Hannah Dropbox Community Moderator

Hey @"Holly3902", this leads back to Rich's first response. Keynote files are one of the few file types that allow only the first page to preview. If your recipients need to view the entire file, they'll need to download it to their computer and open it locally there. I hope this helps!

Hey @"frankjp", thanks for reaching out to the Dropbox Community. Can you please send us a couple of screenshots showing the difference in the metadata of the .heic, .mov etc. files compared to the .png, .jpg ones? If the photos are still saved to the device, have you tried uploading them automatically using our camera…

Thanks, @"Coacto", I just sent you an email, so we'll continue there.

Thanks for that, @"Ankush1". Can we actually send you an email, so we can investigate this further?

Thanks for the screenshots, @"rduff". Just to check, when you right-click on a file in your Dropbox folder and then click on "show more options", no Dropbox options appear there, right?

Sure thing, Judy! You can see how much space you have available and how much you're already using, in the plan tab of your account settings here. Cheers!

Happy to see that you were able to, more or less, figure this out, @"becmac"! If you still need any help, let us know. Have a great day!

Sorry to hear about this, @"Am761". To be honest, if it's been more than 12 months since that account was accessed, it's now probably disabled due to inactivity. Were the shared files in question owned by you? Meaning did you create the folders?

I understand where you're coming from, Steven. I'm afraid that since you're in contact with our specialists, they are the ones who can assist you further with this, so I would suggest that you let them know about any issues or concerns you might have. Apologies for any inconvenience this might cause.

Okay, so if the Dropbox folder is not in your CloudStorage folder, can you please try to reinstall the app just by running the installer here and let me know how it goes?

Hey @"Lee Firth", thanks for bringing this to our attention. Can you try again, using a different browser or a private browsing window and let me know if the issue persists? Thanks in advance!

Sorry to hear about this, @"davidsi". Would you mind giving us the ticket number for your communication with our support team?

Hey @"Pozos", thanks for reaching out to our Community. I'm afraid that if Backblaze cannot work with the Dropbox folder in CloudStorage, there's not much we can do, as the Dropbox folder cannot be moved to a different location, due to the update of the app to Dropbox for macOS on File Provider. Apologies for any…

Hey @"mpraymond511", it sounds like your Dropbox Business team is going through this change. With this folder structure, you can move a shared folder from the member folder (folder with your name) to the team space (the space outside the member folder, that the whole team can access). However, some requirements need to be…

Sorry to hear about this issue, @"haisletjason". Are you downloading the videos from the Dropbox app on your phone and are trying to play them on your phone, or are you downloading them from our website on your computer? Are you sure that the download completed successfully? How large are the videos you're downloading?

No worries, @"sunnybrook", at least your devices are now in sync with each other and the issue is resolved. If you need anything else, don't hesitate to let us know. Have a great day!

Hey @"Maureen A.", thanks for the nudge here and sorry to see you're having trouble. Just to confirm that I understood correctly, do you mean that you switched your files to online-only, but only your zip files got switched and the rest remained available offline? Are you getting some kind of error message when you try to…

Hey @"Josephus F.", what is the location of the Dropbox folder on the computer running Sonoma?

Thanks, @"Cheyenne_integrityav". Have you perhaps since reached out to your email service provider for more info on this?

Hey @"IMExperts", sorry to jump in here. Can you please use the steps in this article to deactivate the "Hide My Email" option for your Dropbox and then try to sign in with Apple again, to see if that helps?

Hmm, is it possible that you were previously using Dropbox for S Mode (currently Dropbox Lite) or that you were on a paid plan? Can you send us some screenshots showing your sync icons and the options you see when you right-click on a file?

Sorry to hear that, @"sunnybrook", but let's see what we can find! Did the test file you added, sync to your account online? Also, what's the sync status and version of the Dropbox application on your computer? You can hover over your Dropbox icon to see this info.

One more thing, @"Ankush1", can you please login to the account using the email address the invite was sent to and go to the plan page and let me know what plan it shows?

Thanks for the update. It's strange that you previously could make your files available offline/online-only and now you can't. Have you restarted the Dropbox app or your computer since this started happening?

Hey @"David Sonnier", welcome to the Dropbox Community! If you'd like to simply have others upload files to your Dropbox, you will need to send them a file request. You can see the steps on how to do this here. Let me know if you have any questions.

Thanks for the ticket number, @"stevenmusic". I've passed your comments along to the agent working on your case and also raised the priority of the ticket, so they'll be getting back to you the soonest possible.

Thanks for the update, @"COrider"! If you can also send us the ticket number for the communication, that would be really helpful.

Hey @"rduff", thanks for the additional info here. Can you please hover over your Dropbox icon and let us know what the sync status and version of the app is at the moment?

Hey @"ipYdo", so if I understand correctly, when you add a new folder to the team account, it syncs for everyone online, but not on their local Dropbox folders, right? Is it possible that the name of the folder contains any of the characters in this article? Also, please send us the ticket number for your communication…

Thanks for bringing this to our attention, @"Zespo". Just to confirm, in the first part of the error, where you edited out something, is that the name of the team folder or the name of the team in general? Also, is this team member able to access all (the other) team files and folders online and through their local Dropbox…