Hannah Dropbox Community Moderator

Hey @"wing1307". By full access, do you mean edit access? If you navigate to the folder on dropbox.com, click on the 'share' icon on the right and then on 'who can access', does this person appear as the owner of the folder?

Hey @"BrianF23", there's actually a new version of the app for Android out at the moment (352.2.2); would you mind updating to it and letting us know if you get the same behavior?

I understand where you're coming from, Mike, and I will make sure your comments are passed along to our team. Just wanted you to check if removing folders through selective sync, does actually help or not.

Thanks for bringing this to our attention, @"Trainer232". Are you positive that this was a Dropbox Sales representative that called you? What did they say on this call exactly? If you look into your company's email addresses, have any Dropbox emails been received, related to this? If you can think of any other details that…

Hey @"Alain_Brassard", another thing your new member can try, after you've invited them, they can login to their account on dropbox.com, go to the "shared" tab and add the folders from there. I hope this helps as well.

Thanks for the update here, Martin. Hmm, the thing here is that if the Dropbox application is completely closed and the issue persists, it doesn't sound like the issue is Dropbox related. It might sound unimportant, but have you restarted the computer at all ever since this started happening?

Hey @"TimUnleashed", just to clarify another thing, apart from the 'save hard drive space automatically' setting, the 'new files default' setting refers to new files that you will add from now on, either through the website or other linked devices. So that wouldn't affect the files already in your Dropbox folder. I'm glad…

Hey @"Abeard3", thanks for reaching out and sorry to see that you can't find your files. Is it possible that you created and signed into a new Dropbox account instead of your older one that has your files in it? Can you check any possible email accounts that you have for emails from Dropbox, to see if that's a possibility?

Welcome to the Dropbox Community, @"wing1307". How was the file in question shared with you? Was it included in a folder the owner invited you to? Was it through a 'can edit' link? Or perhaps a 'view-only' link and you saved the file to your account and then started editing it? Let me know and we'll go from there?

Hey @"Rebecca16", sorry to jump in here. Allow me to advise, that if you're planning on upgrading to a Dropbox Business team, re-organizing folders at this time will be somewhat redundant. I'm only saying that, because with the upgrade, the folder structure of everyone on the team will change anyway, to reflect the…

Hey @"pheebs", thanks for bringing this to our attention. Does this happen only with Word docs or other types of files as well? Can you send us a screenshot of the error message, so we can check it out? And can you also make sure that you have at least 500 mb of free storage on the device, to make sure the app is working…

Hey @"NSI", sorry to see you're having trouble. Where did you create this folder? In your member folder (folder with your name) or the team space (the space outside the member folder)? Also, the personal folders you're trying to move, are they shared or non-shared folders? Are you the owner of the destination folder as…

Hey @"mikeshick", sorry to jump in here. I understand that your other computers are not having this issue and we do appreciate your feedback, but if you remove some folders from your Dropbox folder using selective sync, enough to get your file count down to about 300K, does it help with the issue at all?

Sorry to hear about this, @"ZeroClover". Can you take a look at this article with all the possible reasons this might be happening and let me know if it helps?

Hey @"James Cain", thanks for your update. If you check the "sync" tab in your Dropbox preferences, what is the actual syncing location of your Dropbox folder? And if you check the original location, do you see a new Dropbox folder trying to sync there?

Hey @"Martin F.21", sorry to jump in here. Are the files that are giving you this issue set to 'available offline' or to 'online-only'? Also, if you close the Dropbox app completely, does the issue persist?

Done, @"JK27"! I'll see you there!

Hmm, that's really strange indeed, Josh. Can you please confirm that you have at least 500 mb of free storage on your phone, for the Dropbox app to work correctly?

Thanks for the update here, @"SM119". Can you check that you're on the latest version of the Dropbox app, and that you have at least 500 mb of free storage on your phone for the app to work correctly as well?

Sorry to hear about this, @"JK27". Can I email you, so we can look into this?

Thanks! I just emailed you, so we'll continue there.

Hey @"joelhempenius", sorry to see you're having syncing issues. Just to confirm, where are the newer versions of your files stored right now? Are they in the Dropbox folder that's now in ~/Library/CloudStorage or are they stored in a different location? What's the sync status of the Dropbox app currently? You can hover…

Thanks for the ticket number, @"davidsi". I passed your comments along to the email thread and raised the priority of the ticket, so the agent working on your case will get back to you the soonest possible to continue assisting you until this issue is resolved.

Thanks for the update, @"frankjp". Can you try to test and see if this is caused after the photos are uploaded and downloaded from Google Photos?

Thanks, @"Ankush1", I just reached out to you, so make sure to get back to me, when you have a chance.

Thanks for confirming, @"rduff". Can we send you an email, so we can investigate this further?

Hey @"SM119", sorry to hear about this. Have you tried clearing your Dropbox cache, to see if that helps?

Sorry to see you're having trouble, @"gurumakeupemporium". Have you tried Nancy's steps here?

Hey @"fibut", thanks for reaching out. It looks like this is a different Dropbox account from the @"juliaT" one, is this the same person posting? If so, it seems you have two Dropbox accounts, so you'll need to make sure which plan you're on, while logged in to both of them; perhaps it's the second one that's on a trial.…

Sorry to jump in here, @"JoshO". Can you please follow the steps in this article to clear your cache and let us know if that helps?