Hannah Dropbox Community Moderator

Hey @"nikkidolson", sorry to see you're having trouble. If you go to the page that Mark linked you, are you able to actually see the files? And if so, why are you not able to delete them?

Happy to see that you were eventually able to resolve this, @"skisnkeys"! As for your case, @"319heads", can you first let us know if you're using the new version of the Dropbox app for macOS (with the Dropbox folder located in ~/Library/CloudStorage/)?

Hey @"viperpenn", if I were you, I would choose an example file that this has happened to, and I would check the version history of that file. This will show you the name of the device the file was "added back" from. Is it the device you're using to edit the files?

Hey @"Rowancorner", sorry to hear about this. If you ever receive a Dropbox related email that is not coming from the official addresses here, you can always report it to us, by forwarding the email itself to abuse@dropbox.com. The team will know what to do about it, if it's fraudulent or a scam.

Hey @"dropturtle", which of the two Dropbox folders is the one that is actually syncing your files? If you add a test file to each of them, which one syncs the file to your Dropbox online?

Thanks for the screenshot, Denise. Could it be that this window has a filter that shows only specific file types? For example, only .jpg or only .png files? Can you click on the drop down arrow next to the "file name" box, to make sure that all files are shown?

Thanks for the screenshot, @"Lordarioch77". Can you check any other email addresses you might have, to see if someone invited you to this file or to a folder containing this file?

Hey @"John9459 ", so just to clarify, are you only getting this error on your phone, when opening the link through the browsers you mentioned? Have you tried accessing the link from a computer to check if it works? You mentioned you have Norton, so you might want to check its settings, to see if you can whitelist Dropbox.

Hey @"PJV2023", sorry to hear about this. Was the typo on the email made on the email name (before the @) or the domain (after the @)?

Thanks for letting us know, @"dimitrisramos". The example link you included in your post, worked for me (removed it to prevent unnecessary traffic in your account). How are your users accessing the links? Are you embedding them in a different website? Have you checked out this solution by Jason for more info?

Hey @"mitsukiyouko555", thanks for reaching out to us. Is it possible that you shared files with this person at some point and forgot? And does it help if you clear your manually added contacts from your Dropbox settings and also clear your browser's cache? Keep me posted.

Hey @"JerryL406", thanks for letting us know about this. If I understand correctly, you're not able to download a file to your computer that someone sent you through a Dropbox shared link, right? When clicking on the link, to open the page, there should be a "download" button at the top of the page, on the right. If you…

Sorry to see that you're having this issue, @"bgbogabi". Can you check Sam's solution on this thread, to see if the info there helps you?

Hey @"wtravlr1", thanks for reaching out to our Community. Can you please confirm that you're on the new Dropbox for macOS version of our app (with the Dropbox folder located in ~/Library/CloudStorage)? If that's the case, then this is the expected behavior, I'm afraid. I've moved your post to a relevant thread, so make…

Hey @"GarfField", thanks for reaching out to us. The 'read-only' property on a file that's saved to your computer, is not Dropbox related, it's a setting you can change through your computer's settings. Are you on a Windows or Mac computer? And can you also clarify what issue you have editing the file through our website?…

Hey @"tex_ka95", thanks for reaching out to us. Can we send you an email, so we can look into this internally?

Hey @"alebogado", sorry to hear about this. If you have the purchase receipt for your payment, can we send you an email, so we can look into this?

Hey @"GLDROP", thanks for bringing this to our attention. Since it's been a couple of days, can you let us know if you're still having this issue? If you do and since you mentioned that you have about 300K files in your Dropbox folder, can you use our selective sync feature, to remove some folders from your Dropbox folder…

Hey @"Fermier", you can find the sync tab, by going through the Dropbox preferences, which you can find by following the steps here: https://help.dropbox.com/account-settings/view-preferences 

Hey @"Izzan", sorry to see that you're having this issue. As well as checking out the article that Rich linked, I'd also suggest opening a private browsing/incognito window and going to this page, to submit a help request to our support team, so they can assist you further. When you get a ticket number, please send it…

No worries, @"Eleanoria", if you don't have any files or if you don't need the Dropbox account using your Gmail address, you can login to it and delete it, by following the steps here.

Hey @"ClayNewman", the plan page that Megan linked in her previous reply should show you exactly how much space your using out of your available space. If it shows that you're over the 2 GB that the free account offers, you'll need to delete more files. If you don't know which files are taking up your space, you can use…

Just so we can check this, @"Lordarioch77", can you send us a screenshot of what you see when you try to open it? You said that it says you need to request access to see it? And you never received any emails from anyone sharing this file with you?

Thanks for this info, @"ldorigo". Since a few hours have passed now, can you check if the sync status of the app is still the same? Or is it progressing?

Hey @"77002", thanks for joining our Community. What was the message that you got before this happened? Were you perhaps asked to update the application to the new Dropbox for macOS version?

Hey @"hilwood", thanks for reaching out to us today. This looks like Word is creating some temporary files in your Dropbox folder. This isn't specific to Dropbox, you can read more about it here. If you try Walter's workaround here, I believe you should be good to go.

Hey @"benm12345", thanks for reaching out to the Dropbox Community. Have you tried enabling 'early releases' in your account settings, to see if that helps? Keep me posted.

Hey @"Eleanoria", sorry to see that you're having this issue. Are you on a free Basic Dropbox account? If so, it might be possible that you've exceeded the 3 connected devices limit, if your phone still appears as a connected device from before the reset. If it appears on this page as a linked device, delete it and try to…

Hey @"me-123", thanks for reaching out to our Community. From what you described in your post, it would appear that you've most likely signed into a different or new Dropbox account, instead of your paid account. Can you check the email address of your paid account and compare it to the one you used to sign in now, to see…

Hey @"MotivatedMover", regarding what Jay asked you before about accessing the folder from the "Shared" tab in the account; this is a page that is available to all Dropbox accounts. So Jay was asking if the members of the folder can access the folder from that page. They can find it among the options on the left side of…