Hannah Dropbox Community Moderator

Hey @"Joetta Rodriguez", thanks for letting us know. Are the files in question saved to your Dropbox account, or did someone send them to you through a link? Have you tried using a different browser or a private browsing/incognito window, to see if that helps?

Thanks for keeping us updated on your case, @"Nandhini Ganesan ". I would suggest keeping an eye on this and since you're already in contact with our specialists, if you still have an issue after 3-5 days, reply back to that ticket, to let them know.

Sorry to hear about this, @"lukegajary". If you have less than 300K files in your Dropbox folder, would you mind restarting your computer, to see if that helps?

Thanks for bringing this to our attention, @"DGK". Indeed, recipients of file requests don't need to have a Dropbox account, to send you files. Can you please describe the steps you followed, to create the file request? And can you ask the recipients to check if there's a skip button on the prompt? Let me know and we'll go…

Hey @"lhkimmd", thanks for bringing this to our attention. Does downloading from a different browser or in smaller batches help?

Hey @"Pansy L.", thanks for the update here. Are the photos currently set to 'online-only'? If so, can you switch them to 'available offline' and then back to online-only, to see if that helps?

Hey @"Sitchko", thanks for bringing this to our attention. This appears to be a different error message, but let's see what we can find. Did the migration of the Dropbox folder complete successfully, before you started getting this error? Is the Dropbox folder currently in ~/Library/CloudStorage? If you hover your mouse…

Thanks for all this info, @"jordangamet", and sorry to see you're having this issue. I assume that closing and relaunching the Dropbox app doesn't help, right? Can you please confirm the location of the Dropbox folder on this particular computer? Is it ~/Library/CloudStorage?

What Rich suggested in this case, is right, @"peterhorgan", and thanks for reaching out! This is a pretty large folder, so you won't be able to download it through our website at once. You can either download the files in smaller batches, or sync the folder using the Dropbox application.

Thanks for the ticket number, @"JithinR", I passed your comments along there, so the agent assisting you, will reply back to you the soonest possible. About your question, the Paper docs that are deleted, will not get exported, but any active ones should.

Hey @"dlee10", sorry to see you're having this issue with the Dropbox desktop app. Can you please click on the blue hyperlink on the error and send us a copy or screenshot of the full error log?

Hey @"NMDenise", so if you login to Facebook through Edge or any other browser and follow the same process to attach your Camera Uploads photos to Marketplace, do they show up?

I understand your frustration, @"mmpUCG". As I mentioned, this is expected, so there's no setting that will allow you to change this. The sharing of the folder is basically the workaround, however, I will pass your comments to our team, so thanks for your feedback. If you need anything else, please let us know.

Hey @"Jessicalee11", I understand how you must be feeling, but we'll try our best to assist you. I just emailed you, so we'll continue there.

Thanks for bringing this to our attention, @"nwm". We haven't seen something similar to this, if I'm honest. Did these moves show up in your events page?

Thanks for the update, @"jwilk17". Does the video play fine when previewed on our website?

Sorry to jump in here, @"Lordarioch77". Do you see this file, if you navigate to your files in the "all files" page? If not, could it be a file that you opened from a link that someone might have sent you?

Hey @"dkassandra69", sorry to see that you're having this issue. Do you perhaps have any devices linked to that account? Because the one-time code will show up as a notification on those too.

Hey @"JithinR", thanks for taking the time to post to the Dropbox Community. I'm afraid that apart from the steps in the help center articles you linked in your post, there are no other Dropbox ways to export your Paper docs. You mentioned our support team, though, would you mind sending us the ticket number for your…

Hey @"Piano_Piano", thanks for taking the time to post your experience and what worked for you. If you want to upload the screenshots too, you should be able to see a little camera icon right above the reply box, after you click "reply" under my message.

Hey @"osiabanis", thanks for taking the time to post here. Dropbox is NIST 800-171 compliant, which means it should cover (or even exceed) the practical requirements customers have. The NIST SP 800-171 R2 report for Dropbox Standard, Advanced, Enterprise and Education is integrated into the SOC 2 report, which is available…

Hey @"Jessicalee11", thanks for reaching out to the Dropbox Community. I'm really sorry to see that you're having this issue. Can we send you an email to the address associated with your Community profile here, so we can investigate this further?

I can see that your case is with our specialists right now, @"Yevhen6581", so please keep an eye on the email and our they will get back to you the soonest possible.

Hey @"cloudres", that was actually for @"elkcilb", sorry if that wasn't clear in my reply. And everyone who is still having this issue, have you tried reaching out to our support team, like Sam suggested?

Hey @"czchen", sorry for the delay here. Would you mind confirming that your device meets the minimum requirements for the Dropbox app and is running on a supported environment?

Can you clarify what you mean by that, @"bcortier"? Do you mean that you currently have the Dropbox app closed?

Hey @"Sylvain255", if chat support isn't currently working for you, you can either try again later, or submit a help request through this page. Once our team performs the restoration, they will indeed send you a confirmation email, to let you know.

Thanks for the update here, @"lcola". If your account is downgraded, your billing info shouldn't be stored anymore. Would you mind sending us a screenshot of the page you see them in? Of course, please make sure to mask/edit out your actual billing info. Also, a screenshot of what you see in your plan page would also be…

Thanks for the additional info, Peter. I can see you're in contact with our specialists about this, so any additional info you have, you can send it to them, so they can assist you further. I passed your comments along and raised the priority of your case from my end, so our colleague will get back to you really soon.

Thanks for the additional info here, @"cloudres" and @"elkcilb", have you had the time to check Samantha's post here, for more info?