Hannah Dropbox Community Moderator

Would you mind trying a more advanced reinstall of the app, @"Sharkman"? Let us know how it goes.

Thanks for checking, @"Xanlithe". If you try to install the app through this link, what do you see?

Hey @"BG2017", thanks for reaching out to the Dropbox Community. Can you give us some more info on how Dropbox comes into play here? Are you having this issue on Dropbox as well? Any additional info would be really helpful. Thanks.

Thanks for bringing this to our attention, @"scotty321". Is the Dropbox app running and working correctly otherwise? Syncing files, etc? What's the sync status when you hover over the Dropbox icon in your menu bar?

Thanks @"Crystal M Stewart ", I just sent you an email, so we can investigate internally. See you there!

Thanks for the update here, @"Xanlithe". Is it possible that you have some kind of security app, like an antivirus, firewall, VPN etc. that might be affecting Dropbox? If so, can you temporarily disable them, to see if it helps?

Hey @"A28", sorry to jump in here. Just to clarify, do you still have a mobile device that's been logged in to your Dropbox account since 2018?

Hey @"mpjetst", thanks for the update here! I'm glad that, despite the hiccup, you were able to resolve this and continue syncing. I've made sure your comments are passed along to our team and if you need anything else, please let us know.

Hey guys, for anyone having this issue, can you let us know if you've tried the troubleshooting steps provided on the thread already and what the results were?

I'm happy you were able to locate the 'calculate size option, @"BusinessM8"! If you need anything else, please let us know.

Does restarting the Dropbox app or your computer help, @"harjot singh sandhu "?

Thanks for the screenshot, @"The Cakewalker"! Can you try to give Dropbox full disk access, to see if that helps at all?

We appreciate you sharing your experience with us, @"Jjw1988". Your comments have been passed along and if you need anything else, don't hesitate to let us know.

Hey @"JohanXB", sorry to hear about that! Can you check this article, to make sure all steps were followed correctly?

Hey @"Nousmedis", I removed your shared links, to prevent unnecessary traffic in your account. Can you attach your screenshots to your next reply here instead?

Thanks for this info, anonymous. Does this only happen with Excel files, or other types of files as well?

Thanks for the additional info, @"Charlot_2". Since the issue improved after resetting the router, I'd suggest reaching out to your ISP as well, to see if this is something they're doing on their end. Let us know what you find.

Hey @"MortenRavnbo", sorry to hear about this. Did you install the Dropbox application on the new computer as well? If you did, and you click on your Dropbox icon and then on the folder icon next to your initials, are you taken to a folder where you can actually access your files?

Hey @"skuchukh1", thanks for joining us on the Dropbox Community. To safely delete both the Dropbox app and the Dropbox folder from a computer, you'll first need to unlink it from your account. To unlink it, either sign out of the app or delete it from your connected devices. Then you can manually delete the Dropbox folder…

Hey @"David81553", thanks for reaching out to our Community. At the moment, the backup of one PC cannot sync to the Dropbox folder of another. You can, however, access your backups from other computers, using the backups page on our website. I hope this helps, but if you have other questions, let me know!

Hey @"pewill", thanks for your feedback on the locking feature. If you're referring to changing the properties through your OS (right-click > Properties etc.), it's not something that Dropbox can control, so you might need to look into it your computer's manufacturers for more info.

Ciao @"Boomerang", per curiosità, vedi lo stesso anche quando provi da una finestra di navigazione in incognito/privata? ----- Hey @"Boomerang", out of curiosity, do you see the same when trying from an incognito/private browsing window too?

Hey @"lityum", before we reach out to you, if you have access to the email associated with your Dropbox account, can you try to reset your password, to see if that bypasses the 6 digit code? And @"DIMITRIS4", can you also try the same, to see if that helps?

Hey @"emman12", does your computer have an ARM processor?

No problem at all! If you need anything else, make sure to let us know. Have a wonderful weekend! 

Hey @"sargamites", sorry to jump in here. We can't really know the reason this might have happened, without ruling out whether this was browser related or not. It could be cache related or something to do with an extension on the browser. In any case, I'm happy to see that you were able to find a workaround and were able…

Hey @"fcaco"! If you'd like to access the threads you participated in, you can either do it from your email, as you mentioned, or you can login to the Dropbox Community, click on your avatar at the top right corner, go to "My profile" and you should be able to see all the topics you participated in.

Hey @"mmpUCG", thanks for reaching out to the Dropbox Community. This is actually an expected change; if I'm not mistaken, this started happening after your team was moved to the new version of Dropbox Business, correct? The 'Salesforce Documents' folder that is saved in the team member folder, will need to be shared with…

Happy to hear that, @"Fullenlove"! If you need anything else, please let us know. Have a great weekend!

Hey @"Duaine", thanks for bringing this to our attention. Are you using a Dropbox Sign subscription or just from your Dropbox account? Are you seeing the same thing, if you try from a different browser? Let me know!