Hannah Dropbox Community Moderator

Thanks for updating us with your solution, @"Lordnine"! Hopefully, other users facing the same issue will benefit from this and if you need anything else, please let us know. Have a great week ahead!

Hey @"lnappa", thanks for sharing your experience and your solution with us. @"COrider", I moved your post to this identical thread; can you try @"lnappa"'s solution to see if it helps you as well?

Thanks for letting us know, @"BecJohns32". Make sure to reach out to our support team, the way Rich mentioned, to see what can be done about this. Let us know if you have any trouble doing so.

Hey @"Ankush1", just to confirm, the account that got invited to the team, is an individual account, correct? Not already on a different Dropbox Business paid or trial team?

Sorry to hear about this, @"nicoswitzerland" and @"edin_zg". Have you also checked your spam/junk folder? @"edin_zg", please make sure to also try what @"nicoswitzerland" mentioned, which is to add no-reply@dropbox.com to your email contacts and try to reset your password again.

Hey @"GarryWP", can you let us know if you're on a Dropbox Business team?

Hey @"Judy12159"! Since we cannot back up your OneDrive folder, if you want to back your Documents folder up with Dropbox, you can follow the steps in this article. I hope this helps!

Thanks, @"Brno". If you have any antivirus, VPN, firewall, proxy, etc. that might be blocking the Dropbox app, can you also try to disable those temporarily, to see if it helps?

Hey @"toyheart", thanks for your nudge here. We appreciate your feedback and while it's currently not possible to do this, a workaround could be to add a comment on the specific part of the video that will include the timestamp. Here are the steps on how to do this. I hope this helps!

Thanks! I just sent you an email and we'll continue working on this there. ----- Grazie! Ti ho appena inviato un'e-mail e continueremo a lavorarci lì.

Hey @"catdoc", did you try my suggestion of working through an incognito/private browsing window? If that doesn't help, I'd definitely suggest reaching out to Google for more info.

Hey @"Rob_NZ", referral space is permanent and cannot be removed from your account, but can we send you an email, so we can look into this internally?

Hey @"darrylschick", thanks for letting us know. Can you please run the latest installer here, to see if that helps? If not, try restarting your computer as well and let me know how it goes.

Hey John, thanks for the additional info. Just to see if I understand correctly, do you mean that you restored a file to a previous version and after it got restored, the restored version got the 'conflicted copy' appended to it again? Also, when did this issue start happening? Did you notice any changes on your…

Sorry to jump in here, @"Svalen24". Is this the first time you're enabling camera uploads on this device? Have you tried turning off the camera uploads feature, closing the Dropbox app, re-opening it and then turning the feature on again, to see if that helps?

Hey @"Durval L", thanks for the additional info. Since a few hours have passed, can you check if the issue persists? And if so, have you also tried restarting your computer, to see if that helps?

Hi again, Keith! We do have your address and I've just reached out to you, so please make sure to get back to me, whenever you can. Thanks!

Hey @"Brno", thanks for bringing this to our attention. Can you please check out this article with some common troubleshooting steps for installing issues (where applicable), to see if they help?

Thanks for checking, Aaron! How about any proxies? Is the app set to "no proxy" in your preferences? If it is, can you try simply reinstalling it (without uninstalling) through this link and let me know if the issue persists?

Hey @"reebs26", thanks for posting to our Community and happy Friday! Just to confirm, do the files that contain the phrase "rational brain" (with the quotation marks) not appear in your search results at all? Are they basically excluded from the search results? Let me know and we'll go from there.

Hey @"ApolonTorq", thanks for reaching out to our Community. We appreciate you taking the time to post your feedback and your experience with Dropbox Dash. I've made sure to pass your comments along to our team and if you need anything else, please let us know. Have a great weekend!

Hey @"Freddydoo", sorry to hear that. Have you tried any of the troubleshooting steps on this thread?

If you control-click on files to get the context menu to make them available offline, the same principle will work for the Dropbox folder itself. Do you see a different behavior on your end? Could you also please clarify your second question?

Sorry to hear about this, @"JCplusULTRA". Can you also answer Walter's question to Sergei above, regarding the 3rd party apps?

Hi @"chiaradambrogio", thanks for the error log. Can you please quit the Dropbox app and then relaunch it from your applications folder, to see if that helps? ----- Ciao @"chiaradambrogio", grazie per il registro degli errori. Puoi chiudere l'app Dropbox e riavviarla dalla cartella delle applicazioni per vedere se questo…

Please do send us your ticket number, @"jasminmae". Thanks!

Thanks for the video @"Ttbomk" and sorry to see you're also having this issue, @"catdoc". Can you also try from a private browsing/incognito window and let me know what you see?

Hey @"Aaronw", if you've reached out to our support team, do send us the ticket number for your communication, if you have the time. Thanks!

Hey @"Jodlee", sorry to see you're having this issue. When the member you've invited to the folder, go to their "Shared" tab, are they able to access and add the folder to their Dropbox from there?

Hey @"AvidiKadivi", thanks for the nudge here. I understand where you're coming from and I will make sure you comments are passed along to our team. Regarding your issue, if the owner of the folder sends you a 'can view' link instead, are you able to access it?