Hannah Dropbox Community Moderator

Thanks for the update, @"samrae", and sorry to hear you're still having this issue. In your case, are you actually plugging your phone in to your computer, to import your photos and videos to Dropbox? Or are you plugging it in for other reasons, non-Dropbox related? Can you also send me a screenshot of the backups tab in…

Hey @"mskogly", thanks for bringing this to our attention. Can you please let us know which version of the Dropbox app you're running, by hovering over your Dropbox icon, and what your computer's OS version is? If you give Dropbox full disk access, does it help with the syncing issue?

Hey @"kiliank", thanks for reaching out to us. Strange that there's no transaction ID on the credit card statement; but not to worry, we can still figure this out. Can we send you an email to investigate further?

Hey @"beeyankaaa", thanks for joining our Community! I moved your post to this thread with some info relevant to your query, so make sure to check the solution here, which should answer your question fully. If you still have any questions, don't hesitate to reply!

Hey @"ssingeisen", thanks for bringing this to our attention. Can you check if you have the Dropbox icon in your menu bar? If so, please hover over it and let me know which version of the app you have installed and if there are any error messages that appear. Thanks in advance.

Hey @"francescobettio", thanks for bringing this to our attention. Have you tried quitting the Capture app and re-opening it, to see if that helps? If not, try uninstalling and reinstalling it as well. Let me know how it goes.

Hey @"Karo Holmberg", thanks for taking the time to post to our Community. We really appreciate your feedback on this matter. Just wanted to address your concerns/questions; when creating a link to a folder, are you choosing the option to create a "can view" or a "can edit" link? A "can view" link shouldn't prompt the…

Hey, @"Conn217", if you don't know which account is the admin account, take a look at this page. Once you've gained access to the admin account, you can request a call from the Help tab in the admin console here.

Hey @"Isha", sorry to see you're having an issue with this. Just to clarify, it's not really possible to get charged without providing your billing info first. Did you perhaps have a free trial that renewed? Is this a Dropbox charge or a Dropbox Sign one? If it's a Dropbox one, you can use this page, to locate the email…

You're most welcome, @"RonJenn"! If you need anything else, don't hesitate to reach out again. Have a great day!

سلام @Isaashkini، آیا چیزی وجود دارد که در مورد آن به کمک نیاز دارید؟ با عکسات اتفاقی افتاده؟ ----- Hey @"Isaashkini", is there something you need help with? Did something happen with your pictures?

Hey @"RonJenn", thanks for joining our Community! Even if the link shows up as text when you paste it, it should show up as a link after you send the email. Can you test this by emailing a link to yourself, and let me know what happens? Cheers!

Hey @"Agapi1983", thanks for taking the time to post here. I'm afraid that if your files were permanently deleted, and do not appear in your deleted files, they cannot be recovered through Dropbox. If this folder also existed on your computer, it might be worth checking if there's a chance to restore it through your OS, or…

Hey @"censilver", if you click on the 'manage backups' button in the preferences, are you prompted to set up your backup or are your desktop folders already checked (backed up) there?

Ciao @"Menek", scusa se mi intrometto qui. Quando ciò accade, vedi ancora e ancora gli stessi eventi nella pagina degli eventi di prima? Che sei stato aggiunto alla cartella e poi rimosso? Puoi inviarci uno screenshot di ciò che vedi negli eventi? ------- Hi @"Menek", sorry to jump in here. When this happens, do you see…

Happy to see that, @"dbushn2"! If you have any other questions, let us know. Have a great day!

Sorry to see that, @"Deb R". just to clarify, you are getting the error in the account tab in preferences on the desktop app, when trying to link the second account, right? At which step of the process does the error appear? Can you close the Dropbox app and relaunch it, to see if that makes any difference?

We appreciate the clarification and the feedback here, @"leveeroadstudio". We're always looking for ways to make Dropbox better and more efficient, so I'll pass this on to the team.

Hey @"JWMS", jumping in here as well, I hope that's okay! Deleting the Dropbox folder from your snippet above, would cause your Dropbox folder to be deleted and along with it, all your Dropbox files and the backed up files, so please refrain from doing that. If the files in your Dropbox folder are old and useless to you,…

Sounds great, @"ECRFF", happy to help! If you need anything else, let us know. Have a great day!

Thanks for bringing this to our attention, @"ECRFF". Can you try to give Dropbox full disk access on your computer, to see if that helps? Keep me posted.

Thanks for this info, @"shoeb ikhlas". Can you also send us a screenshot of the error you're getting each time you restart your device?

Thanks for the update here, @"Variable463"! Was the payment made through a credit card or PayPal? If the former, can you use our payment lookup tool, to see the email address associated with the payment? Is it the same as the one you see here?

You won't see the names, but if you hit 'clear', do the suggestions get erased?

Hey @"bri4n570rm", unfortunately, for security reasons, we cannot access the link you're providing. If you'd like to send us screenshots with the steps you're following, please attach them directly to your reply, by clicking the camera icon above the reply box. Thanks!

Hey @"jillspen", I'd suggest taking a look at this page. This should show you any backups you might have. If you do not want these files to be backed up, you can delete the backup, by following these steps. And I would also suggest following these steps, to check how much space each of your files is taking up, so that you…

Yes, @"Jill B.16", no worries! I just sent you an email, so I'll see you there!

Hey @"shoeb ikhlas", thanks for bringing this to our attention. Has the Dropbox folder been moved to an internal or external drive? If the latter, have you made sure that the drive is connected and recognized by your computer before the Dropbox app is launched? Also, which version of the Dropbox app do you have installed?…

Hey @"dtbrown", thanks for bringing this to our attention. Can you please hover over the Dropbox icon in your personal PC's system tray, to see the sync status and version of the Dropbox app? And when you say that it doesn't work from the web either, do you mean that the uploads fail there too?

Sorry to hear about this, @"Variable463". How did you upgrade your account? Directly through our website or the Dropbox app on your mobile device?