Hannah Dropbox Community Moderator

Hey @"Eumelchen98 ", thanks for letting us know about this. Can you clear the cache of both the Dropbox app and the Word app on your phone, to see if that helps? If not, try uninstalling and reinstalling them as well. Just make sure you don't have more than 3 connected devices, before you uninstall, because with a Basic…

No worries, Karen! Let us know, when you can. 🙂

Thanks for sharing your process, @"luizfernandomiller". If you switch the files from online-only to available offline and then back to online-only, what do you see?

Thanks for checking, @"jckm2000". Do you perhaps have any security programs, like an antivirus, VPN, firewall etc. that could be affecting Dropbox? If so, try temporarily disabling them, to see if that helps.

Hey @"lenpal", would you mind showing us how a hypothetical link shows up and how it shows up after you change it, like you mentioned?

Sorry to see that you're having trouble, @"graepers". Do you mean that you're seeing two different applications or perhaps two different Dropbox folders? Can you perhaps send us a couple of screenshots showing the behavior you mentioned? Thanks in advance!

Hey @"tomasewski", have you tried using the search bar at the top of your 'all files' page, to see if you can locate any of these files?

Hey @"Wan34", the sync status and version of the app will appear if you hover your mouse over the Dropbox icon.

Sorry to see you're having this issue, @"EFARR". Have you tried any of the troubleshooting steps in this thread, to see if they help?

Hey @"gpete1977", thanks for reaching out to the Dropbox Community. Are you referring to the manually added contacts in your account settings? If so, you can clear them, by following the steps here. As for why they viewed your downloaded Tax returns, would you mind giving us more info or a screenshot of where you saw that?…

Thanks for the additional info, Karen. Just to confirm, since you have invited these people to the folder, using their email addresses and you didn't send them just a "can edit" link, do they see the folder in their "shared" tab after all? If they've been invited, it should appear as "you haven't joined this folder", with…

That's awesome, @"Xanlithe"! I'm happy to hear that. If you need anything else, please let us know. Have a great day!

Hey @"stmarkministries", thanks for bringing this to our attention. If you right-click on the Dropbox folder itself and choose to make the whole folder available offline, what do you see?

Thanks for checking, @"Brick L.". Can you also just double-check that you're signed in to the correct account, that has access to this feature?

Hey @"NKUltra", thanks for reaching out to us. I'm afraid that if you've requested access to a folder, you cannot rescind the request. However, this request does not give access to your files or info to anyone else; you've simply requested to access someone else's files. There's no need for concern in this instance, so I…

Hey @"laiba saboor", thanks for posting your question today! At the moment, it's not possible to manually set a limit on how many times a shared link can be downloaded. There are, however, daily limits you cannot exceed, depending on your Dropbox plan. You can see more about that here. Let me know if you have any questions.

Great! I just reached out to you via email, so we'll continue there!

Absolutely, whenever you have an update, just let us know!

Hey @"Brick L.", thanks for bringing this to our attention. Is the Dropbox application working correctly otherwise? Syncing, etc.? What's the version and sync status, when you hover over the Dropbox icon in your system tray? Let me know and we'll go from there.

Thanks for the screenshots, @"Francis Redman". Do you see the same when you try from other browsers, like Walter suggested, or an incognito window?

Hey @"MortenRavnbo", thanks for keeping us updated on this! Is this what you see in the folder I asked you to check? The one you're redirected to when you click on the Dropbox icon and then on the folder icon?

Thanks for the screenshot, Scott. The files in your Dropbox folder should indeed have sync icons on them. Can you please make sure to give full disk access to Dropbox and also quit and relaunch the Dropbox app, to see if that helps?

Thanks for the ticket numbers, @"Mary I.". Can you please also try giving Dropbox full disk access on your computer, to see if that helps?

Hey @"cbbb"! It seems that this issue has been fixed, so if you try again, it should work. Let us know if you have any questions!

Hey @"jll6881", sorry to jump in here. Are all the browsers you tried updated to the latest version?

Hey @"keturner12", thanks for bringing this to our attention. Can you let me know when exactly they're getting this error? Is it after they've added it to their account or when clicking on the folder through the email invitation? If they go to the Shared tab in their account, can they access and add the folder from there?…

Hey @"jckm2000", sorry to jump in here. Windows 7 computers need the security update KB3033929 for the Dropbox desktop app to work properly, do you have that installed?

No worries, @"JohanXB", can we send you an email, so we can look further into this?

Oh, thanks for letting me know about that. If you download the file from Dropbox to your device and play it there, does it play correctly?

Hey @"Fadi C", just wanted to let you know that when there's any news to share, we'll update the thread here. And you can also keep an eye on our product updates here.