Hannah Dropbox Community Moderator

Sorry to see you're having this issue, @"UtterShambles", and thanks for taking the time to reach out to us. We appreciate your feedback on the Community and the Dropbox app as well; I'll make sure your comments are passed along to our team. As for your issue, can you please make sure that Dropbox on your MacBook has full…

Not a problem, Karen! If you need anything else, don't hesitate to let us know. Have a great week ahead!

Hey @"Judy - Vivid Visions", thanks for bringing this to our attention. Are you missing other Dropbox right-click options or just the 'copy link' one? What's the sync status and version of the Dropbox app as it appears when you hover over your Dropbox icon?

Hey @"AndreduP", welcome to the Dropbox Community! If you wish to remove Dropbox from your computer completely and only access it from your browser, the first thing you need to do is unlink the computer from your account. To unlink it, either sign out of the Dropbox desktop app or delete it from your connected devices…

Hey @"george-p", thanks for joining us on the Dropbox Community! We do have an article that gives you instructions on how to perform a more advanced reinstall of the Dropbox app. If you follow steps 1-4, you should be able to accomplish what you want. Here's the article for your convenience. Let me know if you have any…

Hey @"cadirella", sorry to see you're having this issue. I moved your post to this relevant thread; can you check it out, to see if you can find any troubleshooting steps or info that will help in your case? Cheers!

Hey @"UPG Ryan", sorry to see you're having this issue. In general, keeping your Dropbox folder on an external drive is not really recommended, exactly because there's a risk of files getting deleted, if the drive becomes unavailable. But we certainly appreciate your feedback here. Can you also give us the ticket number…

Hey @"Nadav1", sorry to see you're having this issue. Can you check @"Maddux"'s workaround above, to see if it helps you as well?

Hey @"chwee" and @"coolietara", I moved your posts to this relevant thread. Make sure to check Sam's solution here.

Hey @"tartaronne", thanks for bringing this to our attention. Can you please check the sync status and version of the Dropbox app? You can hover over the Dropbox icon in your system tray for this info. Also, are you missing other Dropbox right-click options or just the "make online-only" one?

Hey @"MikkoS", welcome to our Community. Starting a trial wouldn't affect your files in any way, but let's see what we can find. Do you see relevant events, when you go to your events page here? Have you also searched for the files through the search bar in your "all files" page? Let me know what you find.

Oh I see. Is it possible that you're referring to this update of your team structure?

Sounds good, @"Riqiv"! Whenever you're ready, please reply back to us here, to let us know. Have a great weekend!

Hmm, are you on a Dropbox Business team? If the event mentions a mass move, is it possible that the files were just moved and not deleted? If you search for them from the search bar at the top of your 'all files' page, are you able to locate them?

What happened when you removed and then reinstalled the Dropbox Passwords extension, @"liok"? Any improvement?

Thanks, @"Riqiv". If you're going to be doing permanent changes to your computer, I would suggest unlinking your computer from your Dropbox account and relinking it, when everything is finished, to avoid any kind of file loss. Also, before I send you an email, can you also make sure that you've given Dropbox full disk…

Would you mind sending us a screenshot of that, @"Lanie00"?

Hey @"Karen D.22", thanks for reaching out to us. If you'd like to clear up some space in your Dropbox account, of course you can delete some files, if you don't need them. Or if you need them, you can download them to your computer first and then delete them. I hope this helps!

Thanks, @"1competa". So, if I understand correctly, you're opening the Dropbox app, you're tapping on the + button to upload a photo, but nothing happens. Can you try to clear the app's cache with the steps in this article, to see if that helps?

Depending on the event, it might be possible to reverse it. What does it say about the particular folder?

Hey @"KevinOff", I'm glad you were able to figure this out and resolve it. I will make sure to pass your feedback along to our team about the wording of the error. If you need anything else, please let us know. Have a great weekend!

Hmm, in this case, would you mind removing/uninstalling the app and then reinstalling it?

That's no problem at all, @"diannermp23"! I passed your comments along to your ticket and raised its priority, so an agent specializing in such issues will be reaching out to you the soonest possible. I hope this helps! Have a great weekend!

Hey @"Riqiv", apologies for that, I think it was done by mistake, since this is an ongoing thread. Do you still need assistance with this? Can we send you an email, like Megan suggested?

Hey @"Bridewell", sorry to hear about this. I would suggest checking your events page, to see if you can find any events related to that shared folder.

Hey @"liok", sorry to see you're having issues with Dropbox Passwords. Have you tried removing the Passwords extension, clearing your browser's cache and then re-installing it, to see if that helps? Let me know what you find. 

Hey @"1competa", sorry to see you're having trouble. Can you give us some more info as to why you're not able to upload your photos to Dropbox? Are you talking about manually uploading the photos or the automatic camera uploads? Are you perhaps getting some kind of error message? Let me know and we'll go from there.

Thanks for bringing this to our attention, @"Lanie00". Since there's a new version out right now (352.2.4), would you mind updating to that one, to see if that helps? Keep me posted.

Thanks for trying, @"bellestarr99". Well, since this is indeed a Microsoft error, I would actually suggest reaching out to Microsoft at this point. You should also be able to find more info about it in this Microsoft article.

Hey David, thanks for the update. We did have some issues with the mobile app and our website today, which might have affected you as well, but they seem to be resolved. Can you try again and let me know what you find?