Hannah Dropbox Community Moderator

Hey @"Carl8", thanks for sharing your experience and your fix! And sorry to see you're having this issue, @"bcortier". Can you clarify if restarting the Dropbox app worked for you or not? Have you tried any other troubleshooting steps for this?

Sorry to see you're having an issue restoring your files, @"Sylvain255". Does this happen when you're using Dropbox Rewind, or when you restore your files from the deleted files page? Have you tried from a different browser or a private browsing/incognito window? Let me know what you find.

Hey @"HubbaHubba", sorry to see that you're having this issue. If you used an email address with a typo, which is non-existent, you won't be able to verify the email in order to change it. Is this a paid account or a free one? If it's just a free one, I would suggest you download your files to your computer and basically…

Hey @"Peter Sperski", thanks for reaching out to the Dropbox Community. It sounds strange that our support team could not locate the payment in question; can you please give us the ticket number for the communication, so we can check it out?

Hey @"Marco R.11", can you please give us some more info as to why the feature is not working for you? Are you seeing some kind of error message, or do you get no results when searching for key words in your files? Any additional info would be helpful.

Hey @"Jjph", would you mind sharing the ticket number for your communication with our support team, so we can check it out? And @"Tigercomp", it might sound trivial, but if you haven't already, can you also restart your device?

Hey @"iasstudygroup", why do you think that you're not allowed to use your earned free space? Regarding the deleted files, when you restore them, have you tried checking their version history, to see which user or which device is deleting the files?

Thanks for trying that too, @"jckm2000". At this point, can you uninstall the Dropbox app and reinstall it from this link, to see if it helps?

Hey @"lcola", thanks for the nudge on this. If your account already got downgraded after the end of the trial, then your billing info has already been automatically removed from the account. I hope this helps!

Hey @"Pert", perhaps the form wasn't submitted correctly; did you use a private browsing/incognito window?

Thanks for the ticket number, @"sunnyk1"! I can see that you have an update on your ticket and that your issue has been resolved, which I'm happy to see. If you need anything else, make sure to let us know.

Hey @"brianmoore53", thanks for bringing this to our attention. This is in regards to the two-step verification code, right? Have you tried resetting your password, to see if that helps?

Hey @"Natsbar", thanks for posting to the Dropbox Community! Have you tried sharing these files with your personal account? That's basically the easiest way to 'move' files between accounts. Otherwise, you could download them from the Business account and upload them to the personal one. I hope this helps, but let me know…

Hey @"VaughanS", thanks for posting to the Dropbox Community and happy Monday! Regarding the Dropbox folder location on the new Dropbox for macOS version of the Dropbox app, changing the location of your Dropbox folder is no longer supported due to a requirement from Apple that all cloud storage provider folders be moved…

Hey @"jwilk17", thanks for reaching out to our Community. I moved your post to a thread that recently dealt with the same issue; can you try the troubleshooting steps in this thread, to see if they help?

Understood, @"A28". Well, in general, an account remains open if there's some kind of activity, but in any case, if you do not want to keep the account, you can of course delete it, by following the steps in this article.

Hey @"tightpurchaser", it's true that the one-time security code will also come in as a notification to any devices you might have connected to the account in question. You can see more info about this in Samantha's reply here.

Sorry to see that you're having this issue, @"SL001". Can you let us know your computer's OS version and if you've updated your Dropbox app to the new Dropbox for macOS version?

Thanks, @"mtritter"! Would you mind clicking on the Dropbox icon in your menu bar, then on your initials/profile pic, then on 'preferences' and then on 'sync', to see the location of the Dropbox folder on your computer? Is it in ~/Library/CloudStorage?

Hey @"Tigercomp", sorry to hear about this. Are you on an iOS or Android device? Have you cleared the app's cache, to see if that helps?

Hey @"kllebeau", after you open the page that Rich suggested through an Incognito window, in the 'I want to look up information related to:' section, choose 'other'. Then, type in an email address you can access and continue filling out the form and click 'submit'. Once you submit it and have the ticket number, please send…

Hey @"luizfernandomiller", you mentioned in a previous reply that when switching the files to available offline and then to online-only again, the thumbnails reappear. Is this not the case anymore?

Can you please send us the ticket number for the communication, so that I can check this out?

Thanks for the ticket number, @"mkcleary". Were you perhaps editing the files in question during the computer update? Perhaps other users were also on the files, while you were editing them? Also, if you have settings on the files and folders that will change their permissions from the default ones assigned by your…

Hey @"jll6881", can you let us know if you're supposed to have 'view only' or 'can edit' access to the link? If you have 'can edit' access, do you have the content stored in your account? And can you also add &dl=1 to the end of the link and ensure that the link is not being cut off when you copy it?

Hey @"Chris Heath", thanks for taking the time to post here. I understand where you're coming from, however, there's no solution really to what you're describing. While still possible, if you're on the older version of the Dropbox app, keeping the Dropbox folder on an external drive is not recommended. You can check this…

Hey @"OverTheLimit", sorry to jump in here. Would you mind checking this page to see if your Dropbox email address is exactly the same as the one you see in the members of the shared folder? If it is, can we send you an email, so we can investigate this further?

Hey @"kellyburns", thanks for joining our Community. Is this a file that you've shared through a link? Can the recipient open the link or the file through a different browser, to see if that helps?

Hey @"mkcleary", thanks for reaching out to the Dropbox Community. Have you taken a look at this article about conflicted copies, to see which case corresponds to your situation? If you do need to rewind either a specific folder or your entire account, however, you can do so by following these steps. Also, if you can send…

Hey @"Ziarat", sorry to hear about that. In your case, why are you not able to add the tags? Are you getting some kind of error message? If you close the Dropbox app completely, do you see the same behavior?