Hannah Dropbox Community Moderator

Thanks for the additional info, @"oceanstar". Have you tried to clear the cache on both the Dropbox app and the Gmail app to see if that helps?

Thanks for clarifying that, Carla, and happy Monday! I'm afraid this is not currently possible when using our mobile app, however, I've passed your feedback along to our team, so thanks for taking the time to post about this. If you need anything else, please let us know!

Hey @"phorst", sorry to jump in here! Can you add Microsoft Office to your connected apps on this page and then try again, to see if that helps?

Hey @"rmt13", thanks for reaching out to us today. Would you mind sending us a screenshot of what you see when you click on the share button next to the folder on our website and then on the gear icon? Is this a subfolder of another folder? Let me know and we'll go from there.

Hey @"MartinaQF", thanks for reaching out to us. Like Rich mentioned, you can't edit InDesign files on our website. You can edit other types of files, which you can read about here. We appreciate your feedback though, and I'll make sure to pass this along to our team. Let me know if you need anything else!

Thanks for bringing your issue to our attention, @"dojoon", and I appreciate you updating us on the solution that helped you. If you need anything else, please let us know. Have a great week ahead!

Thanks for the update, @"Svalen24". Are you trying to upload the photos using your WiFi? If you switch to mobile data, does it work?

Thanks for the update, @"Trainer232" and happy Monday. Can I actually send you an email, so we can look a bit further into this?

Thanks, @"Mrmedo". If you're referring to the "viewed links" section on the "home" tab of the mobile app, you can customize what's shown there, by tapping on the customize icon (artist palette). Let me know if that's not what you meant.

Thanks for the update, @"organik". Can you also confirm that Dropbox has full disk access? Is that already done?

Hey @"Carlareams", thanks for posting to our Community. What you'd like to do with the drag and drop shouldn't really be possible, but just so we're positive, can you please clarify a couple of things? Do you want to be able to drag up, so that you can find the photo you'll be moving to another location? Or do you want to…

Thanks for reaching out to us, @"Mrmedo". Can you please clarify what you mean a little? Are you referring to Dropbox shared links that you viewed? Where would you like to remove them from? Any additional info would be really helpful. Thanks!

Sorry to hear about this, @"DanT2s". Have you tried reaching out to our Dropbox Sign support team? They should be able to assist you further. Once you reach out to them, make sure to give us the ticket number for the communication as well.

Hey @"wing1307", so the owner is accessing the file from the browser, but they can't see the changes? That's quite strange. Is it possible that they're looking at a copy of the file in a different location? If they use the search bar at the top of their "all files" page and search for the file, does it only give them one…

Hey @"organik", thanks for bringing this to our attention. If you go through the app's preferences and check the sync tab, what's the location of your Dropbox folder? And if you hover over your Dropbox icon, which version do you have installed? Let me know and we'll go from there.

Thanks for trying, Martin. Can we actually send you an email, so we can look further into this?

Hey Merry! I linked you some articles in my previous post, but here they are again, for your convenience. If you want to save Dropbox files to your device, follow the steps here: https://help.dropbox.com/installs/export-files-mobile And if you then want to delete them, follow the steps here:…

Thanks for the update on this, @"Trainer232". Do you perhaps have a reference or ticket number for this communication, so I can investigate further?

Hey @"Dr0pp1ngQu3stion", sorry to see you're having trouble. If I understand correctly, you're adding files to the Dropbox folder on your new computer, but they don't sync to your iPad. Do they sync to your account online? What is the version and sync status of the Dropbox app on the new computer, when you hover your mouse…

Hey @"HDGriffin", thanks for taking the time to post! We really appreciate your feedback on this. I was able to locate a user's idea from our dedicated Dropbox Ideas board. Feel free to up-vote it to show your support. Cheers!

Hey @"Merry2", Dropbox is basically a service that stores and syncs your files across your devices. If you're using 1.6 GB out of 2 GB, you have nothing to worry about; your files are safe. If you want to reduce the amount of space you use on Dropbox, you could of course, delete some files. You can save them to your…

Hey @"Kan34", thanks for reaching out to us today. If your payment was successful, but you see a free account with 2 GB and no files inside, it's possible that you created and signed into a new account instead of signing into your existing, paid one. I would suggest adding your billing info here, to find out the email…

Hey @"mgraham74", thanks for reaching out to the Dropbox Community! So, from what I understand, you have two accounts, a free one, which is full and is linked to your old computer and a paid one, which is linked to your new computer. If you want to change the Dropbox account linked to your old computer, all you have to do…

I'm very happy to hear that the issue was resolved for you, guys! If you need anything else, don't hesitate to let us know. Have a great day!

Did you download them all at once? If so, can you try downloading them separately, to see if you get a different behavior?

Sorry to hear about this, @"altvaro". Can we send you an email as well, to see what's going on?

Hey @"Stefanogiovi80_", sorry to jump in. Do you mean that the files you add to your account other devices do not sync to your Mac Mini? Or is it the other way around? If you hover over the Dropbox icon on your Mac Mini, what's the sync status and version of the app, please?

Thanks for the update, @"pheebs"! So, just to clarify, the error on the screenshot is shown on your phone, right? How about the error on your Mac? Can you send us a screenshot of that as well? Can you open the file on our website as normal?

Thanks for the update, @"NSI"! In order for you to move a folder from the member folder to the team space, the Manage access setting needs to be set to Folder members as well. To check this, follow the steps below: a. Click Manage to the right of the folder. b. Click Folder settings. c. See Folder members from the dropdown…

Hi there, @"Lageole"! Since you reinstalled the Dropbox app and changed the 'online-only files on Mac' option a couple of times, can you also restart your computer, to see if that makes any difference?