go from there.

Hey @"Wolfdickdotmpeg", sorry to see that you have trouble accessing your account. Do you have any devices linked to the account maybe? Here's an article with some info on accessing an account, when you don't have access to the email address, as well.

Thanks for that screenshot, @"archbitis"! Can you please also check if the Dropbox application on your computer has finished syncing and is "up to date"? You can check that by hovering over the Dropbox icon in your system tray. Also, which version of the app do you see there?

Just to make sure, @"SJ16", can you check and confirm that you followed these steps to create the link?

I'm afraid that for security reasons, we don't have access to this info, especially through the Community. If you go to this page, do you see any of the files you're looking for?

The Dropbox cache folder will get automatically cleared by itself, so I would actually suggest allowing that to happen, before you resort to deleting files. Let's keep an eye on it and let us know what happens!

Sorry to jump in, @"jbodie"! Do you see the same when signing in through a different browser/private browsing window?

Hey @"Bill Waller", thanks for your post. Are you referring to content submitted through file requests or shared folders? And how would giving credit for the content through Dropbox work? Any additional info, would be helpful.

That's quite strange, as you don't have to have a Dropbox account to just download the files. Would you mind opening the Transfer link from a different browser or a private browsing window, and clicking on "download all", to see if you get a different behavior?