Hannah Dropbox Community Moderator

Thanks, @"Lordarioch77". Can we send you an email, so we can investigate this further?

Hmm, can you hover your mouse over your Dropbox icon and let me know the sync status and the version of the app that you're running, please?

Hey @"Laurence S.4", indeed, since the update of the app to the new Dropbox for macOS on File Provider and since the Dropbox folder is now located in your CloudStorage, it's expected for the files to be stored in System Data. If you have any more questions about this, let us know.

Not a problem, @"skepticalthinker"! The thread will remain open, so whenever you can, just get back to us with any updates. Thanks again and have a great weekend!

Hey @"Viv472", if you want to close the Dropbox app, please follow these steps.

Hey @"igaming", I did see your screenshots, did you check the troubleshooting steps I provided above? They seemed to help @"johnnybrav0". Make sure to try them as well, @"jkleinhoven"!

Hey @"Liz63", sorry to jump in here, but I think I need a couple of clarifications. Which confirmation email are you referring to? And do you mean that the family manager invited you to the Family plan using an email address that's not currently connected to a Dropbox account?

Hey @"Svante Loden", thanks for the additional info and the feedback on this. When you sync the folders, by updating the selective sync settings, do these folder sync to your computer as "available offline" or as "online-only"? Also, you might need to change your bandwidth settings, for syncing to go faster; perhaps it's…

Hey @"misstheo1", thanks for reaching out to the Dropbox Community. This is probably due to the fact that the Dropbox app and the files were transferred from your previous computer, but let's see what we can do. Is the Dropbox application running on the new computer? What do you see when you hover over the Dropbox icon in…

Hey @"URog2023", sorry to hear that your files are gone. Just for clarification, Dropbox doesn't really delete your files, but there are many reasons why a deletion might happen. I moved your post to a thread where Jay has listed all the possible reasons why a file might get deleted. That being said, if the files were…

Hey @"aid11", sorry to hear about this. If you check to your backups page online, what do you see?

Hey @"00aime", since the backup feature is now disabled and you still have the Dropbox application installed, try the following steps and let me know how it goes: 1) Click the Dropbox icon in your menu bar. 2) Click your profile picture or initials. 3) Click 'Preferences'. 4) Click the 'Accounts' tab. 5) Press the Option…

Thanks for checking, @"skepticalthinker". Would you mind asking your recipients for a screenshot of what they see, when they click on the link?

Hey Clay. Simply deleting files, does free up space; permanently deleting the already deleted files, though, won't free up any more space. Do you mean that your 'all files' page is empty?

Hey @"Dimitriu", if the folders you see on dropbox.com have been removed through selective sync from your local Dropbox folder and then you add them back, they will sync as online-only. Meaning, they will download so that you can see them in your Dropbox folder, but they won't take up space; you'll just see the names. I…

Thanks for the update here, @"Brick L.". At the moment, setting a password for your shared links is available on dropbox.com and the mobile app. I will, however, pass your comments along to our team about this. If you have any other questions, let us know.

Hey @"felippeomgt", thanks for the additional info. Our team has been made aware of this issue and they're currently working on a fix. Once we know more, we'll update you on this thread.

Thanks for clarifying, @"Robert F.41". I understand you're referring to the file system change, due to updating your Dropbox Business team to the newer version. I do understand your frustration over this and will make sure that your comments are passed along to our team. I would suggest that you take a look at this article…

Thanks for clarifying, @"skepticalthinker"! Does the shared link you've created contain this: "rlkey"?

Hey @"Stuart M.12", sorry to see you're having trouble. Can you please clarify what you're referring to? Are you referring to the Dropbox for macOS app update that moves the Dropbox folder to ~/Library/CloudStorage? Any additional info on the issue would be really helpful.

If there was an issue with the app at the time, like a connection issue for example, it could be possible. I sent you an email, so we can investigate further there. Thanks.

Hey @"realjun97", just to confirm, was the purchase successful? And did you eventually receive the purchase receipt email?

Hey @"skepticalthinker", sorry to jump in here, but did you initially create the link through our website or through your local Dropbox folder?

Hey @"nyanta", thanks for the additional info. Since there's a new version of the app out, can you please update it, to see if it helps?

And just to confirm, if you then log in to the preferred account online, do you get the exact same behavior? Is it logging you in to the account you don't want on the desktop app?

Hey @"dflow", thanks for posting your query about this. Indeed, the migration of your team from the team folders "format" to the team spaces one, will happen eventually. This update will simplify how your company’s folders and files are organized, so everyone can find the right files and collaborate faster. You can learn…

Thanks for checking that, Ivan. Dropbox wouldn't cause a file to just vanish, but if it's ever been synced to your account, can I send you an email, so we can take a look at what might have happened?

Hey @"MitjaBosnic", sorry to see you're having this issue. Can you please check the 'sync' tab in your Dropbox preferences and let us know what the location of your Dropbox folder is?

Thanks for the update, @"Sitchko". Can you try a more advanced reinstall of the Dropbox app, to see if that helps?

Thanks, @"PopM", I just reached out to you, so I'll see you there!